It is amazing and complete. Features offered are way more than what I need, but it is good to have them. maybe one day I will need them.
Ease of use
It was a breeze to follow step by step instructions and install hitsteps. service itself too using a easy to use interface and make it easy
I asked them few questions about ability to configure multi user and multi agents for live chat section and receive a response within 6hrs.
Everything is so easy that I didn't need any documentation (except live chat agents which hitsteps support instructed me)