Profile: Vast


RSForm! Pro

Needs Better Support and Documentation

Posted on 28 December 2017
Functionality

Was able to build very complex fees calculator and simple forms. Very basic styling settings so forms can look generic and unprofessional.

Ease of use

Finding tutorials that explain the basics is frustrating so this makes using this extension difficult.

Support

Support emails are vague and refer to articles that are difficult to understand. There are a few old product videos that have no sound.

Documentation

Documentation requires knowledge of the forms process before attempting to understand the extension and documentation.

Value for money

This could be a great product if it had decent support and tutorials but is so difficult to learn it's not a good value.

I used this to: Government forms and fees calculator
Owner's reply: Hello Alan, While we do understand that everyone is entitled to their own opinion, I think that some points have been deliberately eschewed: - Very basic styling settings so forms can look generic and unprofessional. RSForm! Pro has 7 popular layout frameworks that you can build your form upon, so that it perfectly matches the framework your template is using (and thus, it integrates into your own design). I've taken a look at your support requests and there was no mention of forms looking generic. Now with the 2.0.0 release of RSForm! Pro featuring a drag and drop grid builder, our forms look better than ever; - Finding tutorials that explain the basics is frustrating so this makes using this extension difficult. Our documentation might look too much to handle at first, but we've got almost everything covered - and if you don't find what you're looking for, you can always ask our support staff to guide you - like you did in your tickets; - Support emails are vague and refer to articles that are difficult to understand. There are a few old product videos that have no sound. Emails are hand written for each support ticket (there are no "auto-replies") by an actual staff member - and are double checked by senior support staff members. Articles have step by step instructions and images to guide you. While I do agree that older videos have no sound, we're in the process of re-doing them one step at a time. I hope you find something that's meeting your expectations, even though I can see that you're still using RSForm! Pro on your website. Terribly sorry you couldn't be one of the ~160.000 customers that was satisfied with our support - we've tried our best and will continue to do so.

JCE

Great editor and support

Posted on 20 October 2017
Functionality

Meets all of our IT staff and users needs. Very versatile.

Ease of use

Extremely easy to use.

Support

Ryan is wonderful. Responds in a matter of hours and goes way beyond other support services.

Documentation

Good documentation and plenty of tutorials online.

I used this to: Government (County) website.
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