Xcloner is very easy to install and to use. The interface is clear and concise. However, I had some troubles getting Xcloner to backup a website larger than 2GB in size. It's probably something with my configuration, being IIS on Windows can be one reason for this.
However, I headed over to the Xcloner forum and posted there. A few moments later e response was given with some great advice, very nice support! We kept almost a real time conversation on the forum, with tips and suggestions for me to try.
I'm very impressed with the support, although I had to use a workaround for my problems, I would highly recommend the products to anyone, seeing how great the support can be. And that was the free support! Highly recommended!