JED Frequently Asked Questions
Why was my review of an extension rejected, removed and/or edited?
The following are some reasons why your review may have been rejected, removed or edited:
- Too short
- Spam and/or self-promotion
- Contains links
- Feature requests. Send feature requests to the developer
- Support requests. Send support requests to the developer
- Bug reports. Send bug reports to the developer
- Your review does not show that you used the extension
- Not a review of the product
- Foreign Language (Only English is permitted)
- Contains code. The review section doesn't like code languages
- Commercial disputes. Instead, report the extension
- Complaints about licenses, download policies, and version compatibility
- Violation of the Terms of Service
- Duplicate accounts
- Flagged for IP masking
I submitted a review yesterday but it's not showing yet, why?
All reviews are manually approved by the Editorial Team, but sometimes team members require a second opinion from another editor to make sure a review is acceptable. In some cases reviews can take up to 21 days to be processed.
How can I change or delete a review that I submitted?
Please use the "Report this Review" button next to the review that you'd like to edit/delete. By using the "Report this Review", JED team members will be able to see that the request was made by the same user who originally created the review. Once the first review is removed you can resubmit a new review. We cannot alter the review or rating for you; we are only able to remove it for you.
Can I suggest some changes to categorization?
Categories in the JED are continually evolving as new types of extensions are created. The JED Team strives to provide a categorization system to fit every extension listed in JED. If you feel that an extension deserved to be in an existing category or that a new category should be created, click on the "Report!" button for the listing and let us know what you're thinking. or new category, please use the "Report This" button and let us know about your suggestion. You can also post your feedback to our forum.
When is an extension considered "Popular"?
An extension is shown as ‘Hot’ when it has an average of 150 views or more per day.
How long is the "New" tag used for an extension?
An extension will be tagged as "New" for 14 days from the day that it is reviewed and published.
What does it take to become a "Top Rated" extension?
An extension has to have at least 15 votes to be eligible to be listed as "Top Rated". Receiving a "Top Rated" tag is determined by the average rating given by users.
How is the "Most Reviewed" extension list created?
Extensions with the highest number of reviews are tagged as "Most Reviewed".
What component is used to manage Joomla! Extensions Directory?
The new site is a custom application envisioned by the JED Team.
Who's on the JED Team and how can I contact them?
View the JED team structure. You can contact JED editors by submitting a ticket through the JED Listing Support.