Joomla! Extensions Directory

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Introduction

Communication, Contacts & Feedback, Chat, Chat - hosted, Live Support - hosted

The Formilla.com Live Chat extension installs live chat with real-time visitor monitoring to your Joomla website in just a few minutes. Allow your visitors to chat with you live if they have any questions or need support!

  • Get this

Use our free standard package forever or upgrade to Premium services when you're ready for more!


Formilla.com Live Chat Features:

Installs Instantly: You can use the out-of-the-box Formilla Live Chat web interface to begin live chat immediately. The live chat button will appear on your Joomla website upon installation/activation of this extension.

Real-time Visitor Monitoring: Formilla Live Chat real-time visitor monitoring/tracking allows you to see the number of active visitors on your website, and initiate live chats with them. View each visitor's page URL, referring site, new user vs. returning, and more. Formilla Live Chat visitor monitoring comes with any of our Premium account packages.

Chat via iPhone/iPad and Android Devices: Chat via your mobile device by using our iPhone/iPad or Android apps! Install our app and simply login to your Formilla account to stay in touch with customers from anywhere! Formilla Live Chat mobile apps come with any of our Premium account packages.

Language Support (International): Our Language support option allows you to customize the text of the live chat buttons, chat forms, and offline email forms. Our Premium packages allow you to customize your live chat widget in any language, including Spanish, French, Indonesian, Portuguese, Russian, Hindi, Polish, Japanese, Korean, Italian, and much more!

Pro-active Chat: Enable pro-active chat to trigger live chat automatically with a visitor after a defined number of seconds.

Attention Grabbers: Formilla.com Live Chat offers the Use of an Attention Grabber to get the attention of your visitors! Upload a custom image with your picture or any other message you'd like to communicate. Get creative and use it for marketing promotions too!

Custom Banners, Colors, and Themes: Formilla.com Live Chat software Premium packages allow you to customize your chat widgets to match your site's look and feel. Change the color of the chat button/widget, chat message and font color, backgrounds, etc. Upload your own online and offline live chat images to use in your header, footer, etc. to encourage customers to live chat!

Desktop Notifications: Make sure you don't miss any chats by enabling Desktop Notifications to see an alert box displayed every time you receive a chat. This feature currently works with Chrome, Firefox, and Safari.

User/Agent is Typing a Message...: Now you don't need to wonder if the person you're chatting with is even on the other end! Formilla.com Live Chat keeps visitors and agents informed if the User or Agent is typing a message. This improves usability and makes conversations more enjoyable.

Offline Email Form: Formilla.com Live Chat software automatically displays as an 'Email us' button on your site when you're offline. You can manage offline messages through the Formilla.com Customer Inbox or on the go by using your preferred email client. The Customer Inbox comes with your live chat software account as a Help Desk solution for managing customer email, customer feedback, prioritization, and ticket management.

Help Desk: The Customer Inbox help desk allows you to search your live chat history or offline emails by customer email address, priority, status (new, read, pending, complete), flagged vs. unflagged, and also assign an item to another user of your Formilla.com Live Chat account.

Chat History: Access your live chat history and offline emails as well via the Formilla.com Live Chat Customer Inbox help desk solution.

Export Email Data: Formilla.com Live Chat software allows you to export your customers' email addresses from the Customer Inbox help desk to construct email marketing campaigns via your preferred tool.

Get started immediately with our free live chat package that comes with 15 days of premium services as well.


Functionality

Works well and works with google chat on my phone.

Ease of use

Easier to use than many other extensions. Very flexible.

Support

Quick response to support issue.

Documentation

Great online videos and it is simple to follow.

I used this to: Joomla 3.0

This chat tool is extremely easy to set up. Maintaining the support communication is easy done by either using the interface provided by the developer or - as I do - by rerouting the requests directly to the workstation. When I asked the developer to provide a german version of the plugin, he did this whithin a few hours and he responded my support questions in a personal and friendly manner. Great fun to have this tool running!


Installed the module, registered an account on the author site and within a minute had the module up and running.



Operating on Joomla 3.2.2 site without any issues. Great work!

Formilla Live Chat

Version:
1.0.0
Developer:
Formilla.com
Last updated:
Apr 09 2015
Date added:
Nov 18 2014
License:
GPLv2 or later
Type:
Free download
Uses updater:
Includes:
Compatibility:
Download Demo Support Documentation
  • Overall
  • Functionality

  • Ease of use

  • Documentation

  • Support