1) Register user task :-
- User submits the ticket after register in Joomla.
- Submit ticket mail send to administrator. After assign mail sends to manager also.
- Email format change by the back-end setting.
- Listings of all tickets and see the status of all tickets after login the user.
- Search option on listing page. User can close the ticket and rate on that ticket.

2) Administrator Task :-
- Category adds by them. (Field : name , short description)
- Setting of email format of user and ticket manager. Ticket close after.
- Ticket statuses add by the back-end.
- Ticket priority status (High, Medium, Low) add bye the back-end.
- Back-end Admin see the all tickets which are submit by user. Filter search by category and user.
- Admin assign the ticket to manager.
- Admin has authority to close that ticket.
- Admin can create ticket manager from the back-end.

3) Ticket Manger task :-
- Ticket Manager login from the front-end and see that assign ticket by the administrator task list.
- Manager goes reply on that ticket. Reply mail sends to user mail. Email format change by the back-end setting