Introduction

Chat, Help Desk, Instant Messaging, Live Support, Social Media

Customer engagement is no longer a series of one-off experiences – it is an ongoing dialogue. This is why interaction in real time is so important for your business.

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Paldesk is a powerful live chat extension that helps businesses proactively offer real-time sales support to their website visitors as well as customer service to visitors from all their available public channels, including:

  • Email
  • Facebook
  • Google (Android) Apps
  • iOS Apps
  • Twitter
  • Website chatbox (easy setup through Paldesk)
  • & MORE!!!

Built on-top of a robust customer helpdesk and ticketing software, Paldesk integrates with your most popular customer communication channels. Consolidate inbound inquiries from email, mobile apps and social networks so they can be answered from one convenient dashboard - or even from Slack!

Paldesk is great for entrepreneurs and startups that are managing their first live chat channel, and scales easily to businesses with multiple chat operators in distinct teams or divisions.

Stop juggling multiple accounts, logins and open browser windows and never miss an opportunity to engage or answer your customers.

Paldesk is great for entrepreneurs and startups that are managing their first live chat channel, and scales easily to businesses with multiple chat operators in distinct teams or divisions.

Major features:
Canned Responses – user-defined shortcuts trigger saved responses to FAQs so you can reply lightening-fast.
Set working hours – define automated messages for online /offline hours.
Smart Chat Routing – assign chats to the ideal agent.
Manual Chat Transfer – seamlessly transfer chats between chat agents.
OmniChannel User Identification – Paldesk automatically identifies and registers your web visitors. Easily link additional channels or social profiles they reach out from to create a unified customer record.
Customizable Chat Widget Design – select optimal placement and color.
Compatibility – Compatible with Chrome, Firefox, Safari and Microsoft Edge.

EASY INSTALLATION
Paldesk - Live Chat & Helpdesk is easy to install and takes under 4 minutes to get up and running on Joomla.

Start your journey! Download Paldesk Live Chat Support extension now and sign up for a free trial!

Frequently Asked Questions
Please, visit our website to have a live chat with us. We'd love to help you out. Our dedicated live chat support team is always standing by to help you along the way.

Paldesk - Live Chat & Helpdesk

Version:
1.0
Developer:
Paldesk
Last updated:
May 16 2018
Date added:
Mar 02 2018
License:
GPLv2 or later
Type:
Free download
Includes:
Compatibility:
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Uses Joomla! Update System

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