Chat, Help Desk, Instant Messaging, Live Support, Social Media

Paldesk is a powerful live chat extension that helps businesses proactively offer real-time sales support and customer service to visitors of their Joomla websites.

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Customer engagement is no longer a series of one-off experiences – it is an ongoing dialogue. This is why interaction in real time is so important for your business. Talk to interested visitors and convert them into customers! Increase revenue, improve loyalty and deliver exceptional customer support.

Built on-top of a robust customer helpdesk and ticketing software, Paldesk also integrates with your most popular customer communication channels, consolidating inbound in quiries from email, mobile apps and social networks so they can be answered from one convenient dashboard - or even from Slack! Stop juggling multiple accounts, logins and open browser windows and never miss an opportunity to engage or answer your customers.

Paldesk is great for entrepreneurs and startups that are managing their first live chat channel, and scales easily to businesses with multiple chat operators in distinct teams or divisions.

Major features - Paldesk Live Chat & Helpdesk include:
Smart Chat Routing– assign chats to their ideal agent, based on user profile, access channel or problem type.
Manual Chat Transfer – Seamlessly transfer chats between chat operators
OmniChannel User Identification – Paldesk automatically identifies and registers your web visitors, and makes it easy to link additional channels and social profiles they reach out from to create a unified cus.
Customizable Chat Widget Design– select optimal placement position for your on-site messenger and customize for your brand color.
Advanced chat features – customize your widget with activation rules: show only on specific pages, show pre-form chat, show global widget message…
Compatibility – Paldesk Live Chat is compatible with Chrome, Firefox, Safari and Microsoft Edge.
Canned Responses – offer lightning-fast replies to frequently asked questions by saving your predefined responses.

Paldesk - Live Chat & Helpdesk is easy to install and takes under 4 minutes to get up and running on Joomla.

Start your journey! Download Paldesk Live Chat Support extension now and sign up for a free trial!

Frequently Asked Questions
lease, visit our website to have a live chat with us. We'd love to help you out. Our dedicated live chat support team is always standing by to help you along the way.

Paldesk - Live Chat & Helpdesk

Last updated:
Mar 17 2018
Date added:
Mar 02 2018
GPLv2 or later
Free download

Uses Joomla! Update System

DemoNot available Support Documentation
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