Introduction

Communication, Contacts & Feedback, Chat, Instant Messaging, Live Support

Engage with your customer! Add clean and easy-to-use extension for your Joomla website: a live chat, help desk, online customer service, and support.

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Did you know that 90% of customers consider live chat helpful and 63% were more likely to return to a website that offers live chat, according to ATG Global Consumer Trend study.

Customer engagement is no longer a series of one-off experiences - it is an ongoing dialogue. This is why customers interaction in real time is so important for your business. Talk to interested visitors and convert them into customers! Improve your loyalty, increase revenue and deliver exceptional support service.

Users don’t care about the communication channel you’re using. They care about getting their problem solved. Pozzito - Live Chat & Helpdesk allows you to add live chat to your website quickly and easily so you could help your customer in real time. Increase your conversion rates and provide brighter interactions directly with your visitors when they're ready to do so. Pozzito - Live Chat & Helpdesk extension widget is fully customized - there’s no need for maintenance from our side.

KEY FEATURES
• Smart contact distribution – assign every contact to their ideal agent, based on user profile, access channel or problem type.
• Automatic identification – each contact is registered by a system, allowing for automatic user recognition and the linking of various contacts.
• Customer service efficiency – one chat agent may assist several customers at the same time decreasing waiting times.
• Chats transfer – your agent doesn't know the answer to user question? No worry. You can easily transfer chats between representatives who know how.
• Customizable layout – you may customize the appearance of your live chat window with position, colors, and font of your corporate image.
• Advanced chat features – you may customize your widget with activation rules: show only on some page, show pre-form chat, in defined weekdays…
• Compatibility with all browsers and OS – Live Chat Pozzito is compatible with all major browsers.
• Reply to visitor-initiated chats – because the best time to help your customer in real time.

Have you decided? Take advantage of a fully functional Live Chat plugin for free.

Simple solution
Pozzito - Live Chat & Helpdesk cloud based solution is a system that boots up in less than a minute. It is fully adaptable to the size and needs of your business and requires no additional expenses.

Questions or suggestions?
Please, visit our website to have a live chat with us. We'd love to help you out. Our dedicated live chat support team is always standing by to help you along the way.

Start your journey!

Pozzito Live Chat

Version:
1.0
Developer:
Pozzito
Last updated:
Aug 07 2017
Date added:
Jun 09 2017
License:
GPLv2 or later
Type:
Paid download
Includes:
Compatibility:
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Uses Joomla! Update System

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