Introduction

Chat, Live Support, Analytics

GAIN BEHAVIOR INSIGHTS WITH VISITOR RECORDINGS

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Smartlook is an intuitive — and free forever — product analytics solution with detailed visitor recordings. See how visitors interact with your website (or websites — there’s not limit to how many websites you track with Smartlook) by watching their mouse clicks, movements, and interactions. You’ll be able to see UX issues and bugs to show your developers and designers.

UNDERSTAND USER BEHAVIOR WITH HEATMAPS

With various kinds of heatmaps at your disposal, you’ll be able to analyze all your pages to understand what most of your visitors are doing on them. And because new users interact with your pages differently from returning users, create heatmap filters that show data for those specific groups — then, you can compare and contrast behaviors.

GET THE BIG PICTURE BY TRACKING EVENTS

Event tracking is here with Smartlook! No more setting up event tracking manually with your developers; Smartlook tracks all events automatically from the minute you add the code to your website. That also means you’ll be able to get retroactive data about events whenever you want to track them. Combined events data and visitor recordings means you also get context for events.

SEE EVERYTHING IN A CONVERSION FUNNEL

Build conversion funnels from events — an “add to cart” button click to check out to filled-in payment details to the “pay” button — and you can see how many visitors fall out of the funnel between each step. And because Smartlook’s funnels are paired with visitor recordings, you can watch recordings of all those churned users to see why they failed to convert.

VIDEO: https://vimeo.com/253616393

FEATURES

  • Shareable recordings and heatmaps
  • Unlimited projects tracked on one account
  • Support for Ajax and single-page app
  • Multiple integrations with products you’re already using
  • Filtering and segmentation
  • Mobile, tablet, and PC recordings
  • Email and chat support

SMARTLOOK IS AVAILABLE IN FOLLOWING LANGUAGES

  • English
  • Čeština
  • Deutsch
  • Español
  • Français
  • Magyar
  • Nederlands
  • Polski
  • Português (BR)

WEBSITE: https://www.smartlook.com/

Smartsupp live chat

Smartsupp live chat

Free | WebBased Tools | Smartsupp
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TRY A FREE LIVE CHAT WITH VISITOR RECORDING Smartsupp is a combination of live chat and visitor recording, making it the only tool you’ll need to get to understand your visitors. With Smartsupp you can chat with visitors in real-time and also watch their behavior on your website. KNOW EVERYTHING ABOUT YOUR VISITORS The Smartsupp plugin lets you identify details of your visitors, like their name, email, or other categories you deem important. You can see all these details while chatting with that visitor so that you know who you’re chatting with (e.g., Tom Smith, who already spent $800 on your website). The visitor has to be signed in on your website for you to be able to see the info. CHAT WITH YOUR VISITORS IN REAL TIME Smartsupp allows you to help your visitors as soon as they need assistance. You’re able to answer their questions instantly in the on-site chat box. If you notice similar situations arising, create and use canned replies and automatic messages to save time. With this fully customizable, multi-language live chat, you can increase your sales up to five times. RECORD THE SCREENS OF YOUR VISITORS Watch video recordings of any visitor on your website in the Smartsupp dashboard. You’ll see their screen, mouse movements, and clicks — great for understanding the behavior of your customers. The powerful combination of live chat and visitor recordings lets you know customers’ needs even before they make a final decision. Smartsupp helps you keep them on the right track. VIDEO: https://www.youtube.com/watch?v=g88XoQW9V7U FEATURES A fully customizable chat box Visitor recordings Canned replies Automatic messages and offline hours Unlimited chat history Multi-language support Native mobile apps, both for Android and iOS SMARTSUPP IS AVAILABLE IN FOLLOWING LANGUAGES English Čeština Deutsch Español Français Italiano Magyar Nederlands Polski Português (BR) Slovensky WEBSITE: https://www.smartsupp.com
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Smartlook

Version:
3.0
Developer:
Smartsupp
Last updated:
Apr 13 2018
Date added:
Jun 09 2016
License:
GPLv2 or later
Type:
Free download
Includes:
Compatibility:
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Uses Joomla! Update System

Demo Support Documentation
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