Introduction

CRM, Help Desk

SuiteCRM/SugarCRM Customer Portal for Joomla is a free extension for Joomla that lets Joomla website owners add a customer portal in their website with SuiteCRM and SugarCRM as the backend framework and Joomla as the front-end interface. With this portal extension your customers will be able to log into their accounts and create support or complaint cases that they want to be addressed. Through the cases module of your SuiteCRM ans SugarCRM system you will be able to get details of all the open cases and address them as per their priority.

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Features & Workflow

A record will be created in contact's module of CRM when a user registers from portal. Whenever a new user registers from the portal a new record will be created in the contacts module of CRM.
Customers can see the list View and detail view of case module and and can add new cases. Admin can view those cases from their CRM case module.
Admin can set portal credentials from CRM by defining a workflow.

Extension Benefits

With a CRM integrated portal you can provide better customer experience by quickly following up and resolving on all open cases and support requests.
As the customers place their own request, there are less chances of ambiguity and miscommunication.
Our Portal add-on integrates your existing SuiteCRM OR SugarCRM with Joomla systems. So you don’t have to invest anything in creating a support portal for your customers.


Functionality

SuiteCRM/SugarCRM Customer Portal for Joomla have all the features you would like to have and can also be integrated to work with Mautic

Ease of use

Some knowledge and first time implementation and set up needed so you have to read the doc first

Support

Nice free forum support for SuiteCRM but also paid support https://suitecrm.com/pricing-plans

Documentation

Good doc with a wiki for complete documentation https://suitecrm.com/wiki/index.php/Main_Page

I used this to: More advanced web sites that needs a lot more of functions covered by Joomla, SuiteCRM and Mautic marketing automation https://suitecrm.com/suitecrm/comparison also the Joomla portal https://suitecrm.com/download/suitecrm-joomla-plug-in

SuiteCRM/SugarCRM Customer Portal

Version:
1.0.0
Developer:
Maulik Shah
Last updated:
Nov 20 2017
Date added:
Jul 26 2017
License:
GPLv2 or later
Type:
Free download
Includes:
Compatibility:
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Uses Joomla! Update System

Demo Support Documentation
  • Overall
  • Functionality

  • Ease of use

  • Documentation

  • Support