Introduction

Communication, Live Support

ActiveHelper Live Chat is a powerful Live Chat component for Joomla. Interact with your website visitors through a real time live chat communication providing a higher level customer and sales support.

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The ActiveHelper Live Chat extension is available for Joomla 3.7x , 3.8x and older versions like 1.5x and 2.5x.

Monitor in real time your website visitors. Know how many visitors are in the website, who referred, where are from, what keywords we reused to find the website and the visitors navigation history. Know decisive information of your website visitors patterns, conversations and agents service.

Geo Location based on IP to location for the visitors on your website. See the visitors hometown map. Run the Live Help on your web server having 100% control over your data and many domains that you have.

The ActiveHelper LiveHelp Server is UTF-8 multi language. The Live Chat system is translated to English, Spanish, German, Portuguese, Italian, French, Czech, Swedish, Norwegian, Turkey, Farsi, Greek, Hebrew, Serbo-Croatian, Russian , Hungarian ,Dutch, Finnish, Danish, Traditional Chinese, Simplified Chinese , Arab, Polish , Bulgarian, Slovak , Croatian , Lithuanian, Romanian, Slovenian, Estonian , Latvian and Georgian.

  • Unlimited agents
  • Unlimited Domains
  • Unlimited Departments
  • Multi Language Support
  • RTL Support for Hebrew , Arabic and Farsi Languages
  • Full UTF-8 Support
  • SSL Support
  • Agent to agent chat
  • Agent schedule work time
  • Joomla User Recognition
  • Joomla Menu Item Status Indicator
  • Country Restriction
  • Chat Re-branding
  • Image for each agent
  • Multi Language Joomla admin panel
  • Real-time Chats
  • Multiple Chat Requests
  • Auto Save Transcripts
  • Capture Visitor Data
  • Chat Queue Line
  • Offline Messages
  • Disable chat module in Offline mode
  • Record Offline Messages
  • Send Transcription to the Visitor
  • Ratings
  • Transfer Chats
  • Visitors Tracking
  • Domain visitors grouping
  • Country visitors grouping
  • Visitors IP/Hostname filtering
  • Visitors Navigation History
  • Proactive Chat Invitations
  • Proactive Messages
  • Auto start invitation
  • Disable Invitation
  • Redirect URL offline form
  • Website Push
  • Typing status notifications
  • Pre typed Responses
  • Send Links / Images / JavaScript
  • Sound & Visual Alerts
  • Smiles Images
  • Operator Rating
  • Summarize System activity
  • Support Statistics
  • Geo Location based on IP
  • Google Analytic integration.
  • Online/Offline status images
  • Proxy support
  • Multi Language Images
  • Agent spellchecker
  • Support Panel desktop for Windows and MAC unlimited
  • Support panel mobile for iPhone/iPad unlimited
  • Support panel mobile for Android unlimited
  • Live chat window re-brand options
  • Static chat image position option
  • Live Chat Skins
  • Responsive Design
  • Push Notifications for the Mobile App
  • PHP 7 Support

ActiveHelper Live Chat es un poderoso componente para Joomla. Interactúe con los visitantes de su sitio de internet em tiempo real aumentando el nivel de servicio y satisfacción.

El Componente para Live Chat está disponible para Joomla 3.7x y 3.8x y tambien versiones anteriores como Joomla 1.5x y 2.5x.

Monitoree en tiempo real la actividad de su sitio de internet, conozca cuantos visitantes están en su sitio, de donde llegaron y a través de que palabras clave, conozca cual es el patrón de navegación de sus visitantes.

ActiveHelper Live Chat está disponible en UTF-8 lo que permite que funcione prácticamente para cualquier idioma, igualmente se encuentra traducido en 33 idiomas listo para ser usado. English, Spanish, German, Portuguese, Italian, French, Czech, Swedish, Norwegian, Turkey, Farsi, Greek, Hebrew, Serbo-Croatian, Russian , Hungarian ,Dutch, Finnish, Danish, Traditional Chinese, Simplified Chinese , Arab, Polish , Bulgarian, Slovak , Croatian , Lithuanian, Romanian, Slovenian, Estonian , Latvian , Georgian, Japanese.
Las principales características de ActiveHelper Live Chat es la posibilidad de administrar múltiples sitios al mismo tiempo desde una instalación principal con un ilimitado número de agentes.

100
Functionality

Great, the program is easily scalable to any organisation's needs

100
Ease of use

The system requires minimal training when we appoint new support staff

100
Support

Great support, always willing to help

100
Documentation

The documentation is comprehensive, but due to ease of use we rarely use it

100
Value for money

Great Value for money, every site should use this

100
Functionality

I've been using this for years (renewing my license regularly). The client is very happy, it fits their need perfectly.

100
Ease of use

Ease of use has only increased. It's become much easier for the customers to log in and very easy to set up.

100
Support

I've never had such good, fast support from a component, template, etc. Peter truly goes above and beyond.

100
Documentation
100
Value for money

Great value especially for the support you receive.

I used this to: Customer's website
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100
Functionality

It works without any problems at all. Easy to install and to remote other sites. Impressive!

100
Ease of use

Easy to use if just study the manual. Impressive desktop chat panel!

100
Support

The support have solved all my problems. We ran in to a really unusual problem on a restricted shared server but found a workaround.

100
Documentation

The documentation is absolute complete and covers it all!

100
Value for money

It is for sure value for the money, especially if you run many sites. One cost only and can manage as many site as you want!

I used this to: Customer support and for visitors on my site to ask questions.
100

Great Extension


Posted on 22 April 2016
100
Functionality

Functionality is great; I can use it on Mac or Windows and I love the ability to track and engage with my customers via the mobile app

100
Ease of use

Very easy to get up and running fast and the Admin area is simple to navigate.

100
Support

Excellent support; fast to reply with any questions, and very helpful.

100
Documentation

Documentation is nicely laid out and explains how to configure all the options well.

100
Value for money

I know of at least one other commercial (non Joomla) script that costs 10x what this one does and there is no difference in functionality.

I used this to: Providing pre-sales support to my web customers and website tracking for Analytical purposes.
100

active helper


Posted on 21 March 2016
100
Functionality

Great functions, its exactly what I was looking for

100
Ease of use

Setting it up was ok, once set up its a great product, very user friendly

100
Support

Couldn't fault it at all, I used support a couple of time when setting it up. they were great

100
Documentation

Lots of it and very detailed

100
Value for money

One off payment, i like it.

I used this to: my companies website
100
Functionality

La verdad que super practico de usar y agil.

100
Ease of use

Super facil de usar.

100
Support

Soporte instantaneo. Veloz y con todas las respuestas para las preguntas.

100
Documentation
100
Value for money

Excelente.

100
Functionality

Diese Componente erleichtert uns den Kontakt mit unseren Usern. Sie können schnell und einfach Fragen stellen und wir können ihnen hefen.

100
Ease of use

Leicht einzurichten und im Alltag leicht zu verwenden

100
Support

Einfach nur genial. Maximal 5 Minuten gewartet und schon kam die Lösung meiner selbstverursachten Probleme

100
Documentation

Sehr ausführlich. Für mich wäre es aber besser, wenn es diese in Deutsch gäbe.

100
Value for money

Jeden Cent wert

I used this to: Wir benutzen den Live Chat für eine Tierschutz-Website um jederzeit mit den Tierschützern und Spendern im Kontakt zu sein.
100

Top Notch Support


Posted on 04 September 2015
100
Functionality

Does exactly what it is suppose to do

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Ease of use

Any person can pick up and use of this product with a little training.

100
Support

Top Notch

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Documentation

There's plenty to access either by way of YouTube or Active Helper's website.

100
Value for money

Considering that many sites have monthly fees per seat, this product is priced very well.

I used this to: Day-to-day communications with customers through our website.
100
Functionality

Works just as described.

90
Ease of use

Interface is intuitive. Installation was seamless the first time; had a couple issues the second that were cleared up quickly.

100
Support

Fast and good. Gave access to my site and they went in and identified, fixed, and explained.

100
Value for money

Very good. One time price, no continuous fee.

I used this to: Live chat help for my website
100

This is AWESOME!


Posted on 06 April 2015
100
Functionality

Works great. Users like it and the back end allows you to easily customize the branding and the user's experience. 5 stars for sure.

100
Ease of use

A breeze to use and configure.

100
Support

I had a little trouble getting this to work with my local Joomla install. Peter was phenomenal and had it working in just a few minutes!

100
Documentation

Well documented with a variety of options to help you get going.

100
Value for money

You can not beat this value. Seriously. I had not even paid yet and Peter provided exceptional support to help me get going.

I used this to: Chat support on a locally hosted Intranet site.

ActiveHelper LiveHelp

Version:
5.0
Developer:
ActiveHelper
Last updated:
Oct 02 2017
Date added:
Nov 18 2014
License:
GPLv2 or later
Type:
Paid download
Includes:
c
Compatibility:
3
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Uses Joomla! Update System

Score:


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