ActiveHelper LiveHelp

96 reviews

Get ActiveHelper LiveHelp (v5.0)

Introduction

Communication, Live Support

ActiveHelper Live Chat is a powerful Live Chat component for Joomla. Interact with your website visitors through a real time live chat communication providing a higher level customer and sales support.

Full description
Reviews (96)

The ActiveHelper Live Chat extension is available for Joomla 3.7x , 3.8x and older versions like 1.5x and 2.5x.

Monitor in real time your website visitors. Know how many visitors are in the website, who referred, where are from, what keywords we reused to find the website and the visitors navigation history. Know decisive information of your website visitors patterns, conversations and agents service.

Geo Location based on IP to location for the visitors on your website. See the visitors hometown map. Run the Live Help on your web server having 100% control over your data and many domains that you have.

The ActiveHelper LiveHelp Server is UTF-8 multi language. The Live Chat system is translated to English, Spanish, German, Portuguese, Italian, French, Czech, Swedish, Norwegian, Turkey, Farsi, Greek, Hebrew, Serbo-Croatian, Russian , Hungarian ,Dutch, Finnish, Danish, Traditional Chinese, Simplified Chinese , Arab, Polish , Bulgarian, Slovak , Croatian , Lithuanian, Romanian, Slovenian, Estonian , Latvian and Georgian.

Unlimited agents
Unlimited Domains
Unlimited Departments
Multi Language Support
RTL Support for Hebrew , Arabic and Farsi Languages
Full UTF-8 Support
SSL Support
Agent to agent chat
Agent schedule work time
Joomla User Recognition
Joomla Menu Item Status Indicator
Country Restriction
Chat Re-branding
Image for each agent
Multi Language Joomla admin panel
Real-time Chats
Multiple Chat Requests
Auto Save Transcripts
Capture Visitor Data
Chat Queue Line
Offline Messages
Disable chat module in Offline mode
Record Offline Messages
Send Transcription to the Visitor
Ratings
Transfer Chats
Visitors Tracking
Domain visitors grouping
Country visitors grouping
Visitors IP/Hostname filtering
Visitors Navigation History
Proactive Chat Invitations
Proactive Messages
Auto start invitation
Disable Invitation
Redirect URL offline form
Website Push
Typing status notifications
Pre typed Responses
Send Links / Images / JavaScript
Sound & Visual Alerts
Smiles Images
Operator Rating
Summarize System activity
Support Statistics
Geo Location based on IP
Google Analytic integration.
Online/Offline status images
Proxy support
Multi Language Images
Agent spellchecker
Support Panel desktop for Windows and MAC unlimited
Support panel mobile for iPhone/iPad unlimited
Support panel mobile for Android unlimited
Live chat window re-brand options
Static chat image position option
Live Chat Skins
Responsive Design
Push Notifications for the Mobile App
PHP 7 Support

ActiveHelper Live Chat es un poderoso componente para Joomla. Interactúe con los visitantes de su sitio de internet em tiempo real aumentando el nivel de servicio y satisfacción.

El Componente para Live Chat está disponible para Joomla 3.7x y 3.8x y tambien versiones anteriores como Joomla 1.5x y 2.5x.

Monitoree en tiempo real la actividad de su sitio de internet, conozca cuantos visitantes están en su sitio, de donde llegaron y a través de que palabras clave, conozca cual es el patrón de navegación de sus visitantes.

ActiveHelper Live Chat está disponible en UTF-8 lo que permite que funcione prácticamente para cualquier idioma, igualmente se encuentra traducido en 33 idiomas listo para ser usado. English, Spanish, German, Portuguese, Italian, French, Czech, Swedish, Norwegian, Turkey, Farsi, Greek, Hebrew, Serbo-Croatian, Russian , Hungarian ,Dutch, Finnish, Danish, Traditional Chinese, Simplified Chinese , Arab, Polish , Bulgarian, Slovak , Croatian , Lithuanian, Romanian, Slovenian, Estonian , Latvian , Georgian, Japanese.
Las principales características de ActiveHelper Live Chat es la posibilidad de administrar múltiples sitios al mismo tiempo desde una instalación principal con un ilimitado número de agentes.

Write a review

Didn't work - still great support

Janne (1).
Posted on 11 February 2012

Unfortunately component didn't match with my ISP firewall policy as source code should have been edited to fulfill security policy. Peter gave great help but in the end full refund was only option as changing host was too time and money consuming option. 5* for support and hopefully next version will match security rules of ISP - will give them another try.

Great value for your money and excellent support!

Los Banditos (1).
Posted on 19 January 2012

Somehow I found it difficult to get it running, but the excellent support is fast and helpfull.

After taking a trial period to play around with the possiblities and the new improved installable support panel, I just can say: This is the only and best solution for Joomla to get in contact with your visitors and future clients. Great value for your money!

Easy, handy & professional

XLive (7).
Posted on 05 January 2012

Use ActiveHelper for our sites as a direct and fast contact to our clients.

It is really a very easy installation and if you still need help, Peter and his team will be here for you.

The support at ActiveHelper is outstanding fast and professional.

If they will release a Android version of the agent software, the overall system will be complete.

Great Update For New Panel and Real Quick Support from Peter

Giancarlo (1).
Posted on 22 December 2011

The panel is really great and helpful. Moreover, thanx to Peter who always reply and give every solution we need in not more than 10 hours.

Excellent Extension and Customer Support!

Fernando (1).
Posted on 08 December 2011

Besides being the best live support extension I have purchased, the features bundled with it are awesome: geo location, multi-language, multi-domain, customer engage, message transcription, offline messages, canned responses, page tracking... you name it.

Peter has done an extraordinary job to put all this things together for a very reasonable price, with excellent service conditions. His customer support is also top class. All my needs and questions have been answered promptly, in full and with helpful attitude.

PC and MAC versions available, for the same price. Yeap, for the same price.

My best recommendation to this product. Two thumbs up!

More than I was looking for

Dante (1).
Posted on 21 November 2011

I was looking for just live chat to offer our customers. But the Activehelper goes beyond with the Support Panel that shows when people log in and where they are. It has really helped me track the effectiveness of my advertising and promotions. I can also see what pages they're looking at and for how long; then offer assistance with a pop-up (you can set this to automatically appear also). I sign on as the first order of business in the morning and stay logged on all day. Even if I have to turn off the chat I can still monitor with the 'invisible' option. I really can't get over what a helpful tool this has been. I feel so much more connected with my website and customers.

Cons: It's almost perfect but I'm having a couple little bugs that aren't worth me contacting anyone in support yet. Overall it is great.

Great!

Edlothiad (11).
Posted on 18 November 2011

First of all, It's all it promises in the summary above.

The installationproces is not that easy but it's doable for a joomla adept.

Great support from Peter! I had a few questions and he took care of it all.

I added it to my favorites and I'm gonna use it to my clients websites whenever possible.

Great work!!!

the best component

Muhiddin (1).
Posted on 14 September 2011

ActiveHelper LiveHelp Component is very simple and very rich! I like it very much

Great product and support

Richard Powell (1).
Posted on 31 August 2011

Peter has been extremely helpful in getting the module to work on my server. There were a few teething trouble when setting it up, especially with server configurations.

However, Peter has always given a speedy response and extremely helpful, (even on a Sunday).

I am glad I persisted with the install and setup for a couple of days. The time put in was really worth it.

Great Product & Support, but ...

Scott (3).
Posted on 14 July 2011

The product and installation support is great, but I agree with others' comments ... the documentation and issues with installation need to be resolved. It's frustrating to find a good product, and then realize that good documentation is not available. The product is well worth the time it will take you though to get it going, compared to others which charge customers monthly.

Display #