Joomla! Extensions Directory



Communication, Live Support

ActiveHelper Live Chat is a powerful Live Chat Server component for Joomla. Interact with your website visitors through a real time chat communication providing a higher level customer and sales support.

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The ActiveHelper Live Chat extension is available for Joomla 1.5x, 1.7x, 2.5x and 3.x.

Monitor in real time your website visitors. Know how many visitors are in the website, who referred, where are from, what keywords we reused to find the website and the visitors navigation history. Know decisive information of your website visitors patterns, conversations and agents service.

Geo Location based on IP to location for the visitors on your website. See the visitors hometown map. Run the Live Help on your web server having 100% control over your data and many domains that you have.

The ActiveHelper LiveHelp Server is UTF-8 multi language. The Live Chat system is translated to English, Spanish, German, Portuguese, Italian, French, Czech, Swedish, Norwegian, Turkey, Farsi, Greek, Hebrew, Serbo-Croatian, Russian , Hungarian ,Dutch, Finnish, Danish, Traditional Chinese, Simplified Chinese , Arab, Polish , Bulgarian, Slovak , Croatian , Lithuanian, Romanian, Slovenian, Estonian , Latvian and Georgian.

  • Unlimited agents
  • Unlimited Domains
  • Unlimited Departments
  • Multi Language Support
  • Full UTF-8 Support
  • SSL Support
  • Agent to agent chat
  • Agent schedule work time
  • Joomla User Recognition
  • Joomla Menu Item Status Indicator
  • Country Restriction
  • Chat Re-branding
  • Image for each agent
  • Multi Language Joomla admin panel
  • Real-time Chats
  • Multiple Chat Requests
  • Auto Save Transcripts
  • Capture Visitor Data
  • Chat Queue Line
  • Offline Messages
  • Disable chat module in Offline mode
  • Record Offline Messages
  • Send Transcription to the Visitor
  • Ratings
  • Transfer Chats
  • Visitors Tracking
  • Domain visitors grouping
  • Country visitors grouping
  • Visitors IP/Hostname filtering
  • Visitors Navigation History
  • Proactive Chat Invitations
  • Proactive Messages
  • Auto start invitation
  • Disable Invitation
  • Redirect URL offline form
  • Website Push
  • Typing status notifications
  • Pre typed Responses
  • Send Links / Images / JavaScript
  • Sound & Visual Alerts
  • Smiles Images
  • Operator Rating
  • Summarize System activity
  • Support Statistics
  • Geo Location based on IP
  • Google Analytic integration.
  • Online/Offline status images
  • Proxy support
  • Multi Language Images
  • Agent spellchecker
  • Support Panel desktop for Windows and MAC unlimited
  • Support panel mobile for iPhone/iPad unlimited
  • Support panel mobile for Android unlimited
  • Live chat window re-brand options
  • Static chat image position option
  • Live Chat Skins
  • Responsive Design

Top Notch Support

Posted on 04 September 2015

Does exactly what it is suppose to do

Ease of use

Any person can pick up and use of this product with a little training.


Top Notch


There's plenty to access either by way of YouTube or Active Helper's website.

Value for money

Considering that many sites have monthly fees per seat, this product is priced very well.

I used this to: Day-to-day communications with customers through our website.


Works just as described.

Ease of use

Interface is intuitive. Installation was seamless the first time; had a couple issues the second that were cleared up quickly.


Fast and good. Gave access to my site and they went in and identified, fixed, and explained.

Value for money

Very good. One time price, no continuous fee.

I used this to: Live chat help for my website

This is AWESOME!

Posted on 06 April 2015

Works great. Users like it and the back end allows you to easily customize the branding and the user's experience. 5 stars for sure.

Ease of use

A breeze to use and configure.


I had a little trouble getting this to work with my local Joomla install. Peter was phenomenal and had it working in just a few minutes!


Well documented with a variety of options to help you get going.

Value for money

You can not beat this value. Seriously. I had not even paid yet and Peter provided exceptional support to help me get going.

I used this to: Chat support on a locally hosted Intranet site.


Does everything we need and more! it's great that there is windows/mac/iphone and android apps as well!

Ease of use

Once you get it up and running it's very simple to use! I only had a couple of hiccups in the setup process due to something being unclear.


Excellent support, they helped me through the issues I had with setup and were extremely responsive to my questions.


Pretty good, there was only one piece I misunderstood because I don't think it was very clear, but support helped clarify quickly.

Value for money

Well worth it, I like that you don't have to use a third party service.. it's all entirely self contained so there's no monthly fee

I used this to: We purchased this for a client that uses it for their online training area.. This is so that someone taking an online course can ask for assistance in real time.. They are thrilled with the functionality and they've only just started to use it.


I think activehelper component is the best as chat support. It is a complete software to support customers and to create reports about chats

Ease of use

It is very easy to configure.


I'm very satisfy about the support. It is very fast and effective. Thank you Peter.


You can find all documentation about the server, and the software for PC, Mac and mobile platform.

Value for money

This component has a correct price.

I used this to: I use this component for my website, and especially for a portal of a client. I'm very happy because my client is satisfy as it works.

Out standing support

Posted on 29 September 2014

Can't praise their support (thanks Peter).

Our host made some changes on their Firewall which blocked some javascript loads. Peter went to huge lengths to get this fixed even though we bought the software over 18 months ago and is a Joomla 1.5 site!

Highly recommended!!!!

We have purchased several Joomla software over the years, but this is one that stands out for two reasons

1. The Software works for what it is advertised for and then with some more. It is based on a simple architecture that is easy to install and operate, working on multiple platforms including PC, Mac and Android. This ensures ready availability of connecting with current and would be customers.

2. The customer support is A+. Had a minor issue installing. Peter went in personally and sorted it out for me. Hassle free.

Now if that is not a package deal for the delivered service of this software, not sure what else is.

Excellent ;)

I am not a web developer but I have a very complicated website so when I decided to introduce a live chat option I had to make sure it wouldn't upset any of the other parts of my site and it had to be easy to install and operate.

After doing a lot of research I found Active Helper and read the reviews. This decided me. Having excellent support is crucial for me and even though it took me a few hours to install, set up and start testing (becaue I'm not a developer), I had the bones of everything working but with a few glitches I couldn't figure out. I emailed the problems to Peter and overnight (because we're in different time zones) he fixed them. I woke up the next morning and it was all as I wanted it!

The only thing that is missing is documentation for the Support Panel that runs this program. That would have saved a lot of my questions to Peter.

I agree with other requests that it would be good to block my IP as a lead.

I will definitely recommend Active Helper to my web developer.

Fantastic Product

Posted on 30 June 2014

This really is a great product. I am a managed service provider and I am using it on a client site with no issues. I did have questions after the initial purchase and Peter answered them all promptly and perfectly. I highly recommend this product.

This extension is perfect and support fast and efficient. the components is is updated regularly with new features always more efficient. This component runs on 3 sites a site with more than 600 visitors per day and 5 agents without any problems. great work. thank you

ActiveHelper LiveHelp

Last updated:
Sep 21 2015
Date added:
Nov 18 2014
GPLv2 or later
Paid download
Uses updater:
Download Demo Support Documentation
  • Overall
  • Functionality

  • Ease of use

  • Documentation

  • Support

  • Value for money