Joomla! Extensions Directory

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Introduction

Communication, Live Support

ActiveHelper Live Chat is a powerful Live Chat Server component for Joomla. Interact with your website visitors through a real time chat communication providing a higher level customer and sales support.

  • Get this

Monitor in real time your website visitors. Know how many visitors are in the website, who referred, where are from, what keywords we reused to find the website and the visitors navigation history. Know decisive information of your website visitors patterns, conversations and agents service.

Geo Location based on IP to location for the visitors on your website. See the visitors hometown map. Run the Live Help on your web server having 100% control over your data and many domains that you have.

The ActiveHelper LiveHelp Server is UTF-8 multi language. The Live Chat system is translated to English, Spanish, German, Portuguese, Italian, French, Czech, Swedish, Norwegian, Turkey, Farsi, Greek, Hebrew, Serbo-Croatian, Russian , Hungarian ,Dutch, Finnish, Danish, Traditional Chinese, Simplified Chinese , Arab, Polish , Bulgarian, Slovak , Croatian , Lithuanian, Romanian, Slovenian, Estonian , Latvian and Georgian.

  • Unlimited agents
  • Unlimited Domains
  • Unlimited Departments
  • Multi Language Support
  • Full UTF-8 Support
  • SSL Support
  • Agent to agent chat
  • Agent schedule work time
  • Joomla User Recognition
  • Joomla Menu Item Status Indicator
  • Country Restriction
  • Chat Re-branding
  • Image for each agent
  • Multi Language Joomla admin panel
  • Real-time Chats
  • Multiple Chat Requests
  • Auto Save Transcripts
  • Capture Visitor Data
  • Chat Queue Line
  • Offline Messages
  • Disable chat module in Offline mode
  • Record Offline Messages
  • Send Transcription to the Visitor
  • Ratings
  • Transfer Chats
  • Visitors Tracking
  • Visitors Navigation History
  • Proactive Chat Invitations
  • Proactive Messages
  • Auto start invitation
  • Disable Invitation
  • Redirect URL offline form
  • Website Push
  • Typing status notifications
  • Pre typed Responses
  • Send Links / Images / JavaScript
  • Sound & Visual Alerts
  • Smiles Images
  • Operator Rating
  • Summarize System activity
  • Support Statistics
  • Geo Location based on IP
  • Google Analytic integration.
  • Online/Offline status images
  • Proxy support
  • Multi Language Images
  • Agent spellchecker
  • Support Panel desktop for Windows and MAC unlimited
  • Support panel mobile for iPhone/iPad unlimited
  • Support panel mobile for Android unlimited
  • Live chat window re-brand options
  • Static chat image position option
  • Live Chat Skins

Out standing support


Posted on 29 September 2014

Can't praise their support (thanks Peter).

Our host made some changes on their Firewall which blocked some javascript loads. Peter went to huge lengths to get this fixed even though we bought the software over 18 months ago and is a Joomla 1.5 site!

Highly recommended!!!!


We have purchased several Joomla software over the years, but this is one that stands out for two reasons



1. The Software works for what it is advertised for and then with some more. It is based on a simple architecture that is easy to install and operate, working on multiple platforms including PC, Mac and Android. This ensures ready availability of connecting with current and would be customers.



2. The customer support is A+. Had a minor issue installing. Peter went in personally and sorted it out for me. Hassle free.

Now if that is not a package deal for the delivered service of this software, not sure what else is.

Excellent ;)


I am not a web developer but I have a very complicated website so when I decided to introduce a live chat option I had to make sure it wouldn't upset any of the other parts of my site and it had to be easy to install and operate.



After doing a lot of research I found Active Helper and read the reviews. This decided me. Having excellent support is crucial for me and even though it took me a few hours to install, set up and start testing (becaue I'm not a developer), I had the bones of everything working but with a few glitches I couldn't figure out. I emailed the problems to Peter and overnight (because we're in different time zones) he fixed them. I woke up the next morning and it was all as I wanted it!



The only thing that is missing is documentation for the Support Panel that runs this program. That would have saved a lot of my questions to Peter.



I agree with other requests that it would be good to block my IP as a lead.



I will definitely recommend Active Helper to my web developer.


Fantastic Product


Posted on 30 June 2014

This really is a great product. I am a managed service provider and I am using it on a client site with no issues. I did have questions after the initial purchase and Peter answered them all promptly and perfectly. I highly recommend this product.


This extension is perfect and support fast and efficient. the components is is updated regularly with new features always more efficient. This component runs on 3 sites a site with more than 600 visitors per day and 5 agents without any problems. great work. thank you


I must say that Peter is very polite and quick help. He was able to help me get Activehelper running on 2 sites with little or no hassle. The only flaw I see is it isn't possible to block our local Ip from showing up as a lead. When I asked him about this he told me they would soon add this feature to the desktop app. Continue the good work Peter.


Great afer sales service


Posted on 07 December 2013

I purchased and installed Active Helper for my client and they have several staff that now use it to help generate sales on their website. The software works great and the after sales service has been very helpful and friendly.


Perfection! Thank you


Posted on 29 August 2013

We were looking for an easy to customise and functional chat component to use on one of our client web projects and Activehelper did the job 100% for us. I am going to make a recommendation to other clients as well about this component, so thank you.


We originally purchased this extension 3 months ago as a basic chat module for a clients Joomla site. After installing and testing it out, we found the huge number of additional features it offers for viewing website traffic in real-time, and it's ability for the website admin to interact with visitors. This extension is easily worth 5 times what it costs, especially for us, because in addition to live chat it also provides features to replace two other extensions that we have been using (until now).



My biggest compliment though is to Peter (one of the developers), who replied almost immedietly to every email we sent him, and who spent several hours with us last week troubleshooting a website where the module stopped working. With Peter's help we discovered the issue was NOT with the extension, but was due to a bad cPanel script that one of our server admins installed on our server. We even offered to pay Peter for his time to help us fix it, but he wouldn't take our money. In the 10 years that we've been building Joomla websites I've never seen this quality of support from any Joomla extension developer.



This is now one of our favorite Extensions! We use in in almost every Joomla & Wordpress website we build, and our clients love the robust set of features it provides.



Thank you Active Helper for the OUTSTANDING SUPPORT!!


You don't need to look any further! This is a great tool, live communicate with your customers, even with you mobile phone app.



Even better support! Had a small issue, but customer support solved it directly.



Thanks Peter.

Greatings Jarno

ActiveHelper LiveHelp

Version:
3.7.0
Developer:
ActiveHelper
Date added:
Nov 18 2014
License:
GPLv2 or later
Type:
Paid download
Uses updater:
Includes:
Compatibility:
Download Demo Support Documentation
  • Overall
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  • Ease of use

  • Documentation

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  • Value for money