UK Chat Provider
All data including chat transcripts are stored in a UK data centre conforming to UK and EU regulations including GDPR, Cyber Essential Plus and ISO27001.
Phone, email and live chat with your account manager and our support team working in UK time zones.
Click4Assistance is the preferred chat provider used by many UK organisations including finance, retail, healthcare and the public sector.

Proactively Engage & Monitor Visitors
Don’t just wait for your website visitors to start a chat; configure proactive rules and automatically engage with visitors on your website based on pages viewed and duration, increase chat uptake by 300%.
Monitor visitors on your website in real-time and manually send a chat invitation, access a variety of reports to understand the performance of your website and its communications.

Fully Customisable
Completely configure and customise your live chat windows and buttons like no other solution, full access to the HTML, CSS and JavaScript. Ensure your chat facility includes your branding, colour scheme and gathers the information before, during and after the conversion that your organisation requires.
Designed to work on PC, tablet and phones and all major browsers

One Complete Communication Solution
Not only does Click4Assistance provide live chat for your website; this extension also allows multiple tools to be easily added to your website, including:
• Chatbots and AI Agents – Build a conversational chatbot with our easy-to-use drag-and-drop bot builder, Coni, for quick, reliable answers, or train our AI-powered assistant, Arti, to engage in deeper discussions, backed by ChatGPT with hand-off and transfer facility to a real agent.
• Video Chat - 1 or 2-way voice and video communications
• Chat Rooms – Offer virtual conferences, open days, webinars and product launches
• Click2Call - Allow visitors to request a FREE phone call, instantly connecting them to your team over the normal phone network.
• Promotions (also known as popups) - Automatically present an image to your visitors, sharing latest products, special deals or important news, and redirect them to the relevant page.
• Social Media Integration – Collate messages from various solutions including Facebook and WhatsApp all in one solution
Details of the online chat software can be found: https://www.click4assistance.co.uk/software

Simple Setup instruction
1. Install and enable the extension
2. Signup for your free Click4Assistance account
3. Enter your Click4Assistance account number into the extension’s admin section
4. Start chatting with visitors on your website today!