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onWebChat - Live Chat, by onWebChat - Joomla Extension Directory

Introduction

Communication, Chat, Help Desk, Live Support, Question & Answers

Enhance customer service with our live chat plugin, now featuring automated AI chatbot support for 24/7 visitor engagement.


Don't let hesitant customers slip away! Install the onWebChat live chat extension in under a minute to provide exceptional customer support and boost customer satisfaction.

New: Elevate your customer service with our AI chatbot—designed to enhance user experience and automate responses, ensuring 24/7 support for your visitors!

Our live chat extension seamlessly integrates with your Joomla website, allowing real-time interaction with your visitors, monitoring web traffic, and boosting conversions.

Start your live chat journey today! Sign up for our 100% Free live chat plan, which is always free, and as a special bonus, enjoy a 1-month free trial of our Pro AI plan. Additionally, explore our AI chatbot with 50 bot credits.

Key Features & Benefits:

Real-Time Monitoring: Track your visitors' behavior.
AI Chatbot: Next-Level Support with our AI-Powered Chatbot! Support your visitors 24 hours per day, 7 days a week.
Customizable Widget: Tailor the chat widget’s appearance.
Live Chat Triggers: Engage users automatically.
Department Routing: Direct chats to the right agent.
Chat Ratings: Let visitors rate your support.
Typing Insights: See what visitors are typing in real-time.
Mobile Support: Android app available.
Transferability: Easily switch chats between agents.
Metrics & Analytics: Measure performance.
Data Security: GDPR-compliant and SSL-secured.

...and many more!

Enhance Customer Experience:
Free direct chats
Offline email messaging
In-page chat integration
Easy file sharing

Your customers will love the convenience!

Need Assistance?

Have questions? Chat with us directly on https://www.onwebchat.com!


Installation

  1. Create an account on onWebChat live chat service.
  2. Login to the onWebChat Dashboard, go to "Settings" > "Installation Code" and copy the "Chat Id".
  3. Install the onWebChat live chat extension on your website.
  4. Paste the "Chat Id" in the field and click "Save".

Chat widget is already on your website!


FAQ

  • How can I integrate the AI chatbot into my website?
    If you haven’t joined onWebChat yet, simply sign up for an account. Once registered, you’ll gain access to the Pro AI plan and receive 50 AI bot credits to start using our AI chatbot. Integration is effortless, just provide some training data (questions-answers), and you’re ready to test your AI chatbot on your website!

  • How is the AI chatbot priced?
    You can try our beta AI bot with 50 free bot credits that we provide with registration. In general, to use the AI chatbot, you’ll need to be on our Pro AI plan. Pricing starts at $6 for 200 chat dialogs (chat sessions), with lower prices available if you want to buy more chatbot credits.

  • Can the AI bot understand questions, even those with errors, in any language?
    Absolutely! Our AI chatbot excels at understanding questions, even those with mistakes. It leverages your data to provide accurate and freshly crafted responses, akin to human communication. Additionally, it offers multilingual support, allowing it to converse with your visitors in their preferred language, regardless of the language of your data.

  • Do I need to pay for using onWebChat?
    No payment or credit card is required to sign up. When you sign up, you'll receive the Pro AI plan free for 1 month. After the 1-month trial period, if you don't make a payment, the system will automatically downgrade your live chat account to the Free plan. The Free plan offers almost all features except white label and AI bot, making it excellent for most small businesses.
    Please visit our pricing page for more info.

  • Do I have to install any extra software?
    No, you only need to install this extension and sign up for onWebChat live chat service.

  • How can I change the appearance of the live support widget on my website?
    You can change/modify all your chat widget settings from your onWebChat Dashboard.

  • Can I translate any text on the chat widget?
    Yes, all texts are translatable and you can set your own language and texts according to your preferences.

  • Can I initiate a chat before the visitor does?
    Yes, simply click on a visitor from the visitors' list or employ automated Triggers.

  • Can I hide chat’s widget when I am offline?
    Yes, in order to do that, you just need to unmark "use offline form" located on your onWebChat Dashboard. The chat widget will be hidden when all agents are offline or have select "invisible" status. If you select to use offline form, the offline form will be shown.

  • Is there a white-label option?
    Yes, on the Pro AI Plan you can hide onWebChat logo from your chat window.

  • How safe is our data?
    We take data security very seriously. All communication between you and your web visitors are encrypted on an SSL (Secure Socket Layer). This ensures that all live chat messages remain private and integral.

  • In which languages is onWebChat available?
    At the moment onWebChat Dashboard is available in the following languages: English, Swedish, German, French, Italian, Spanish, Portuguese, Slovenian, Greek and Turkish.


Do you need any assistance? Feel free to chat with us on www.onwebchat.com

Perfect!!!



Posted on 02 August 2020
Functionality
It works just Perfect!!! Desktop and Mobile view!!! Good Customization!!
Ease of use
Perfect!!! User friendly, for both, operators and visitors!!! No problem at all!!
Support
I used this to: For my personal e-shop, and for Business, for my customers' eshop and websites
Functionality
The best support system for a website with easy installation and manage
Ease of use
It's so easy
Support
Good and kind
Documentation
No need
I used this to: My website

Amazing



Posted on 07 March 2018
Functionality
No Frills - But Perfect For Me
Ease of use
Ridiculously easy
Documentation
Just had to read to get the down load link for the Joomla plugin, thats it.
I used this to: Real estate website. Visitors have another contact option when we are online. If only 30 chats a month - free. Else 7 Euros a month, Excellent value.

Does all what it should do!



Posted on 15 January 2018
Functionality
Easy tool to assist people on your site, install and in use within 5 minutes and adaptable in your own language.
Ease of use
Extreme easy, no manual is needed
Support
Is no needed, just install, configure a bit and ready.
Documentation
All available "if" you need.
I used this to: My website as extra acquisition tool.
Functionality
Provided exactly what I needed and seems to work as promised.
Ease of use
No difficulty installing and setting up
I used this to: Support on my website with webshop.

Easy and functionable!



Posted on 29 March 2017
Functionality
So much easy to setup and instructions in every aspect of the platform.
Ease of use
Any inexperienced user can handle the platform, set it up and use it.
Support
I have contacted them three times so far, responded in no time.
Documentation
Excellent step by step guide.
I used this to: Helping my visitors and appealing them to convert into customers.

Awesome



Posted on 24 March 2016
Functionality
Works great. Features are very rich for free
Ease of use
Install and forget it.
Support
I have emailed 1 time asking some questions, they replied back in the day with a very detailed answer.
Documentation
Actually no needed
I used this to: My website to support my visitors

Superb tool!!!



Posted on 12 February 2016
Functionality
Very fuctional in combination with Joomla!
Ease of use
Very easy and simple usage and you can learn it immediately!
Support
Quick and effective support
Documentation
I used this to: I use it with Joomla in my website www.cretastrom.gr

comment



Posted on 26 November 2015
Functionality
Functional For Joomla
Ease of use
Easy to use
Support
Documentation
Functionality
This one does what it's supposed to do. It connects your site with the onWebChat service, and it does it very well so far.
Ease of use
Not much to say here, as just add your ID. The real work is done in the onWebChat's administrator panel (very clear and easy to use)
Support

Very fast responce,at least when using their live chat (of course they use their own service :-)) I guess they won't be awake 24/7 though...
Documentation
Very understandable

onWebChat - Live Chat

Version:
2.3.4
Developer:
onWebChat
Last updated:
Aug 01 2024
6 months ago
Date added:
Jun 24 2015
License:
GPLv2 or later
Type:
Free download
Includes:
p
Compatibility:
J3 J4 J5
Download

Uses Joomla! Update System

Score:


Write a review