Introduction

Chat, Help Desk, Live Support, Chat - hosted, Live Support - hosted

REVE Chat is a multi-channel cloud based live chat platform that enables online businesses to engage with their website visitors in real-time. As a live chat software, it helps to offer instant assistance to the website visitors, get customer feedback, improve sales conversions and build brand loyalty.

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Most of the businesses do not have the chance to get connected with their website visitors in real –time and lose the opportunity to engage with their potential customers. To fulfill this gap, REVE Chat offers several advanced features like Live Chat, Voice Calls, Video Chat, Facebook Chat Integration and Proactive Chat. Other features like Queuing, Visitor Analytics, Advanced Routing, Real Time Chat Monitoring, make REVE Chat a complete customer engagement software for online businesses.

Key Benefits

  • Simple and highly customizable Live Chat solution.
  • Get detailed information about each and every website visitor before initiating a chat.
  • Live Chat with multiple visitors simultaneously and hence reduce the need of additional resources.
  • Receive valuable customer feedback during and after each live chat sessions and improve the quality of your service.
  • Proactively engage to assist website visitors in real-time before they leave your website being frustrated.

Advanced features

  • **Real-time Visitor Info: ** Agent as well as Admin can see real time visitor information. It enables you to track the website visitor's country, city, appropriate location, IP address, ISP (Internet Service Provider), total time spent in your website, and referral website

  • **Proactive Chat: ** Proactive chat enables agents to initiate a Chat request from their Chat Window. Moreover Trigger based proactive chat automatically sends customized chat alerts for the visitors on the website.

  • **Chat Monitoring: ** Admin can monitor which agents are chatting and the detailed chat conversations between your website visitors and agents in real-time. Admin can also whisper the agent if they give any wrong information. Here you can monitor the chat conversation between agents and website visitors and among your agents

  • ** Click to Call: ** Click to call is a powerful solution that can be implemented on REVE Chat to offer real-time voice assistance to online customers. It allows visitor and agent to initiate Voice and Video Call from their Chat window.

  • **Queuing: ** With this chat software handle chat requests efficiently when all your agents are busy. REVE live chat software gives information to website visitors regarding their waiting time in the chat queue

  • ** Facebook Integration: ** It allows your customers to interact with you directly on your Facebook company page.

  • ** Viber integration: ** Viber integration allows your customers to interact with you directly on your Viber public account.

If you need any assistance, feel free to chat with our customer advocates on www.revechat.com or email us at support@revechat.com

REVE Chat - Live Chat Tool

Version:
1.0.0
Developer:
REVE Chat
Last updated:
Oct 28 2017
Date added:
Sep 28 2016
License:
GPLv2 or later
Type:
Paid download
Includes:
Compatibility:
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Demo Support Documentation
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