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Introduction

Help Desk, Live Support, Live Support - hosted

TeKPal - Sure thing!! Happy Customers

  • Get this
  • Favourite
  • Report

Useful tool for support team.

  • Use your existing email address (or)

  • Create new one on TekPal and have the TekPal handle it for you (This feature is really helpful when you are restricted on the number of mailbox allowed on the shared server).

Is it safe?
Yes, it is.

We send and receive emails using your own mail servers, so you can be sure emails are not captured anywhere else

When you create a mailbox in TekPal, you have the option to either use

  • One view for all customer queries and support.
  • You can be sure, not a single question is unanswered from customer in a timely manner.

Best thing, Customer won’t know, how it is done fast, easy & customised to the need of the customer.

Features:

  • Unlimited mailboxes - Manage email for multiple products, sites or departments all in one place
  • Saved replies - AKA canned responses, insert these in two clicks to answer common questions
  • Mailbox permissions - Mailboxes can be restricted to specific Users
  • Assigning - Quickly delegate a conversation to another User when you need help
  • Spam filtering - Incoming emails are run through a spam filter
  • User-specific reporting - See key metrics and activity for a specific User on a single page

TekPal

Version:
1.0
Developer:
Emma
Date added:
Jul 08 2015
License:
GPLv2 or later
Type:
Paid download
Includes:
Compatibility:
Download

This extension does NOT implement the Joomla! Update System

Demo Support Documentation
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