Communication

Social Chat

Social Chat

Free | Chat - hosted | Iacopo Guarneri
3
Score:
0
0 reviews
Social chat is a module for Joomla allows you to manage a chat. The module has no configuration, once installed it is already running. Also it is not essential to set a template position, because social chat will always appear at the bottom right in the monitor, even if scrolleremo the page. It was decided to conceive it as a module, and not as a plugin because then we could simply allow / block the display of chat in certain pages of the site. Social chat is very simple and intuitive for your users, it will appear in a small portion of the screen in a rectangular box where you can see the number of users connected at that time. A side we find the symbol of a gear that will allow us to change our status among those available: online, busy, offline and in addition we have a button that allows us to enter in the "town" where we can see all the conversations with various users. If you click on the main pane social chat we can see in detail what users are connected and their status, by clicking on it we can open a new window where you can chat with them. In real-time the user opens a window into your message. If you have any doubts, questions, improvements or malfunction, do not hesitate to contact me!
m
oFeatures Customer Service

oFeatures Customer Service

Paid download | Communication |
3
Score:
0
0 reviews
A set of features such as Live Chat, Feedback, Click to Call, Support Ticket System, Guestbook and Contact Form, all provided for you on a mobile-friendly Customer Service platform. You can contact us at any time to get support, leave feedback, request a feature or functionality: Via Skype: ofeatures.support On our website: www.oFeatures.com What features are available? You have to the option of adding the following features: * Live Chat (also Live support, live help), * Click to Call button (also called click-to-call, click-to-talk, click-to-chat), * Ticket System (also called issue tracking system, ITS, incident ticket system, request management), * Feedback widget, * Contact Form, * Guestbook. With our tools integrated into one platform you will be able to manage your Customer Service easily and efficiently. There are many predefined styles, that you can edit as well, to match your website theme. With this plugin you can login to the Support Panel directly from the Joomla! admin panel. It also lets you publish features on your website in a more convenient way. After installing this plugin, a Support Panel button will be added to the top menu. When you click on it you can log into your oFeatures account and manage requests. Features Multi-language support - You can create translations for many languages.This is helpful when you have customers from all around the world. They are able to use the feature in their native language. For example you may have the Chat feature on your website in English, German , Spanish and many others. Mobile friendly - You and your customer support team are able to assist your customers who use mobile devices such as tablets or smartphones from anywhere in the world. Access rights control - You can decide if users of your account have entry to the whole system like you, or just to the Support Panel, so that they can support your customers. Automatically assigned requests based on availability and language skills - If your customers are from Germany and France for example, but only one of your Support Team members knows how to speak German, you can add this information into the system. Your customers from Germany will be automatically assigned to the German-speaking employee. Time zone support - You and your employees have the option of working from any place in the world and using your local time Set of predefined themes - You can adjust the appearance of all features by choosing a theme from list of ready-to-use themes. Statistics - Thanks to statistics you have power over your Support System. Among others, you can find the load of your Support Team members. This can help you decide on employment in your company Animations - Through animations, user experience can rise significantly. . Canned responses - Canned responses are ready to use messages. They come in handy while writing in Chat for example. You can click on a canned response and send it to your visitor/customer without having to type anything. Examples: Hi! How are you?, Hello, how can I help you?, Thank you for contacting our Customer Support. Have a great day! Sound notifications Requests history - In the support panel, you can look through all past requests from your clients and view the history of the selected request. Branding - You can modify the mailing content and add a company logo for selected features. Style customization - If you want to have a customized feature style, you can change it by using the convenient CSS editor with syntax highlighting and live (instant) preview. Built-in video tutorials - After logging into the system, you will be able to watch video tutorials on how to use oFeatures. This makes usage and the learning process simple and uncomplicated. Live Chat description Adding Live Chat to your website will give you the possibility to chat with your customers in real-time. Even if you are offline, visitors/customers are able to contact you through offline chat contact form. Customers may also send the chat conversation transcript to their e-mail. Once the chat is finished, they can rate the service of the chat as well as leave a message with their opinion of how they liked the chat conversation. How To Use When you are logged into the Support Panel, on the left hand side there is a tab with Chat requests, where all chats are shown. After opening the Support Panel, the chat dialogue box will appear with all active chats. You can talk with your visitors in the dialogue box or assign the chat to another team member. In the first column you can view the chat conversation by clicking the chat icon. Even if the chat is offline, you can reply to the request and see more details. Among many others, details include when the chat started and ended, the customer’s e-mail, feedback satisfaction and comment, whether the chat is offline or not, language and which user is assigned to the chat conversation. In the next column, you can see which support team member was chatting with a visitor. The third column shows when the chat conversation started. There is an option to mark the chat conversation as ended by clicking "Mark as ended". Lastly, you can check the duration of the chat conversation and easily view the history of the request by clicking the "Request History" button. Please visit the oFeatures website to also learn more about other features (Feedback button, Click to Call, Support Ticket System, Guestbook and Contact Form) FAQ What is oFeatures? oFeatures is a customer service system, also called a help desk. It’s a tool thanks to which you can communicate with your customers in many different ways. Features that you can add to your website are: Live Chat (also Live support, live help), Click to Call button (also called click-to-call, click-to-talk, click-to-chat), Ticket System (also called issue tracking system, ITS, incident ticket system, request management), Feedback widget, Contact Form, Guestbook. What features are available? You have to the option of adding the following features: Live Chat - the possibility of chatting in real time with you website visitors. Click to Call - after adding click to call to your website, your visitors will be able to ask you to contact them by phone. Ticket System - a new level of communication- after a customer creates a support ticket and you send them a message, the ticket will be updated and your client will receive a notification. It is the same when a customer sends a new message - you will receive a notification that the ticket has been updated and you will be able to reply. Contact Form - a traditional yet still popular form of internet communication in a new, modern and convenient way. If up until now requests from customers were sent directly to your mail box, that might have been burdensome. Thanks to oFeatures requests from customers will be directed to a convenient customer support panel, from where you will be able to reply to them. Guestbook - an ideal solution for people who would like to find out the opinion of their customers and simultaneously and immediately share that opinion with other visitors of their website. "A happy customer tells one friend, an unhappy customer tells everybody" - thanks to guestbook you can make that "one friend" be every person that visits your website and finds out about the high quality of your services or products. Feedback - feedback is a necessary element of every company that has a connection with their customers and strives to make their customer satisfaction to be as high as possible. Thanks to this feature you will be able to monitor customer satisfaction as well as analyze how it has changed under the influence of changes made by you in your products, services or in website content. Why would I choose oFeatures? - how is it different from other customer service systems? What distinguishes oFeatures from other customer service systems is that it combines many forms of communication and ensures the possibility of managing its many aspects. With oFeatures you have the possibility to not only send and receive messages from customers in many ways, but also to collect and analyze their satisfaction. Are statistics available in oFeatures? Yes. In the "Statistics" panel you can access to the main panel (dashboard) where you can conveniently check the amount of requests and the current workload of your employees. Thanks to the the graph showing the load of employees, the hiring process becomes easier. Other tabs in "Statistics" are statistics connected with features. For example: for Live Chat and Feedback you can see how customer satisfaction changed in time or an average satisfaction from a certain time period. If you would like to see how a given support team member was rated by customers, all you need to do is choose them from a list. For the Support Ticket System in statistics you can see a summary of resolved tickets, new ones, and unresolved. You can also see how the amount of tickets has changed over time. For Ticket System also you can analyze applications from customers with the division of the assigned support team members. For the Contact Form, similar as in the Ticket System, you can check how the amount of requests has changed over time. When you go to the Click to Call section in "Statistics", you will see how many people asked you to call them, as well as the summarized request statuses. Can I give my employees access to the system so that they can serve customers? Yes you have an option of adding an unlimited amount of Support Team Members. You can decide if a given employee/support team member will have access rights like you do, or just access to the support panel, where they will be able to answer to customer requests. I have a multilingual website. Does oFeatures support many languages? Yes. You can add an unlimited amount of supported languages. This affects widgets that appear on your website as well as other aspects connected with customer service, such as mail correspondence. oFeatures ensures automatically assigned requests to support team members based on their language abilities. For example if you have 3 employees but only one of them knows French, then you can easily make requests from french-speaking customers automatically assign to that employee. I often travel and change time zones and my employees are located in different parts of the world. Are my employees and I going to be able to change time zones and view requests in our local times? Yes, you can change the time zone to your current one at any time thanks to which you will avoid the need to calculate from one time zone to another. Please visit our website to learn more about oFeatures.
c m
Dispute

Dispute

Paid download | Forum | Premek
3
Score:
0
0 reviews
Usage: Menu Discussion component Article Discussion Module Documentation tool Dynamic Knowledge Base tool for structured information development Application Help system Source for further textual elaboration Key features: Single Dispute or hierarchically structured Dispute poll Optionally moderated with author notification on changed state Each node can be individually linked to Mail Subscriptions on new postings at each level Export / Import in xml or OpenXML (WinWord) format
c m
TekPal

TekPal

Paid download | Live Support - hosted | Emma
3
Score:
0
0 reviews
TeKPal - Sure thing!! Happy Customers Useful tool for support team. Use your existing email address (or) Create new one on TekPal and have the TekPal handle it for you (This feature is really helpful when you are restricted on the number of mailbox allowed on the shared server). Is it safe? Yes, it is. We send and receive emails using your own mail servers, so you can be sure emails are not captured anywhere else When you create a mailbox in TekPal, you have the option to either use One view for all customer queries and support. You can be sure, not a single question is unanswered from customer in a timely manner. Best thing, Customer won’t know, how it is done fast, easy & customised to the need of the customer. Features: Unlimited mailboxes - Manage email for multiple products, sites or departments all in one place Saved replies - AKA canned responses, insert these in two clicks to answer common questions Mailbox permissions - Mailboxes can be restricted to specific Users Assigning - Quickly delegate a conversation to another User when you need help Spam filtering - Incoming emails are run through a spam filter User-specific reporting - See key metrics and activity for a specific User on a single page
c
Sms for EasyShop

Sms for EasyShop

Paid download | Phone & SMS | JoomTech
3
Score:
0
0 reviews
The SMS for EasyShop addon allows you send SMS alerts to mobile when order is created by customer. You can configure to send sms message to many mobile numbers and customer mobile number. Key features Send SMS with SMS Global Send SMS with Nexmo Send SMS with Clickatell Send SMS to admin numbers Send SMS to customer numbers
p e
MobiBlock

MobiBlock

Paid download | Phone & SMS | Poisk+
3
Score:
0
0 reviews
We are trying to gather in one unit the buttons to the most popular instant messenger Whatsapp and Telegram as well as the button to mobile phone. Now visitors to your site can contact the Manager of your company, wherever he was: in the office of the company, in a warehouse or on the road. That this gives? You do not lose the client and therefore do not lose your money. The module is easy to install and configure.
m
alwaysupport

alwaysupport

Free | Question & Answers | Andrey
3
Score:
0
0 reviews
AlwaySupport provides instant and contextually relevant answers based on a self-learning and ever growing Q&A knowledge-base. It uses your site visitors to provide reliable and instant answers to questions asked by other visitors. That, in addition to your site’s FAQ, allows AlwaySupport to provide an answer to any question in a cost-effective way. The result is a significant reduction in support costs versus other online solutions, an increase in conversions such as sales or registrations, improved and speedy customer support, and a rise in visitor engagement and loyalty.
m
Bitrix24

Bitrix24

Free | Live Support | bitrix24
3
Score:
0
0 reviews
This free Bitrix24 widget lets you insert live chat, call back request and various web forms into your website. All information from chat and forms is automatically imported into free Bitrix24 CRM. The widget supports up to 12 agents absolutely free, is easily customizable, and works on mobile, web and desktop apps. How to connect Bitrix24? After you install the plugin, all links to Bitrix24 forms will be displayed on Wordpress sites as embedded forms. You can also use this plugin to install live chat and call back widgets on your Wordpress site as well. In addition to that, this plugin can send orders from Wordpress based online stores into Bitrix24 CRM. Please follow these instructions to access these features: Log into your Bitrix24 account and enable website widget. Get the widget code for Wordpress and insert it into appropriate plugin field (instructions area available at https://helpdesk.bitrix24.com/open/4112659/) If you use popular any Wordpress ecommerce engine to run your online store, this plugin can automatically send online orders to your CRM. Simply go to plugin settings and do the following: Enable CRM connector. Insert connector URL. You can get the URL inside Bitrix24 CRM. Select default currently for your online store. Otherwise the currency will be determined automatically.
p
JE Messenger

JE Messenger

Free | PMS | Harmis Technology
3
Score:
0
0 reviews
100% MVC structure follow. User can send mail to joomla user. It includes attachment. User gets mail internally and externally. We put Ajax search. User can search receiver user mail address using his/her username. User can move received mail to any folder from any folder. User can forward and reply received mail. Deleted mail from inbox, outbox & drafts user can get it from trash. Setting tab contain new mail address that if user want to get mail on it. User get mail on new mail address if setting enabled. This component is a simple and graceful personal messaging system built entirely with the new MVC framework. No configuration is required to use this component. All functionality same as webmail also include the ajax suggestion search inside that Messenger is a powerful PMS, which gives the ability to your users to send HTML messages, embed one of document, PDF, image, etc. New features added :- 100% SEF and SEO friendly url generated. New design maded You can add the groups now and send mail to group Change Log :- Below bug solved Arbitrary File Upload Vulnerability remove on new version feature001::group added feature002::design tab added feature003::sef added at primary base bug001::attachment file download bug002::validation added
c