Communication

Dispute

Dispute

Paid download | Forum | Premek
3
Score:
0
0 reviews
Usage: Menu Discussion component Article Discussion Module Documentation tool Dynamic Knowledge Base tool for structured information development Application Help system Source for further textual elaboration Key features: Single Dispute or hierarchically structured Dispute poll Optionally moderated with author notification on changed state Each node can be individually linked to Mail Subscriptions on new postings at each level Export / Import in xml or OpenXML (WinWord) format
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TekPal

TekPal

Paid download | Live Support - hosted | Emma
3
Score:
0
0 reviews
TeKPal - Sure thing!! Happy Customers Useful tool for support team. Use your existing email address (or) Create new one on TekPal and have the TekPal handle it for you (This feature is really helpful when you are restricted on the number of mailbox allowed on the shared server). Is it safe? Yes, it is. We send and receive emails using your own mail servers, so you can be sure emails are not captured anywhere else When you create a mailbox in TekPal, you have the option to either use One view for all customer queries and support. You can be sure, not a single question is unanswered from customer in a timely manner. Best thing, Customer won’t know, how it is done fast, easy & customised to the need of the customer. Features: Unlimited mailboxes - Manage email for multiple products, sites or departments all in one place Saved replies - AKA canned responses, insert these in two clicks to answer common questions Mailbox permissions - Mailboxes can be restricted to specific Users Assigning - Quickly delegate a conversation to another User when you need help Spam filtering - Incoming emails are run through a spam filter User-specific reporting - See key metrics and activity for a specific User on a single page
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Sms for EasyShop

Sms for EasyShop

Paid download | Phone & SMS | JoomTech
3
Score:
0
0 reviews
The SMS for EasyShop addon allows you send SMS alerts to mobile when order is created by customer. You can configure to send sms message to many mobile numbers and customer mobile number. Key features Send SMS with Nexmo Send SMS with Clickatell Send SMS to admin numbers Send SMS to customer numbers
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alwaysupport

alwaysupport

Free | Question & Answers | Andrey
3
Score:
0
0 reviews
AlwaySupport provides instant and contextually relevant answers based on a self-learning and ever growing Q&A knowledge-base. It uses your site visitors to provide reliable and instant answers to questions asked by other visitors. That, in addition to your site’s FAQ, allows AlwaySupport to provide an answer to any question in a cost-effective way. The result is a significant reduction in support costs versus other online solutions, an increase in conversions such as sales or registrations, improved and speedy customer support, and a rise in visitor engagement and loyalty.
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Bitrix24

Bitrix24

Free | Live Support | bitrix24
3
Score:
0
0 reviews
This free Bitrix24 widget lets you insert live chat, call back request and various web forms into your website. All information from chat and forms is automatically imported into free Bitrix24 CRM. The widget supports up to 12 agents absolutely free, is easily customizable, and works on mobile, web and desktop apps. How to connect Bitrix24? After you install the plugin, all links to Bitrix24 forms will be displayed on Wordpress sites as embedded forms. You can also use this plugin to install live chat and call back widgets on your Wordpress site as well. In addition to that, this plugin can send orders from Wordpress based online stores into Bitrix24 CRM. Please follow these instructions to access these features: Log into your Bitrix24 account and enable website widget. Get the widget code for Wordpress and insert it into appropriate plugin field (instructions area available at https://helpdesk.bitrix24.com/open/4112659/) If you use popular any Wordpress ecommerce engine to run your online store, this plugin can automatically send online orders to your CRM. Simply go to plugin settings and do the following: Enable CRM connector. Insert connector URL. You can get the URL inside Bitrix24 CRM. Select default currently for your online store. Otherwise the currency will be determined automatically.
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