TeKPal - Sure thing!! Happy Customers
Useful tool for support team.
Use your existing email address (or)
Create new one on TekPal and have the TekPal handle it for you (This feature is really helpful when you are restricted on the number of mailbox allowed on the shared server).
Is it safe?
Yes, it is.
We send and receive emails using your own mail servers, so you can be sure emails are not captured anywhere else
When you create a mailbox in TekPal, you have the option to either use
One view for all customer queries and support.
You can be sure, not a single question is unanswered from customer in a timely manner.
Best thing, Customer won’t know, how it is done fast, easy & customised to the need of the customer.
Unlimited mailboxes - Manage email for multiple products, sites or departments all in one place
Saved replies - AKA canned responses, insert these in two clicks to answer common questions
Mailbox permissions - Mailboxes can be restricted to specific Users
Assigning - Quickly delegate a conversation to another User when you need help
Spam filtering - Incoming emails are run through a spam filter
User-specific reporting - See key metrics and activity for a specific User on a single page