Introduction

Communication, Chat, Help Desk, Live Support, Chat - hosted

ChatSupport is a powerful live chat software solution that can be easily added to your Joomla website within minutes. ChatSupport enables you to engage your website visitors through an easy-to-use dedicated dashboard. Offer real-time support and increase sales by answering questions and resolving problems instantly. Customers want to talk to you - make it easy with ChatSupport.



ChatSupport benefits

Manage multiple chats in real-time through one simple dashboard
Re-engage returning visitors and leads using the live visitor queue.
Capture lead information with a pre-chat survey form.
Engage visitors and get the conversation started through proactive chat.
Analyze your web traffic and gain valuable insights
Send targeted outbound messages through chat, announcement, and email campaigns.


How it works with Joomla

The ChatSupport extension allows you to add a chat widget to your Joomla-powered website within minutes.

FAQs

Q. What is ChatSupport?
ChatSupport is a simplified live chat solution that enables you to provide excellent customer service, convert leads, drive sales, and build lasting relationships with visitors and customers.
You can find out more about ChatSupport here and login to your chat dashboard here.

Q. How do I start using ChatSupport?
If you are an existing ChatSupport customer, you can proceed to install and activate the extension to add the widget to your site. New customers can create a free account here.

Q. How much does ChatSupport cost?
Our free plan contains all the essentials you need. You can also try our pro-plan free for 30 days to see which plan meets your needs.

Q. Are my widgets customizable?
You can customize your widget's color scheme, icon, and position to give your web visitors an on-brand experience.

Q. Can I proactively engage visitors on my site?
You can proactively, trigger the widget to pop up for new visitors on your site with custom messaging. This enables you to engage your web traffic and create more conversations.

Q. Can I start conversations with visitors?
Yes. Using the live visitor queue you can see who is on your website in real-time and proactively start a conversation.

Q. How many chats can I be assigned simultaneously?
Depending on a team member's skill level, you can handle up to three chats at the same time.

Q. Can I view information on my visitors, leads, and customers?
Absolutely. All visitor, lead, and customer information are recorded and accessible in the chat dashboard. This data can be used to gain insights to improve your website and support.

Q. Can I send targeted messages to my customers through ChatSupport?
Yes. You can run a campaign using your web visitor data to send targeted outbound chat, announcement, and email campaigns.


Functionality
You have to log in to a separate website to operate your individual chats, which means you have to have that website open all the time.
Ease of use
Easy, but when you want to cancel your account you have to request it - no method at their website. You can't delete your account yourself.
Support
Support is through the Chat Support chat window. They seem to always monitor it, good. After install they called me on phone - not good.
Documentation
There is no documentation, probably don't need it. You can always contact them via their own chat window.
I used this to: Testing a chat script. I would much rather have the whole product working without their intervention (calls on phone, lack of ability to discontinue product use by uninstalling and walking away.

ChatSupport

Version:
1.0.0
Developer:
ChatSupport
Last updated:
Mar 10 2021
4 months ago
Date added:
Feb 08 2021
License:
GPLv2 or later
Type:
Free download
Includes:
m p
Compatibility:
J3
Download

Uses Joomla! Update System

Score:


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