Help Desk

JS Support Ticket deeply integrated with Joomla and providing more efficient and professional 1-on-1 dedicated ticket support system to its customers. JS Support Ticket designed beautifully and crafted with easy to use and eye catchy layouts, rich features associated with helpdesk and modern design.

Major Features

  • Unlimited Tickets
  • Front-end ticket creation
  • Easy to Use and Eye catchy layouts
  • Responsive design for all devices
  • Powerful search filters
  • Email Notifications
  • Auto responder
  • Unlimited Custom Fields
  • Unlimited Departments
  • Support Multi-language & RTL
  • Customizable Email Templates
  • Ticket Priorities
  • Highly configurable with X configurations
  • Unlimited Attachments
  • Fully Customizable & Configurable
  • User Reports & Stats

Add Js Ticket Support system in your Joomla website, and help your customer in a professional way. Delivering enterprise-level quality and features, backed by a name you can trust.

Unlimited Tickets
There is no limit applies on creating tickets from both side front-end and admin. But Admin can apply limit on creating ticket for user by his email.

Strength & Flexibility
JS Support Ticket implemented by using Joomla best practices both on the front and the back end. In the results is more efficient, robust and intuitive plugin.

Easy to Use
Js Support Ticket designed beautifully and crafted with easy to use and eye catchy layouts.

Notifications & Auto Responder
Auto responder is the term used for acknowledgement email dispatched when a new ticket is created in helpdesk. You can configure it, and also modify the content as well as layout. Email notification send to admin and user on certain action i.e reply ticket, close ticket etc.

Mobile Responsive Design
Js Support Ticket is fully mobile responsive for any devices like (Mobile,Tablet and Desktop)

Custom Fields
Js Support Ticket offers unlimited custom fields. User can create any of field like (Text area, Check box, Text field and Drop down ) basis on his need.

Unlimited Departments
Create unlimited departments related to your business. Department can be selected on creating new ticket by user.

Email Templates
Customization the predefined email templates that can be sent to users when alerts are set. No need to create new message every time, just create once and send anytime.

Priority associated with ticket defines the importance that would be given to the ticket. User can change ticket’s priority from low to high and high to low any time. Admin can also set color for priority from admin panel.

Js Support Ticket allows customers to attach files single or multiple files and attachments with their messages.

Does what it says on the tin. Okay support ticket, slightly annoying config options.
Ease of use
Slighly annoying to configure due to limitations, even on the pro package when bought. Annoying "JYes" and "JNo" all over the configuration
Very disappointing support. Had an issue, raised a ticket, told to Google my problem.
Good documentation on their site, seems to cover everything... Not sure as never really needed it.
I used this to: Support tickets on my site and using to manage customer support enquiries.

Magnifico complemento

Posted on 27 March 2020
Correcta cumple las expectativas que tenía previstas e incluso tiene más funciones de las que esperaba
Ease of use
Medio debido a que es un complemento muy completo, puede resultar un poco complejo de configurar al princio.
Excelente cuando me he puesto en contacto con ellos han resuelto eficaz y rápidamente.
Correcta es completa y además tienes la posibilidad de resolver tus dudas a traves del foro público. Todo lo que he buscado lo he encontrado
I used this to: Sistema de soporte de tienda on line con posibilidad de preguntas frecuentes
Функциональность меня полностью устраивает, все что нужно для поддержки есть, даже в бесплатной версии.
Ease of use
Легко в использовании, достаточно полчаса чтобы разобраться что к чему.
Поддержка хорошая. Обратился с вопросом, на бесплатной версии, в течении суток разобрались.
I used this to: ? ????????? ????????? ??? ??????????? ??????????? ????????? ?? ?????.
A lot of features very usefull. Custom work is possible.
Ease of use
The basic features are very easy to implement
Very fast.
Under a wiki, perfect.
I used this to: We need to move to Maqma helpdesk (end of life) to another helpdesk component. JS Support Ticket is even better ! :-)

Nice Extension but....

Posted on 06 March 2018
Does what it says, TRIAL has almost no functions to check out. That why only score of 50 here
Ease of use
As many of those "free" extensions documentation is kind of rare
I used this to: Wanted to check the free extension to see if it would be worthwhile buying it eventually. It looks like a great extension and exactly what i was searching for, just TOO many NO-GOs in it. Ok it´s a free ext but 3/4 of the fuctions are unavailable, within the most important ones..

Great Component

Posted on 13 June 2017
Great Functionality. I was able to modify it to my company's needs and it works perfect.
Ease of use
Ease to use for our project managers and our customers.
Great. I had one question and got a quick and effective response.
I used this to: My company and its been a great way to keep customers happy.
JS Support Ticket is an excellent component performance and can come work for customers is our website
Ease of use
Easy to use and very good for our web customers
I used this to: for my web site

Not so hot!

Posted on 06 April 2016
If you need something only in EN then the free version works within limits.
Ease of use
Easy to use if you want only English - Multi language sites - nightmare!
The response time was within 24 hr however the response was lacking detail and basically incorrect.
Not sufficiently comprehensive.
I used this to: A basic help desc on multi language site
Everything you need
Ease of use
nothing negative seen. Self described buttons...

Language file has the wrong name. Begins with de.* but should nahem de-DE.*
nothing negative...
nothing negative...
I used this to: My private usage of specification features for my projects

Not so easy to translate

Posted on 28 November 2015
Ease of use
Translation is much harder than other extensions. It is not enough to translate php language file. Alteration not visible.
Can't find proper answer to that problem
Can't find proper answer to that problem
I used this to: Legal services website
JS Jobs

JS Jobs

By Joom Sky
Jobs & Recruitment
JS Jobs for any business, industry body or staffing company wishing to establish a presence on the internet. JS Jobs allows you to run your own, unique jobs classifieds service where you or employer can advertise their jobs and job seekers can upload their Resumes. JS Jobs offer to employer to register his company and post jobs. Job seeker register him self and add his resume. He can search job a...

JS Support Ticket

Joom Sky
Last updated:
May 04 2020
Date added:
Jun 10 2015
GPLv2 or later
Free download

Uses Joomla! Update System


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