JSP Helpdesk Ticketing Extension is Support Ticket System for Joomla! 2.5.x and 3.x Platform which provides Helpdesk support ticket accessibility to both Joomla! guests and registered users. Its key features are:
Show support ticket categories of the other extensions for user to pick the category while creating a helpdesk support ticket.
Administrator can assign different user groups in JSP Helpdesk Support Ticket.
User can add different types of attachments to the support tickets.
Administrator can set extensions types of the files to be uploaded.
It gives advance control system to users to keep track of their product reviews from the Social Platform like Facebook Page and Twitter Account, it also has automatic helpdesk support tickets for the concerned reviews and it sends details to the relevant users, administrators and moderators via email.
It also includes following features :-
A. Ticket Status Graph
B. Top 5 Users
C. Tickets Percentage pie chart
D. Detailed Ticket Analysis
E. Monthly categories graph
JSP Helpdesk Support Ticketing System allows user to generate SEO friendly urls without requiring a SEF component.