Chaport Live Chat
Chaport is a modern customer communication platform with a multi-channel live chat, chatbots, a knowledge base, and more. Use Chaport to engage with website visitors in real time, boost sales, automate and improve customer support.
The Chaport plugin for Joomla helps you easily install the Chaport Live Chat & Chatbots widget on your website and start chatting with your customers in no time.
- Live chat: Talk to your website visitors in real time and make more sales.
- Chatbots: Create a chatbot in minutes in a WYSIWYG chatbot editor. Let your bot answer common questions and qualify leads for you. Offer instant help 24/7, even when your team is offline.
- Multi-channel: Let your customers contact you via live chat, Facebook, Viber, and Telegram. Respond directly from Chaport.
- Knowledge base + FAQ bot: Launch a knowledge base on your website and/or in the chat widget. Activate an FAQ bot to automatically answer customer questions using the articles from your KB.
- Auto-invitations: Initiate more chats with your website visitors by sending automatic chat invitations based on specified rules.
- Saved replies: Prepare answer templates to standard visitors’ questions, answer in a few clicks, and save your time.
- Typing insights: Read visitor messages even before they are sent and answer faster.
- Group chats: Transfer a chat to a colleague, join a group chat, or view other operators’ chats in real time.
- Chat ratings: Ask your customers to rate chats with your operators to see if they are happy with your chat support.
- Pre-chat form: Collect names, emails, phone numbers, and any other info before the chat.
- Custom fields: Create additional fields to collect and store any customer data.
- Visitor behavior: View the pages your visitors are browsing on your website directly in the live chat in real time.
- Applications: Use mobile apps for Android and iOS, desktop apps for Windows and MacOS, web-app for all browsers to chat with your customers wherever you are.
- And much more...
- Chinese (Simplified)
- Chinese (Traditional)
Free plan: $0 – Powerful free forever plan with an unlimited number of chats.
Premium plan: $15 per operator/month (if paid annually); $19 per operator/month (if paid monthly) – Make more sales and increase operator efficiency with auto-invitations, saved replies, integrations with messengers, and more.
Business plan: $23 per operator/month (if paid annually); $29 per operator/month (if paid monthly) – Automate sales & support and get more control with chatbots, custom fields, working time reports, unlimited chat history, and more.
Enterprise plan: Individual contract with annual billing – Get priority support and employee training.
Trial period: Free 14-day trial available. No card required.
For more information, please, visit https://www.chaport.com.