Introduction

Graphs and Charts, Communication, Help Desk, Email, Live Support

JSP Helpdesk Ticketing Extension is Support Ticket System for Joomla! 2.5.x and 3.x Platform which provides Helpdesk support ticket accessibility to both Joomla! guests and registered users. Its key features are:

  • Favourite
  • Report

  • Show support ticket categories of the other extensions for user to pick the category while creating a helpdesk support ticket.

  • Administrator can assign different user groups in JSP Helpdesk Support Ticket.

  • User can add different types of attachments to the support tickets.

  • Administrator can set extensions types of the files to be uploaded.

  • It gives advance control system to users to keep track of their product reviews from the Social Platform like Facebook Page and Twitter Account, it also has automatic helpdesk support tickets for the concerned reviews and it sends details to the relevant users, administrators and moderators via email.

  • It also includes following features :-
    A. Ticket Status Graph
    B. Top 5 Users
    C. Tickets Percentage pie chart
    D. Detailed Ticket Analysis
    E. Monthly categories graph

  • JSP Helpdesk Support Ticketing System allows user to generate SEO friendly urls without requiring a SEF component.

JSP Support Ticket System has added new features:

1.2 (22-February-2018):
Note: Only for Joomla! version 3.x.x

A. Security Release for three SQL Injection Issues
B. Bug Fixes for JSP Tickets 1.1

1.1 (08-July-2015):
Note: Only for Joomla! version 3.x.x

A. New Interactive Administrator dashboard
B. New Front End Bootstrap Layout
C. Bug Fixes for JSP Tickets 1.0

Good Product



Posted on 11 August 2015
Functionality
Easy Ticket Management System.
Ease of use
User Friendly features.
Support
Good & Quick Support.
Documentation
Helpful.
Value for money
Yes, It is.
I used this to: For my organization internal ticketing system.
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JSP Tickets

Version:
1.2
Developer:
JSP Team
Last updated:
Aug 23 2018
Date added:
Nov 18 2014
License:
GPLv2 or later
Type:
Paid download
Includes:
c p
Compatibility:
3
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Uses Joomla! Update System

Score:


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