Introduction

Chat, Help Desk, Live Support, Chat - hosted, Live Support - hosted

Live Chat software for your website. Install onWebChat live chat extension in less than a minute, chat with your visitors and provide amazing customer support!

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Stop losing your hesitant customers! Chat with your website visitors, monitor site traffic in real-time, provide better customer support and increase your sales.

onWebChat live chat free extension for Joomla provides an easy way to integrate your Joomla website with our innovative live chat - live support system.

We offer 100% free plan available forever. Plus, you get 1-month live chat trial of Premium plan with registration!

Start now! It takes less than a minute, just activate the extension and sign up for our live chat service: https://www.onwebchat.com


onWebChat Features

  • Fully customizable chat widget (colors, size, position, texts)

  • Real time visitor monitoring - keep track of your visitors

  • Android app available - chat with your visitors on the go

  • Typing insights - see what your visitors are typing in real time

  • Triggers - automatically initiate chat with visitors

  • Operators can start chatting with any visitor

  • Transfer chats between operators

  • Geolocation data of visitors

  • Block/unblock visitors

  • Text shortcuts (canned responses)

  • Apply animations to the live chat widget

  • Attention Grabbers

  • Send chat emoticons

  • Full chat transcript history

  • Multiple operators

  • Install live chat on multiple websites

  • Live chat widget language customization

  • Sound / desktop notifications for new chats

  • Sound notification for new visitors

  • Offline form, when no operators are online

  • Pre-Chat form

  • Hide/show live chat widget on mobiles

  • Easy file sharing with your visitors

  • SSL/data security for all live chat communication

  • Free live chat plan available forever

  • Fast and helpful support


onWebChat live chat improves customer satisfaction and allows them to:

  • Talk to you directly with no cost

  • Send you a message when you are offline

  • No need to open external application - chat inside your web pages

  • Send/get files very easy using live chat widget

Your customers will love it!


Installation

  1. Create an account on onWebChat live chat service.
  2. Login to the operator console, go to "Settings" page and copy the "Chat Id" key.
  3. Install the onWebChat live chat extension.
  4. Paste the "Chat Id" to the field and click "Save".

Check your website, you should see the live chat widget. Now you can provide live support to your visitors!


FAQ

  • Do I have to pay for onWebChat?
    No payment is required to sign up. When you sign up, you get for free Premium plan for 1 month. After 1 month if you don't pay for the Premium plan, you will downgrade to the Free plan.
    Please visit our pricing page for more info.

  • Do I have to install any extra software?
    No, you have to install this extension and just sign up on onWebChat live chat service.

  • How can I change the appearance of the live support widget on my page?
    You can change all your chat widget settings from your onWebChat Admin Page.

  • Is it possible to translate any text on the chat widget?
    Yes, all texts are translatable and you can set your own language and texts you like.

  • Can I initiate a chat before the visitor does?
    Yes, simply click on a visitor from the visitors list.

  • Can I hide chat’s widget when I am offline?
    Yes, just deselect "use offline form" at your operator console. The chat widget will be hidden when all operators are offline or have select "invisible" status. If you select to use offline form, the offline form will be shown.

  • Is there a white-label option?
    Yes, on Premium plan you can select "white-label" option with a small extra cost. Our logo will be removed from your live chat widget on your website!

  • How safe is our data?
    We take data security very seriously. All communication between you and your web visitors is over SSL (Secure Socket Layer). This ensures that all live chat data remain private and integral.


Do you need any assistance? Feel free to chat with us on www.onwebchat.com

If you like this live chat extension please write a review to help us improve.


Functionality

Provided exactly what I needed and seems to work as promised.

Ease of use

No difficulty installing and setting up

Support

Didn't need any so far

I used this to: Support on my website with webshop.

Easy and functionable!


Posted on 29 March 2017
Functionality

So much easy to setup and instructions in every aspect of the platform.

Ease of use

Any inexperienced user can handle the platform, set it up and use it.

Support

I have contacted them three times so far, responded in no time.

Documentation

Excellent step by step guide.

I used this to: Helping my visitors and appealing them to convert into customers.

Awesome


Posted on 24 March 2016
Functionality

Works great. Features are very rich for free

Ease of use

Install and forget it.

Support

I have emailed 1 time asking some questions, they replied back in the day with a very detailed answer.

Documentation

Actually no needed

I used this to: My website to support my visitors

Superb tool!!!


Posted on 12 February 2016
Functionality

Very fuctional in combination with Joomla!

Ease of use

Very easy and simple usage and you can learn it immediately!

Support

Quick and effective support

Documentation
I used this to: I use it with Joomla in my website www.cretastrom.gr

comment


Posted on 26 November 2015
Functionality

Functional For Joomla

Ease of use

Easy to use

Support
Documentation

Functionality

This one does what it's supposed to do. It connects your site with the onWebChat service, and it does it very well so far.

Ease of use

Not much to say here, as just add your ID. The real work is done in the onWebChat's administrator panel (very clear and easy to use)

Support


Very fast responce,at least when using their live chat (of course they use their own service :-)) I guess they won't be awake 24/7 though...

Documentation

Very understandable


Nice tool!


Posted on 01 July 2015
Functionality

This live chat plugin works really good as expected.

Ease of use

Really easy to learn and to use

Support

Great support..

Documentation

onWebChat

Version:
1.1.0
Developer:
onWebChat
Last updated:
Jun 14 2017
Date added:
Jun 24 2015
License:
GPLv2 or later
Type:
Free download
Includes:
Compatibility:
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Uses Joomla! Update System

Demo Support Documentation
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