Introduction

Chat, Help Desk, Live Support, Chat - hosted, Live Support - hosted

Live Chat extension for your Joomla website. Install onWebChat live chat extension in less than a minute, chat with your visitors and provide amazing customer support!

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Stop losing your hesitant customers! Chat with your website visitors, monitor site traffic in real-time, provide the best customer support and increase your sales.

onWebChat live chat free extension for Joomla provides an easy way to integrate your Joomla website with our innovative live chat - live support system.

We offer a 100% live chat Free plan available permanently. Plus, we are giving you a 1-month free trial of our Premium plan with simply signing up!

Don’t twice and start now! It takes less than a minute, to get started, just activate the extension and sign up for our live chat service: https://www.onwebchat.com


onWebChat Features

  • Fully customizable live chat widget (colors, size, position, texts)

  • Real-time visitor monitoring - keep track of your visitors

  • Android app available - chat with your visitors on the go

  • Live Chat Triggers - automatically initiate chat with visitors

  • Typing insights - see what your visitors are typing in real time

  • Chat Operators can start a chat with any visitor

  • Transfer chats between operators

  • Chat / operators statistics and metrics

  • Geolocation data of visitors

  • Block/unblock visitors

  • Live Chat shortcuts (canned responses)

  • Set animations to the live chat widget

  • Draggable live chat widget

  • Live Chat Attention Grabbers (images)

  • Send chat emoticons

  • Full chat transcript history

  • Multiple operators

  • Install live chat widget on multiple websites

  • Live chat widget language customization

  • Sound / Desktop notifications for new chats

  • Sound notification for new visitors

  • Offline form, when you are not online

  • Pre-Chat form

  • Hide/show live chat widget on mobiles

  • Easy file sharing with your visitors

  • SSL/data security for all live chat communication

  • Free live chat plan available permanently

  • Fast and helpful support


onWebChat live chat improves your customer satisfaction and allows them to:

  • Talk with you directly with no cost

  • Send you a message (email) when you are offline

  • No need to open external application - live chat is available within your webpages

  • Send/get files easily using live chat widget

Your customers will love it!


Installation

  1. Create an account on onWebChat live chat service.
  2. Login to the chat Operator Console, go to "Settings" page and copy the "Chat Id".
  3. Install the onWebChat live chat extension on your website.
  4. Paste the "Chat Id" in the field and click "Save".

Live chat widget is already on your website!


FAQ

  • Do I need to pay for using onWebChat?
    No payment is required to sign up. When you sign up, you get for free the Premium plan for 1 month. However, after the 1-month trial period, if you don't want to process a payment, the system will automatically downgrade your live chat account to the Free plan.
    Please visit our pricing page for more info.

  • Do I have to install any extra software?
    No, you only need to install this extension and sign up for onWebChat live chat service.

  • How can I change the appearance of the live support widget on my website?
    You can change/modify all your chat widget settings from your onWebChat Operator Console.

  • Can I translate any text on the live chat widget?
    Yes, all texts are translatable and you can set your own language and texts according to your preferences.

  • Can I initiate a chat before the visitor does?
    Yes, simply click on a visitor from the visitors' list.

  • Can I hide chat’s widget when I am offline?
    Yes, in order to do that, you just need to unmark "use offline form" located on your Operator Console. The live chat widget will be hidden when all operators are offline or have select "invisible" status. If you select to use offline form, the offline form will be shown.

  • Is there a white-label option?
    Yes, on Premium plan you can select "white-label" option with a small extra cost. Our logo will be removed from your live chat widget on your website.

  • How safe is our data?
    We take data security very seriously. All communication between you and your web visitors are encrypted on an SSL (Secure Socket Layer). This ensures that all live chat messages remain private and integral.

  • In which languages is onWebChat available?
    At the moment onWebChat Operator Console is available in the following languages: English, Swedish, German, French, Italian, Spanish, Portuguese, Slovenian, Greek and Turkish. Of course we will add more!


Do you need any assistance? Feel free to chat with us on www.onwebchat.com

If you enjoy using our live chat extension and would like to let us know how useful it is for your website, remember you can rate us whenever you wish to! this helps us to improve our service.


Amazing


Posted on 07 March 2018
Functionality

No Frills - But Perfect For Me

Ease of use

Ridiculously easy

Documentation

Just had to read to get the down load link for the Joomla plugin, thats it.

I used this to: Real estate website. Visitors have another contact option when we are online. If only 30 chats a month - free. Else 7 Euros a month, Excellent value.

Does all what it should do!


Posted on 15 January 2018
Functionality

Easy tool to assist people on your site, install and in use within 5 minutes and adaptable in your own language.

Ease of use

Extreme easy, no manual is needed

Support

Is no needed, just install, configure a bit and ready.

Documentation

All available "if" you need.

I used this to: My website as extra acquisition tool.

Functionality

Provided exactly what I needed and seems to work as promised.

Ease of use

No difficulty installing and setting up

Support

Didn't need any so far

I used this to: Support on my website with webshop.

Easy and functionable!


Posted on 29 March 2017
Functionality

So much easy to setup and instructions in every aspect of the platform.

Ease of use

Any inexperienced user can handle the platform, set it up and use it.

Support

I have contacted them three times so far, responded in no time.

Documentation

Excellent step by step guide.

I used this to: Helping my visitors and appealing them to convert into customers.

Awesome


Posted on 24 March 2016
Functionality

Works great. Features are very rich for free

Ease of use

Install and forget it.

Support

I have emailed 1 time asking some questions, they replied back in the day with a very detailed answer.

Documentation

Actually no needed

I used this to: My website to support my visitors

Superb tool!!!


Posted on 12 February 2016
Functionality

Very fuctional in combination with Joomla!

Ease of use

Very easy and simple usage and you can learn it immediately!

Support

Quick and effective support

Documentation
I used this to: I use it with Joomla in my website www.cretastrom.gr

comment


Posted on 26 November 2015
Functionality

Functional For Joomla

Ease of use

Easy to use

Support
Documentation

Functionality

This one does what it's supposed to do. It connects your site with the onWebChat service, and it does it very well so far.

Ease of use

Not much to say here, as just add your ID. The real work is done in the onWebChat's administrator panel (very clear and easy to use)

Support


Very fast responce,at least when using their live chat (of course they use their own service :-)) I guess they won't be awake 24/7 though...

Documentation

Very understandable


Nice tool!


Posted on 01 July 2015
Functionality

This live chat plugin works really good as expected.

Ease of use

Really easy to learn and to use

Support

Great support..

Documentation

onWebChat

Version:
1.1.0
Developer:
onWebChat
Last updated:
Jun 21 2018
Date added:
Jun 24 2015
License:
GPLv2 or later
Type:
Free download
Includes:
Compatibility:
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Uses Joomla! Update System

Demo Support Documentation
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