Core Features

• Free Basic plan with a 3-day free trial of all Max features
• Publish a customer Support Portal through a normal Joomla menu item
• Publish a secured frontend Agent Queue without giving Agents backend access
• Use up to 3 Frontend Agents, 3 departments, and 10 categories on Basic
• Create unlimited customers, tickets, replies, and ticket history on every plan
• Organize requests with departments, categories, statuses, priorities, and assignments
• Create customer-facing ticket forms and collect structured request information
• Let registered customers and verified guests submit and track tickets when enabled
• Allow customers to reply and upload protected website attachments
• Automatically assign a new ticket when exactly one active Agent covers its department
• Keep tickets Unassigned in a shared department queue when zero or multiple Agents qualify
• Let Agents reply, assign, reassign, change priority and status, close, and reopen tickets
• Create tickets for existing Joomla users with on-demand name, email, or username search
• Search, filter, page, and export ticket information without horizontal scrolling
• Store attachments outside direct public access and stream them only after authorization
• Use built-in HTML notifications for ticket creation, replies, assignment, and workflow changes
• Control the complete frontend appearance through no-code Frontend Design settings
• Control headings, labels, buttons, instructions, empty states, and other wording through Frontend Text
• Use no forced QuantaCade branding on the customer Support Portal or Agent Queue
• Use automatic license revalidation and package-shaped Joomla updates
• Keep saved records and settings when a license is downgraded
• Use Joomla 5 and Joomla 6

Pro Features

• Free Basic plan with a 3-day free trial of all Max features
• Use up to 3 licensed domains
• Configure up to 10 Frontend Agents and 10 departments
• Create unlimited categories and up to 10 custom ticket fields
• Edit the HTML subject and body of QCST email templates
• Create department-specific email template versions
• Use canned responses for fast, consistent Agent replies
• Add reusable Agent signatures to outgoing replies
• Add staff-only internal notes that customers never see
• Organize tickets with reusable labels
• Request and record customer satisfaction ratings
• Send waiting-on-customer reminders through Joomla Scheduled Tasks
• Use expanded CSV exports and operational reporting
• Retain saved Pro settings and records if the license is later downgraded
• Use automatic license revalidation and protected package updates

Max / All Access Features

• Use up to 5 licensed domains
• Create unlimited Frontend Agents, departments, categories, and custom fields
• Connect IMAP inbound mailboxes to individual departments
• Create new tickets from ordinary customer email without a special subject format
• Add authorized email replies to the correct existing ticket
• Use the normal configured mailbox address for replies without depending on plus-addressing
• Import safe email attachments into protected ticket storage
• Send an Email Reply Received confirmation after a reply and accepted attachments are stored
• Filter bounces, automatic replies, bulk mail, loops, duplicates, and unauthorized replies
• Allow authorized Agents to use supported ticket commands by email
• Link related or duplicate tickets
• Use available ticket merge and split tools
• View advanced department, Agent, response, resolution, and ticket analytics
• Schedule Executive Summary or Agent Performance reports daily, weekly, or monthly
• Attach CSV data to scheduled reports when configured
• Retain saved Max settings, mailboxes, and records if the license is later downgraded
• Receive Max-level access through a QuantaCade All Access entitlement

Safety First
QC Support Ticket is designed around customer ownership, department-scoped Agent access, Joomla ACL, server-side authorization, and protected private data. Customers can access only their own verified tickets, while Frontend Agents can access only tickets in their selected departments or All Departments. Internal notes, administrator settings, license information, mailbox credentials, task diagnostics, and other private controls never appear in the customer Support Portal. Every ticket action and attachment download is rechecked on the server rather than relying only on visible buttons or URLs.

Website and inbound-email attachments are stored outside direct public access and validated by filename, extension, stored MIME type, size, and checksum before they are served. Active content and executable file types are blocked. Guest access uses expiring verification links, and inbound email checks sender authorization before adding a message to an existing ticket. Mail processing filters bounces, automatic replies, bulk mail, loops, and duplicates; mailbox passwords are protected at rest, and a reply confirmation is sent only after the message and accepted attachments are stored successfully.

QCST uses Joomla mail, Scheduled Tasks, ACL, session protection, and package updates. It includes no telemetry, preserves records through upgrades and downgrades, and never gives Frontend Agents administrator access. It is ticket-management software—not live chat, CRM, project management, or a public forum.