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Introduction

Communication, Chat, Help Desk, Live Support, Live Support - hosted, Mobile Apps

tawk.to is a Free live chat application designed to increase the effectiveness in managing the online customer engagement experience, enabling multiple websites and agents in a single dashboard interface to chat with the visitors on your website.

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Compatibility
Compatible with all modern browsers, tawk.to is free live chat software created out of the growing need for businesses to respond in real time, with real people.
tawk.to offers free iOS, Android, Windows and Mac OSX apps to stay connected, or you can log in via any modern browser.
Compatible with Joomla versions 2.5.x and 3.x

Why use tawk.to?
tawk.to is a free live chat app and ticketing system which integrates seamlessly with osCommerce! More than 200000 companies use tawk.to to provide real-time support and service to their customers. Never lose another lead or sale again, with tawk.to you can monitor and chat with your website visitors when they need it most.

How much does this cost?
This tawk.to app is completely free.
In fact, go create your free account here: https://www.tawk.to/

Features
- tawk.to makes it easy to deliver personalised and real-time customer service
- Monitor traffic on your website and be there when visitors need you most
- Proactively initiate a chat with your website visitors and app users
- Built in support desk and ticketing system
- free iOS, Android, Windows and Mac OSX apps to stay connected, or you can log in via any modern browser
- See our full list of features here: https://www.tawk.to/features/

Add-ons
tawk.to offers add-ons to enhance your customer support experience:
- Voice and video calls
- Screensharing
- Whitelabel
- Live-answering: hire a person to answer chats for you for just $1/hr. More information here: https://www.tawk.to/hire-chat-agents-1hr/

Support
tawk.to offers 24x7-365 live support, visit https://www.tawk.to and initiate a chat or send us an email at support@tawk.to.


Excellent


Posted on 16 November 2015
Functionality

tawk.to is a fully featured live text chat with no limits on sites, agents, chats. No voice chat and almost none statistics, though.

Ease of use

Very easy to use. Just register, add websites, add chat agents, and add the provided code(s) to your pages.

Support

Most people will not need any. A live chat is available on their site which responds immediately.

Documentation

There is no single tutorial file to download but a knowledgebase is available. It covers most aspects, but I wish it was more detailed.

I used this to: Set on 6 websites of a hotel group, and 7 chat agents at the central offices handle all chats.

This component implements live chat in all site pages. :-(
I created instead a Custom HTML module with the provided tawk.to chat code, choosing the pages the chat should appear. :

Awesome


Posted on 26 July 2015
Functionality

Does it all, monitors your site. Free Android App!

Ease of use

Easier than this review! And faster to set up. Don't even need the plugin. You can be operational in about 3 minutes or less.

Support

They use their own product. Nuff Said?

Documentation

Shows you where to click with circles and everything, step by step. Perfect!

I used this to: Monitoring my web site, tracking visitors, chat, and it just looks really professional.

tawk

Version:
3.0.0
Developer:
tawk.to
Last updated:
May 09 2017
Date added:
Nov 18 2014
License:
GPLv2 or later
Type:
Free download
Includes:
Compatibility:
Download

Uses Joomla! Update System

DemoNot available Support Documentation
  • Overall
  • Functionality

  • Ease of use

  • Documentation

  • Support