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Introduction

Communication, Live Support - hosted

tawk.to is a live chat application designed to increase the effectiveness in managing the online customer engagement experience, enabling multiple websites and agents in a single dashboard interface.

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Compatible with all modern browsers, tawk.to is free live chat software created out of the growing need for businesses to respond in real time, with real people.

Tawk.to launched a beta version in Q4 2013 and mobile apps for Android and iOS are currently in development (for release in early 2014).

This agent-centric live chat software has been developed to meet the technical, functional, analytical, and UI requirements of the actual end user.


Excellent


Posted on 16 November 2015
Functionality

tawk.to is a fully featured live text chat with no limits on sites, agents, chats. No voice chat and almost none statistics, though.

Ease of use

Very easy to use. Just register, add websites, add chat agents, and add the provided code(s) to your pages.

Support

Most people will not need any. A live chat is available on their site which responds immediately.

Documentation

There is no single tutorial file to download but a knowledgebase is available. It covers most aspects, but I wish it was more detailed.

I used this to: Set on 6 websites of a hotel group, and 7 chat agents at the central offices handle all chats.

This component implements live chat in all site pages. :-(
I created instead a Custom HTML module with the provided tawk.to chat code, choosing the pages the chat should appear. :

Awesome


Posted on 26 July 2015
Functionality

Does it all, monitors your site. Free Android App!

Ease of use

Easier than this review! And faster to set up. Don't even need the plugin. You can be operational in about 3 minutes or less.

Support

They use their own product. Nuff Said?

Documentation

Shows you where to click with circles and everything, step by step. Perfect!

I used this to: Monitoring my web site, tracking visitors, chat, and it just looks really professional.

tawk

Version:
1.0.1
Developer:
tawk.to
Date added:
Nov 18 2014
License:
GPLv2 or later
Type:
Free download
Includes:
Compatibility:
Download

This extension does NOT implement the Joomla! Update System

DemoNot available SupportNot available DocumentationNot available
  • Overall
  • Functionality

  • Ease of use

  • Documentation

  • Support