Communication

Joomla Click2Call by VoxyPAD

Joomla Click2Call by VoxyPAD

Free | Chat | Voxypad
3
Score:
0
0 reviews
With Voxypad Chat, customers can contact you with just a click away on their web browsers. You could Integrate VoxyPAD buttons into your websites and support your customers via chat while sharing valuable data like photos, documents using your VoxyPAD account, wherever you are. Here are some benefits: Dramatically increase sales Help to convert web visitors into potential customer with VoxyPAD speedy and visual communication method. Significantly improve your customer service Help you to communicate with your customer through a visual aid called "Notepad" together with voice or video. Decrease shopping cart abandonment Your customer will be satisfied with the instant communication which offers you and your customer real-time voice and message transmission. Build customer loyalty Your customer will appreciate the ease and simplicity to communicate with you, with being charged no fee.
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Mod Who's Online Name

Mod Who's Online Name

Free | Online Status | DART Creations
3
Score:
0
0 reviews
This module enables you to display the names of the users who are currently logged in to the front-end of your website. It is a hack of the core Joomla "Who's Online" module which displays the name instead of the username for the logged in users. For those who feel that showing the username of a user may be a bit of a security issue, since this could lead to an attack on the credentials of that user, you can choose to show the name instead of the username.
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JE Stack Exchange

JE Stack Exchange

Free | Question & Answers | jextn.com
3
Score:
0
0 reviews
Licence: GPL V2 - Meaning that you have 100% FREEDOM TO USE IT and can install it into UNLIMITED websites FOREVER! No More License Restrictions! No more IONCUBE! JEStackExchange Component is a Question and Answers, It allows user to post questions and answers. In addition Registered users can reply to the posted questions like forum threads. Easy to use! easy configuration of back-end house!! Features of JEStackExchange:- 1 Admin and Registered User can post questions. 2 Display all questions with owner & time in the Front End. 3 Admin and Registered User can add related tags for own questions. 4 Soring Latest questions,votes,unanswered questions. 5 Details page for each question With answers. 6 Registered users can add reply for the questions. 7 Every Questions have contains related tags 8 Sort the questions based on tags 9 Registered and guest user can view the published questions and answers in the front end. 10 Admin can (Add/Edit/Delete) questions through back end. 12 Registered users can add multiple answers for a single question. Please do not use this reviews to post support requests or bug reports. Please contact us using support menu in our website. SUPPORT 24 X 6
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Facebook Chat Message

Facebook Chat Message

Paid download | Chat | JoomlaKave
3
Score:
0
0 reviews
Facebook Messenger For your Joomla Web Site. It's help your uesr to easily communicate with you. An amazing light module that allows you to display a Facebook Chat Box to your webpage at any module positions. By this module your site visitors can communication you through Facebook Message from your website chat box. Your chat box can be linked to your Facebook Account/ Facebook Page. ✪ CORE FEATURES: ★ Very easy intregration Just put your APP ID and Page username. Example: joomlakave ★ Responsive Fully Responsive and Smart Device Compatible. ★ Customizable Size The box are able able with custom size. You can easily put any module position of your site. ★ Light Weight The plugin is very light weight and thus fast to load without compromising site speed ★ User friendly Get touch with user very easily in facebook messenger. ★ Language Options Facebook support 70+ language. You can display the module (Front end) with your own language. ✪ Changelog Version Date Change 1.0 06/03/2017 * Initial release ✪ FAQ ↪ How to I set it's Position? You can place any module positions at your site or use {loadposition} and {loadmodule} to display in article as shortcode. ↪ How many domain does it support? It's Support unlimited domains. ↪ How can I link My Facebook Page with the chatbox? By using your Facebook page username at the back end of the module. You will also have to create Facebook App and use that App ID. ✪ Live Preview http://joomlakave.com/demo4/facebook-chat-message ✪ Happiness Guaranteed: 30 Days Money Back Refund Policy
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Webemus Cliengo ChatBot

Webemus Cliengo ChatBot

Paid download | Live Support | Webemus
3
Score:
0
0 reviews
With Webemus Cliengo ChatBot plugin you can now provide your customers with a real-time chat experience directly from your Joomla! website. Cliengo is a Chatbot that converts your visitors into leads with an unlimited number of customer, 24 hours a day, 7 days a week processing data and assisting customers. To integrate Chatbot Cliengo to your Jommla! website you have to register at cliengo.com to get an account (there are several options depending on montly leads amount). Install Webemus plugin and configure the plugin parameters with your Clientgo account, as simple as it and it will continue working after Joomla! updates.
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LiveChat

LiveChat

Paid download | Live Support - hosted | LiveChat
3
Score:
0
0 reviews
LiveChat is a premium live chat and help desk software that allows you to talk to your website visitors and help them become your customers. LiveChat can be both - a sales and support tool. The companies using LiveChat boost their sales by identifying the most valuable customers and proactively engaging them with the use of automatic chat invitations. Other LiveChat features include detailed reports and analytics that help you measure your customer service efficiency, and 24/7 support using a built-in ticketing system. Adding LiveChat to Joomla! makes it easy for customers to contact you in real-time, while they are on the site ready to check out! Instead of going back and forth via email, one click is all it takes to offer amazing customer service, solve customer issues and drive more sales. Drive interest and communication with possible customers with LiveChat! Try LiveChat for 30 days, for free.
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The Client Relations Factory

The Client Relations Factory

Free | Live Support | Adele Robots
3
Score:
0
0 reviews
This plug in allows you to provide a new and automatic service attention on your web site that turns visits into customers. A virtual robot can humanize the technology in order to empathize and to build trust with customers. Customize Not only can the knowledge of the character, its appearance be modified depending on what you like. That is possible because this plugin let you have your own Virtual Robot from TCRF fully integrated within Joomla. Get to know what your customers want from you Using TCRF tool you can access to all the conversations between the virtual robot and your visitors. Using this information you can update the knowledge that the virtual robot has. Made by FIONA The FIONA platform for creating virtual robots, is since last December 1st, one of the twenty available on the Federation for Research and Experimentation in the Future Internet (Fed4FIRE). Popular Browsers Support IE - IE8+ Firefox - All versions Chrome - All versions Website: http://www.theclientrelationfactory.com/
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Robax

Robax

Free | Live Support | lightDM
3
Score:
0
0 reviews
Robax - live callback widget software and help desk software for customer service. Live chat allows website visitors to contact you in real-time. Help desk software is used to online visitors find what they need before they leave your site. Try Robax free for 7 days! Sign up for our live chat here: http://robax.oblax.ru Take a tour to see why you need live callback widget software on your website: http://robax.oblax.ru
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JO Facebook Live Chat

JO Facebook Live Chat

Paid download | Live Support | Joomcore
3
Score:
0
0 reviews
JO Facebook Live Chat is a module allow put your Facebook Live Chat box on your website, visitors can chat with you via Facebook Message. It is very simple to use and adaptive to any Joomla 2.5, 3.x website. Features - Worked fine on joomla 2.5 and 3.x. - Easy to install, easy to upgrade, just copy to use. - Friendly and flexible configuration. - HTML/CSS validation. - Clean code. - Cache system. - Easy way to support and keep contact with your customers. - Support your customers via Facebook Live Chat directly on your website. - Customer can contact owner store through Facebook account. - Customer can Save Chat history on Facebook account. - Customer can directly chat on your store as Facebook friends with Facebook account. - Allows customers to directly Like your Facebook Page on your website. - Chat with customer from your Facebook account on your computer, tablet or mobile on anywhere. - Customize text, color header, text color… in module config. - Unlimited Chat History: Facebook will save chat history on your Facebook account and customer’s Facebook, you can review anytime. - Unlimited bandwidth: User Facebook’s server, so you will never worry about your speed or bandwidth. - Multiple Chat at the same time. - Compatible to multiple languages. - Responsive on Tablet, Mobile. - Allow customize welcome screen when customer chat on first time.
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Skype In Article

Skype In Article

Paid download | Online Status | Paul Rough
3
Score:
0
0 reviews
Skype in article is a plugin that allows you put a Skype button anywhere in your Joomla! articles to allow users to call or chat to you via Skype. PLEASE CLICK ON DEMO FOR MORE INFORMATION>>> Skype button anywhere in your Joomla! articles Skype Call and Skype Chat functions Skype in article is a plugin that allows you put a Skype button anywhere in your Joomla! articles to allow users to call or chat to you via Skype. After installation there are very few options in the back-end, simply enter your Skype name and enable the plugin and choose the options you need. The call function allows you to make calls via skype and the chat function lets you use skype type chat service, you can also choose to use both. To add the Skype button to an article simply go into the back-end of your article and type in {jnskypebutton} anywhere in the article, save it when you visit the article on the front end of your site the button should appear. You may type in {jnskypebutton} anywhere you want, I.e you might want to put it near a presales section or where a user might be needing help. Once a user clicks on your Skype button a one-time pop-up box will appear giving them the option to either download Skype or use the Skype they already have to chat with you.
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Toonimo

Free | Live Support | Dan Kotlicki
3
Score:
0
0 reviews
Toonimo lets websites owners create custom-animations that guide site visitors through tricky parts of their websites (shopping carts, form fills, site navigation). Using Toonimo’s platform, marketers create on-site, animations with behavior based triggers and easily measure the impact on their site conversion. So far, Toonimo's clients convert 21% more watch this video
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Social Chat

Social Chat

Free | Chat - hosted | Iacopo Guarneri
3
Score:
0
0 reviews
Social chat is a module for Joomla allows you to manage a chat. The module has no configuration, once installed it is already running. Also it is not essential to set a template position, because social chat will always appear at the bottom right in the monitor, even if scrolleremo the page. It was decided to conceive it as a module, and not as a plugin because then we could simply allow / block the display of chat in certain pages of the site. Social chat is very simple and intuitive for your users, it will appear in a small portion of the screen in a rectangular box where you can see the number of users connected at that time. A side we find the symbol of a gear that will allow us to change our status among those available: online, busy, offline and in addition we have a button that allows us to enter in the "town" where we can see all the conversations with various users. If you click on the main pane social chat we can see in detail what users are connected and their status, by clicking on it we can open a new window where you can chat with them. In real-time the user opens a window into your message. If you have any doubts, questions, improvements or malfunction, do not hesitate to contact me!
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FAQueue

FAQueue

Free | Question & Answers | Bay 6 Studio
3
Score:
0
0 reviews
FAQueue is a Joomla! FAQ manager extension. Easily manage your frequently asked questions and save time with customer support and inquiries. FAQueue allows administrators to easily categorize and manage all FAQs in the system with a friendly admin interface. FAQueue has many powerful features including optional front end submissions and management, multi-lingual support using Joomla's built-in language management tools and associations, the ability to add attachments to FAQs and link to helpful documents or more information. Key Features: Supports categories and nested categories Supports Joomla access control levels Supports Joomla tagging Supports Joomla multi-language Supports Joomla versioning Front end FAQ management (optional) Optional approval and moderation of FAQs submitted via front end forms Admin notifications when FAQs submitted via front end forms Ability to attach multiple documents to FAQs Batch processes for categories, FAQs, and documents to easily manage multiple items at once Ability to set featured FAQs for each category - featured items will show before any other FAQs Multiple layout options for accordion or static view, which can easily be overridden User friendly modularized admin dashboard
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oFeatures Customer Service

oFeatures Customer Service

Paid download | Communication |
3
Score:
0
0 reviews
A set of features such as Live Chat, Feedback, Click to Call, Support Ticket System, Guestbook and Contact Form, all provided for you on a mobile-friendly Customer Service platform. You can contact us at any time to get support, leave feedback, request a feature or functionality: Via Skype: ofeatures.support On our website: www.oFeatures.com What features are available? You have to the option of adding the following features: * Live Chat (also Live support, live help), * Click to Call button (also called click-to-call, click-to-talk, click-to-chat), * Ticket System (also called issue tracking system, ITS, incident ticket system, request management), * Feedback widget, * Contact Form, * Guestbook. With our tools integrated into one platform you will be able to manage your Customer Service easily and efficiently. There are many predefined styles, that you can edit as well, to match your website theme. With this plugin you can login to the Support Panel directly from the Joomla! admin panel. It also lets you publish features on your website in a more convenient way. After installing this plugin, a Support Panel button will be added to the top menu. When you click on it you can log into your oFeatures account and manage requests. Features Multi-language support - You can create translations for many languages.This is helpful when you have customers from all around the world. They are able to use the feature in their native language. For example you may have the Chat feature on your website in English, German , Spanish and many others. Mobile friendly - You and your customer support team are able to assist your customers who use mobile devices such as tablets or smartphones from anywhere in the world. Access rights control - You can decide if users of your account have entry to the whole system like you, or just to the Support Panel, so that they can support your customers. Automatically assigned requests based on availability and language skills - If your customers are from Germany and France for example, but only one of your Support Team members knows how to speak German, you can add this information into the system. Your customers from Germany will be automatically assigned to the German-speaking employee. Time zone support - You and your employees have the option of working from any place in the world and using your local time Set of predefined themes - You can adjust the appearance of all features by choosing a theme from list of ready-to-use themes. Statistics - Thanks to statistics you have power over your Support System. Among others, you can find the load of your Support Team members. This can help you decide on employment in your company Animations - Through animations, user experience can rise significantly. . Canned responses - Canned responses are ready to use messages. They come in handy while writing in Chat for example. You can click on a canned response and send it to your visitor/customer without having to type anything. Examples: Hi! How are you?, Hello, how can I help you?, Thank you for contacting our Customer Support. Have a great day! Sound notifications Requests history - In the support panel, you can look through all past requests from your clients and view the history of the selected request. Branding - You can modify the mailing content and add a company logo for selected features. Style customization - If you want to have a customized feature style, you can change it by using the convenient CSS editor with syntax highlighting and live (instant) preview. Built-in video tutorials - After logging into the system, you will be able to watch video tutorials on how to use oFeatures. This makes usage and the learning process simple and uncomplicated. Live Chat description Adding Live Chat to your website will give you the possibility to chat with your customers in real-time. Even if you are offline, visitors/customers are able to contact you through offline chat contact form. Customers may also send the chat conversation transcript to their e-mail. Once the chat is finished, they can rate the service of the chat as well as leave a message with their opinion of how they liked the chat conversation. How To Use When you are logged into the Support Panel, on the left hand side there is a tab with Chat requests, where all chats are shown. After opening the Support Panel, the chat dialogue box will appear with all active chats. You can talk with your visitors in the dialogue box or assign the chat to another team member. In the first column you can view the chat conversation by clicking the chat icon. Even if the chat is offline, you can reply to the request and see more details. Among many others, details include when the chat started and ended, the customer’s e-mail, feedback satisfaction and comment, whether the chat is offline or not, language and which user is assigned to the chat conversation. In the next column, you can see which support team member was chatting with a visitor. The third column shows when the chat conversation started. There is an option to mark the chat conversation as ended by clicking "Mark as ended". Lastly, you can check the duration of the chat conversation and easily view the history of the request by clicking the "Request History" button. Please visit the oFeatures website to also learn more about other features (Feedback button, Click to Call, Support Ticket System, Guestbook and Contact Form) FAQ What is oFeatures? oFeatures is a customer service system, also called a help desk. It’s a tool thanks to which you can communicate with your customers in many different ways. Features that you can add to your website are: Live Chat (also Live support, live help), Click to Call button (also called click-to-call, click-to-talk, click-to-chat), Ticket System (also called issue tracking system, ITS, incident ticket system, request management), Feedback widget, Contact Form, Guestbook. What features are available? You have to the option of adding the following features: Live Chat - the possibility of chatting in real time with you website visitors. Click to Call - after adding click to call to your website, your visitors will be able to ask you to contact them by phone. Ticket System - a new level of communication- after a customer creates a support ticket and you send them a message, the ticket will be updated and your client will receive a notification. It is the same when a customer sends a new message - you will receive a notification that the ticket has been updated and you will be able to reply. Contact Form - a traditional yet still popular form of internet communication in a new, modern and convenient way. If up until now requests from customers were sent directly to your mail box, that might have been burdensome. Thanks to oFeatures requests from customers will be directed to a convenient customer support panel, from where you will be able to reply to them. Guestbook - an ideal solution for people who would like to find out the opinion of their customers and simultaneously and immediately share that opinion with other visitors of their website. "A happy customer tells one friend, an unhappy customer tells everybody" - thanks to guestbook you can make that "one friend" be every person that visits your website and finds out about the high quality of your services or products. Feedback - feedback is a necessary element of every company that has a connection with their customers and strives to make their customer satisfaction to be as high as possible. Thanks to this feature you will be able to monitor customer satisfaction as well as analyze how it has changed under the influence of changes made by you in your products, services or in website content. Why would I choose oFeatures? - how is it different from other customer service systems? What distinguishes oFeatures from other customer service systems is that it combines many forms of communication and ensures the possibility of managing its many aspects. With oFeatures you have the possibility to not only send and receive messages from customers in many ways, but also to collect and analyze their satisfaction. Are statistics available in oFeatures? Yes. In the "Statistics" panel you can access to the main panel (dashboard) where you can conveniently check the amount of requests and the current workload of your employees. Thanks to the the graph showing the load of employees, the hiring process becomes easier. Other tabs in "Statistics" are statistics connected with features. For example: for Live Chat and Feedback you can see how customer satisfaction changed in time or an average satisfaction from a certain time period. If you would like to see how a given support team member was rated by customers, all you need to do is choose them from a list. For the Support Ticket System in statistics you can see a summary of resolved tickets, new ones, and unresolved. You can also see how the amount of tickets has changed over time. For Ticket System also you can analyze applications from customers with the division of the assigned support team members. For the Contact Form, similar as in the Ticket System, you can check how the amount of requests has changed over time. When you go to the Click to Call section in "Statistics", you will see how many people asked you to call them, as well as the summarized request statuses. Can I give my employees access to the system so that they can serve customers? Yes you have an option of adding an unlimited amount of Support Team Members. You can decide if a given employee/support team member will have access rights like you do, or just access to the support panel, where they will be able to answer to customer requests. I have a multilingual website. Does oFeatures support many languages? Yes. You can add an unlimited amount of supported languages. This affects widgets that appear on your website as well as other aspects connected with customer service, such as mail correspondence. oFeatures ensures automatically assigned requests to support team members based on their language abilities. For example if you have 3 employees but only one of them knows French, then you can easily make requests from french-speaking customers automatically assign to that employee. I often travel and change time zones and my employees are located in different parts of the world. Are my employees and I going to be able to change time zones and view requests in our local times? Yes, you can change the time zone to your current one at any time thanks to which you will avoid the need to calculate from one time zone to another. Please visit our website to learn more about oFeatures.
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TekPal

TekPal

Paid download | Live Support - hosted | Emma
3
Score:
0
0 reviews
TeKPal - Sure thing!! Happy Customers Useful tool for support team. Use your existing email address (or) Create new one on TekPal and have the TekPal handle it for you (This feature is really helpful when you are restricted on the number of mailbox allowed on the shared server). Is it safe? Yes, it is. We send and receive emails using your own mail servers, so you can be sure emails are not captured anywhere else When you create a mailbox in TekPal, you have the option to either use One view for all customer queries and support. You can be sure, not a single question is unanswered from customer in a timely manner. Best thing, Customer won’t know, how it is done fast, easy & customised to the need of the customer. Features: Unlimited mailboxes - Manage email for multiple products, sites or departments all in one place Saved replies - AKA canned responses, insert these in two clicks to answer common questions Mailbox permissions - Mailboxes can be restricted to specific Users Assigning - Quickly delegate a conversation to another User when you need help Spam filtering - Incoming emails are run through a spam filter User-specific reporting - See key metrics and activity for a specific User on a single page
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alwaysupport

alwaysupport

Free | Question & Answers | Andrey
3
Score:
0
0 reviews
AlwaySupport provides instant and contextually relevant answers based on a self-learning and ever growing Q&A knowledge-base. It uses your site visitors to provide reliable and instant answers to questions asked by other visitors. That, in addition to your site’s FAQ, allows AlwaySupport to provide an answer to any question in a cost-effective way. The result is a significant reduction in support costs versus other online solutions, an increase in conversions such as sales or registrations, improved and speedy customer support, and a rise in visitor engagement and loyalty.
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Bitrix24

Bitrix24

Free | Live Support | bitrix24
3
Score:
0
0 reviews
This free Bitrix24 widget lets you insert live chat, call back request and various web forms into your website. All information from chat and forms is automatically imported into free Bitrix24 CRM. The widget supports up to 12 agents absolutely free, is easily customizable, and works on mobile, web and desktop apps. How to connect Bitrix24? After you install the plugin, all links to Bitrix24 forms will be displayed on Wordpress sites as embedded forms. You can also use this plugin to install live chat and call back widgets on your Wordpress site as well. In addition to that, this plugin can send orders from Wordpress based online stores into Bitrix24 CRM. Please follow these instructions to access these features: Log into your Bitrix24 account and enable website widget. Get the widget code for Wordpress and insert it into appropriate plugin field (instructions area available at https://helpdesk.bitrix24.com/open/4112659/) If you use popular any Wordpress ecommerce engine to run your online store, this plugin can automatically send online orders to your CRM. Simply go to plugin settings and do the following: Enable CRM connector. Insert connector URL. You can get the URL inside Bitrix24 CRM. Select default currently for your online store. Otherwise the currency will be determined automatically.
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