LiveChat serves as an instant communication tool that allows you to live chat with your customers. In addition to live chat support, it lets you monitor visitor behavior and send proactive chats to provide personalized customer service.
With live chat for Joomla by LiveChat, you can engage customers while they are on your website, see live interactions with your pages and move your customers through the purchase process. It also makes customer service more efficient by letting you hold multiple live chat sessions at the same time, send canned responses to frequently asked questions, search through chat transcript and send files to customers through the live chat window.
In addition to live chat support, LiveChat gives you the ability to respond to offline messages as they are saved within the LiveChat dashboard as tickets. You can also use tickets for managing and tracking customer cases that couldn't be resolved in a single live chat session.
The easiest way to add live chat to Joomla is to install our live chat module. This will automatically embed the live chat code on all your webpages, without any copy paste needed. Once installed, you’ll need to download our desktop app for Windows or Mac OS. No additional software is necessary if you are planning to use the web-based app - works on all up-to-date browsers. With our apps for iOS and Android you can respond to customers and keep conversations going from anywhere.
You need a LiveChat account to work with the module -- you can create one during the process of plugin installation. There’s a 30-day trial available so you can test out all of the features for free.
FREQUENTLY ASKED QUESTIONS
Q: Do you offer a free trial?
A: We do -- you can try out all of the features of our live chat extension - with no restrictions - for 30 days, for free.
Q: Do you provide live chat support?
A: YES! You can live chat with us anytime -- we are available 24/7/365!
Q: Do I need to install any additional software to use LiveChat?
A: Just this live chat extension -- LiveChat works as SaaS and doesn't require any extra service to work.
Q: Can I modify the look of the live chat widget?
A: For sure! Some of the things you can do with the live chat window include: choosing the live chat widget theme, uploading your company changing default greeting message, and much more.
Q: What can I customize in the live chat dashboard?
A: You can change a range of features, like the live chat theme, live chat language, live chat surveys, live chat canned responses, live chat routing, live chat invitations and some other advanced live chat settings.
Q: Does your live chat software support other languages?
A: LiveChat has been translated into 43 languages, including English, French, Spanish, Portuguese (...).
Q: How can I get notified of an incoming live chat?
A: Whenever there is a visitor willing to live chat, you will get a sound and visual notification.
Q: Can I stay connected to my customers while on the go?
A: With our mobile live chat apps for iPhone, iPad and Android you can chat everywhere: in a car, at home or while shopping.