Introduction

Communication, Contacts & Feedback, Chat, Chat - hosted, Live Support - hosted

The Formilla.com Live Chat extension installs live chat with real-time visitor monitoring to your Joomla website in just a few minutes. Allow your visitors to chat with you live if they have any questions or need support!

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Use our free standard package forever or upgrade to Premium services when you're ready for more!


Formilla.com Live Chat Features:

Installs Instantly: You can use the out-of-the-box Formilla Live Chat web interface to begin live chat immediately. The live chat button will appear on your Joomla website upon installation/activation of this extension.

Real-time Visitor Monitoring: Formilla Live Chat real-time visitor monitoring/tracking allows you to see the number of active visitors on your website, and initiate live chats with them. View each visitor's page URL, referring site, new user vs. returning, and more. Formilla Live Chat visitor monitoring comes with any of our Premium account packages.

Chat via iPhone/iPad and Android Devices: Chat via your mobile device by using our iPhone/iPad or Android apps! Install our app and simply login to your Formilla account to stay in touch with customers from anywhere! Formilla Live Chat mobile apps come with any of our Premium account packages.

Language Support (International): Our Language support option allows you to customize the text of the live chat buttons, chat forms, and offline email forms. Our Premium packages allow you to customize your live chat widget in any language, including Spanish, French, Indonesian, Portuguese, Russian, Hindi, Polish, Japanese, Korean, Italian, and much more!

Pro-active Chat: Enable pro-active chat to trigger live chat automatically with a visitor after a defined number of seconds.

Attention Grabbers: Formilla.com Live Chat offers the Use of an Attention Grabber to get the attention of your visitors! Upload a custom image with your picture or any other message you'd like to communicate. Get creative and use it for marketing promotions too!

Custom Banners, Colors, and Themes: Formilla.com Live Chat software Premium packages allow you to customize your chat widgets to match your site's look and feel. Change the color of the chat button/widget, chat message and font color, backgrounds, etc. Upload your own online and offline live chat images to use in your header, footer, etc. to encourage customers to live chat!

Desktop Notifications: Make sure you don't miss any chats by enabling Desktop Notifications to see an alert box displayed every time you receive a chat. This feature currently works with Chrome, Firefox, and Safari.

User/Agent is Typing a Message...: Now you don't need to wonder if the person you're chatting with is even on the other end! Formilla.com Live Chat keeps visitors and agents informed if the User or Agent is typing a message. This improves usability and makes conversations more enjoyable.

Offline Email Form: Formilla.com Live Chat software automatically displays as an 'Email us' button on your site when you're offline. You can manage offline messages through the Formilla.com Customer Inbox or on the go by using your preferred email client. The Customer Inbox comes with your live chat software account as a Help Desk solution for managing customer email, customer feedback, prioritization, and ticket management.

Help Desk: The Customer Inbox help desk allows you to search your live chat history or offline emails by customer email address, priority, status (new, read, pending, complete), flagged vs. unflagged, and also assign an item to another user of your Formilla.com Live Chat account.

Chat History: Access your live chat history and offline emails as well via the Formilla.com Live Chat Customer Inbox help desk solution.

Export Email Data: Formilla.com Live Chat software allows you to export your customers' email addresses from the Customer Inbox help desk to construct email marketing campaigns via your preferred tool.

Get started immediately with our free live chat package that comes with 15 days of premium services as well.


I like it


Posted on 06 May 2018
Functionality

The software tells you when customers arrive on your site with a "ding". Would love to be able to change this sound if possible?

Ease of use

Easy to install, does what most chat software does. Enjoy watching what's going on with people on my site

Support

not needed

Documentation

useful

Value for money

affordable using premium for the year

I used this to: the mobile app notifications

my remarks


Posted on 19 May 2017
Functionality

good

Ease of use

very user friendly

Support

take long to reply

Documentation

very easy to understand

Value for money

pays off


Super chat plugin


Posted on 28 November 2016
Functionality

de functionaliteiten zijn perfect!

Ease of use

Gemakkelijk en duidelijke dashboard

Support

Ze reageren heel snel en helpen je meteen!

Documentation

Documentatie is helder en begrijpelijk

Value for money

Het bedrag is aan de hoge kant, maar het is het wel waard!

I used this to: My webshop with solar panels







Fantastic App


Posted on 07 January 2016
Functionality

Formilla is excellent. I can see when anyone is on our site and engage with them to increase business.

Ease of use

Very simple to use and setup.

Support

Fast response to support questions...although I never needed any help.

Documentation

Very clear.

Value for money

Excellent value. Used on a very limited basis it pays for itself.

I used this to: Engaging with customers on our website at www.winoshirtclub.com

Formilla Chat Module


Posted on 12 September 2015
Functionality

Works well, easy to set up and customise

Ease of use

very

Documentation

very good with Youtube video instructions

Value for money

Good

I used this to: A non-profit family history website

Great Kit


Posted on 25 July 2015
Functionality

works as it says on the tin

Ease of use

very easy to use and setup increased income as soon as installed

Support

support is top notch

Documentation

easy to install and setup

Value for money

more than pays for itself

I used this to: I use this for customer interaction on our site and cant say a bad word. Support is 10/10 app is 10/10 would recommend to anyone first time and already have
Formilla Edge

Formilla Edge

Paid download | Popups & iFrames | Formilla.com
3
Score:
0
0 reviews
Formilla Edge is a powerful email and in-app messaging platform to help you target customers with the right message at the right time using automation. Brought to you by the same team that built the popular, and highly rated, Formilla Live Chat module. Use both products for a full messaging suite that includes email, in-app, and live chat messaging. This plugin installs the Formilla script to your Joomla website. You'll be required to sign up for a Formilla account and your free 15-day Premium trial begins. We offer a free account where you can store and manage contacts at no cost, and you can also create email collection widgets to boost your email subscribers, and Facebook or Twitter widgets to boost your social following. Sending emails and displaying in-app smart messages are available with our Premium plan only: http://www.formilla.com/pricing.aspx#pricing-trial Upgrade to Premium and enjoy the following features: Formilla Edge Premium Features Send Unlimited Emails to your Contacts: Keep customers coming back to your website with Formilla Edge email messaging. Use the "Personal" template so it looks like you're contacting your customer directly, and not via a mass email marketing campaign. Use the "Professional" template when sending a company announcement, blog update, or similar, which includes your company logo, social links, and company address. Send Emails from your Email Domain: Send emails to customers using your business domain (example: firstname@company.com) without any mention of Formilla. Display unlimited In-App Messages: Display in-app messages to your Formilla contacts using multiple different display types on your website (popups, corner widgets, website bars). Announce a limited time offer or sale, offer a coupon code, direct users to your latest blog, communicate breaking news or a maintenance outage, or market virtually anything to your visitors. Automatic Audience Messages: Setup an email message or in-app message once, and we'll automatically send it as soon as contacts perform a specific action on your website, or meet a given condition. Targeted Messaging: Track customers' behavior in Formilla with custom attributes & events, and use the data to send well-timed in-app or email messages to your customers (e.g. when users sign-up, based on purchase activity, # of website visits, etc.). Lightbox Popup (Modal): Use lightbox popups in the center of your website to really get your website customers' attention! They're also mobile-ready, so they look great on smartphones or tablets. Top or Bottom Website Bars: Top or bottom website bars are a great alternative to lightbox modals and allow you to display a message across the top or bottom of your website. Sliding Corner Popup: The sliding corner popup is more subtle as it quietly slides in to display in the bottom-left or bottom-right corner of your website. Timing and Scroll-based Triggers: Display an in-app message after a defined number of seconds (e.g. after 15 seconds), or to automatically popup if the visitor scrolls on your website. Also control how often to display the in-app message to a visitor by selecting Always, One Time, Daily, Monthly, etc. Real-time Visitor Monitoring: View the most active visitors on your site and see how they interact with your in-app messages or widgets in real-time. You'll also see each visitors' page URL, where the traffic came from (referring website), the user's country/location, whether they're new or returning, and more. Contacts Management: Store your contacts in Formilla, and segment them automatically into separate groups to target them effectively. You can also tag high-value prospects for follow-up, as VIP customers, or really anything else. Use our super fast search and filtering options to find your contacts quickly. Email Collection Widgets: Continually grow your email list with our email collection popups. Facebook and Twitter Social Media Widgets: Increase your Facebook Likes and Twitter Followers using our social media widgets. Robust APIs: Push your data to Formilla to track advanced customer behavior with our Javascript and REST APIs. Track last order date, member signup date, total amount spent, or anything else.
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Formilla Live Chat

Version:
1.0.0
Developer:
Formilla.com
Last updated:
Mar 27 2018
Date added:
Nov 18 2014
License:
GPLv2 or later
Type:
Paid download
Includes:
Compatibility:
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Uses Joomla! Update System

  • Overall

  • Functionality

  • Ease of use

  • Documentation

  • Support

  • Value for money