Introduction

Communication, Contacts & Feedback, Chat, Chat - hosted, Live Support - hosted

The Formilla.com Live Chat extension installs live chat with real-time visitor monitoring to your Joomla website in just a few minutes. Allow your visitors to chat with you live if they have any questions or need support!

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Use our free standard package forever or upgrade to Premium services when you're ready for more!


Formilla.com Live Chat Features:

Installs Instantly: You can use the out-of-the-box Formilla Live Chat web interface to begin live chat immediately. The live chat button will appear on your Joomla website upon installation/activation of this extension.

Real-time Visitor Monitoring: Formilla Live Chat real-time visitor monitoring/tracking allows you to see the number of active visitors on your website, and initiate live chats with them. View each visitor's page URL, referring site, new user vs. returning, and more. Formilla Live Chat visitor monitoring comes with any of our Premium account packages.

Chat via iPhone/iPad and Android Devices: Chat via your mobile device by using our iPhone/iPad or Android apps! Install our app and simply login to your Formilla account to stay in touch with customers from anywhere! Formilla Live Chat mobile apps come with any of our Premium account packages.

Language Support (International): Our Language support option allows you to customize the text of the live chat buttons, chat forms, and offline email forms. Our Premium packages allow you to customize your live chat widget in any language, including Spanish, French, Indonesian, Portuguese, Russian, Hindi, Polish, Japanese, Korean, Italian, and much more!

Pro-active Chat: Enable pro-active chat to trigger live chat automatically with a visitor after a defined number of seconds.

Attention Grabbers: Formilla.com Live Chat offers the Use of an Attention Grabber to get the attention of your visitors! Upload a custom image with your picture or any other message you'd like to communicate. Get creative and use it for marketing promotions too!

Custom Banners, Colors, and Themes: Formilla.com Live Chat software Premium packages allow you to customize your chat widgets to match your site's look and feel. Change the color of the chat button/widget, chat message and font color, backgrounds, etc. Upload your own online and offline live chat images to use in your header, footer, etc. to encourage customers to live chat!

Desktop Notifications: Make sure you don't miss any chats by enabling Desktop Notifications to see an alert box displayed every time you receive a chat. This feature currently works with Chrome, Firefox, and Safari.

User/Agent is Typing a Message...: Now you don't need to wonder if the person you're chatting with is even on the other end! Formilla.com Live Chat keeps visitors and agents informed if the User or Agent is typing a message. This improves usability and makes conversations more enjoyable.

Offline Email Form: Formilla.com Live Chat software automatically displays as an 'Email us' button on your site when you're offline. You can manage offline messages through the Formilla.com Customer Inbox or on the go by using your preferred email client. The Customer Inbox comes with your live chat software account as a Help Desk solution for managing customer email, customer feedback, prioritization, and ticket management.

Help Desk: The Customer Inbox help desk allows you to search your live chat history or offline emails by customer email address, priority, status (new, read, pending, complete), flagged vs. unflagged, and also assign an item to another user of your Formilla.com Live Chat account.

Chat History: Access your live chat history and offline emails as well via the Formilla.com Live Chat Customer Inbox help desk solution.

Export Email Data: Formilla.com Live Chat software allows you to export your customers' email addresses from the Customer Inbox help desk to construct email marketing campaigns via your preferred tool.

Get started immediately with our free live chat package that comes with 15 days of premium services as well.

100

I like it


Posted on 06 May 2018
100
Functionality

The software tells you when customers arrive on your site with a "ding". Would love to be able to change this sound if possible?

100
Ease of use

Easy to install, does what most chat software does. Enjoy watching what's going on with people on my site

100
Support

not needed

100
Documentation

useful

100
Value for money

affordable using premium for the year

I used this to: the mobile app notifications
46

my remarks


Posted on 19 May 2017
48
Functionality

good

60
Ease of use

very user friendly

20
Support

take long to reply

52
Documentation

very easy to understand

51
Value for money

pays off

95

Super chat plugin


Posted on 28 November 2016
100
Functionality

de functionaliteiten zijn perfect!

100
Ease of use

Gemakkelijk en duidelijke dashboard

100
Support

Ze reageren heel snel en helpen je meteen!

100
Documentation

Documentatie is helder en begrijpelijk

74
Value for money

Het bedrag is aan de hoge kant, maar het is het wel waard!

I used this to: My webshop with solar panels






100

Fantastic App


Posted on 07 January 2016
100
Functionality

Formilla is excellent. I can see when anyone is on our site and engage with them to increase business.

100
Ease of use

Very simple to use and setup.

100
Support

Fast response to support questions...although I never needed any help.

100
Value for money

Excellent value. Used on a very limited basis it pays for itself.

I used this to: Engaging with customers on our website at www.winoshirtclub.com
100

Formilla Chat Module


Posted on 12 September 2015
100
Functionality

Works well, easy to set up and customise

100
Ease of use

very

100
Documentation

very good with Youtube video instructions

100
Value for money

Good

I used this to: A non-profit family history website
100

Great Kit


Posted on 25 July 2015
100
Functionality

works as it says on the tin

100
Ease of use

very easy to use and setup increased income as soon as installed

100
Support

support is top notch

100
Documentation

easy to install and setup

100
Value for money

more than pays for itself

I used this to: I use this for customer interaction on our site and cant say a bad word. Support is 10/10 app is 10/10 would recommend to anyone first time and already have
Formilla Edge Formilla Edge
Paid download

Formilla Edge

By Formilla.com
Popups & iFrames
Formilla Edge is a powerful email and in-app messaging platform to help you target customers with the right message at the right time using automation. Brought to you by the same team that built the popular, and highly rated, Formilla Live Chat module. Use both products for a full messaging suite that includes email, in-app, and live chat messaging. This plugin installs the Formilla script to...

Formilla Live Chat

Version:
1.0.0
Developer:
Formilla.com
Last updated:
Mar 27 2018
Date added:
Nov 18 2014
License:
GPLv2 or later
Type:
Paid download
Includes:
m
Compatibility:
3
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Uses Joomla! Update System

Score:


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