Introduction

Communication, Contacts & Feedback, Chat, Live Support, Chat - hosted

The Formilla.com Live Chat extension installs live chat with real-time visitor monitoring to your Joomla website in just a few minutes. Allow your visitors to chat with you live if they have any questions or need support!


Use our free standard package or upgrade to our Premium plans when you're ready for more!


Formilla.com Live Chat Features:

Installs Instantly: You can use the out-of-the-box Formilla Live Chat web interface to begin live chat immediately. The live chat button will appear on your Joomla website upon installation/activation of this extension.

Real-time Visitor Monitoring: Formilla Live Chat real-time visitor monitoring/tracking allows you to see the number of active visitors on your website, and initiate live chats with them. View each visitor's page URL, referring site, new user vs. returning, and more. Formilla Live Chat visitor monitoring comes with any of our Premium account packages.

Chat via iPhone/iPad and Android Devices: Chat via your mobile device by using our iPhone/iPad or Android apps! Install our app and simply login to your Formilla account to stay in touch with customers from anywhere! Formilla Live Chat mobile apps come with any of our Premium account packages.

Pro-active Chat: Enable pro-active chat to trigger live chat automatically with a visitor after a defined number of seconds.

A.I. Chat Bots: Formilla Chat bots allow customers to dramatically reduce support time by setting up a Helper Bot that automatically responds to common visitor questions at any time — day or night — using the power of Artificial Intelligence (Professional and Growth packages).

Marketing Automation (Email Messaging): Keep customers coming back to your website with Formilla automatic email messaging. Use the “Personal” template so it looks like you’re contacting your customer directly, and not via a mass email marketing campaign. Use the “Professional” template when sending a company announcement, blog update, or similar, which includes your company logo, social links, and company address. Marketing automation features come with our Premium packages.

Marketing Automation (In-App Messaging): Display In-App/website popup messages to your Formilla contacts using multiple different display types on your website (popups, corner widgets, website bars). Announce a limited time offer or sale, offer a coupon code, direct users to your latest blog, communicate breaking news or a maintenance outage, or market virtually anything to your visitors. Marketing automation features come with our Premium packages.

Smart Messages: Target visitors like never before! With Smart Messages, you can automatically display custom messages to your website visitors in many different scenarios (Premium packages).

Language Support (International): Our Language support option allows you to customize the text of the live chat buttons, chat forms, and offline email forms. Our Premium packages allow you to customize your live chat widget in any language, including Spanish, French, Indonesian, Portuguese, Russian, Hindi, Polish, Japanese, Korean, Italian, and much more!

Custom Banners, Colors, and Themes: Formilla Live Chat software Premium packages allow you to customize your chat widgets to match your site. Change the color of the chat button/widget, chat message and font color, backgrounds, etc. Upload your own online and offline live chat images to use in your header, footer, etc. to encourage customers to live chat!

Canned (Saved) Replies: Use simple keyboard shortcuts to access saved replies and quickly respond to commonly asked questions via live chat (Premium option).

File Sharing: Allow site visitors and agents to securely share files during a chat. File sharing helps you resolve customer issues more quickly. You also have the power to disable file sharing for visitors, agents, or both (Premium option).

Desktop Notifications: Make sure you don't miss any chats by enabling Desktop Notifications to see an alert box displayed every time you receive a chat. This feature currently works with Chrome, Firefox, and Safari.

I like it



Posted on 06 May 2018
Functionality
The software tells you when customers arrive on your site with a "ding". Would love to be able to change this sound if possible?
Ease of use
Easy to install, does what most chat software does. Enjoy watching what's going on with people on my site
Support
not needed
Documentation
useful
Value for money
affordable using premium for the year
I used this to: the mobile app notifications

my remarks



Posted on 19 May 2017
Functionality
good
Ease of use
very user friendly
Support
take long to reply
Documentation
very easy to understand
Value for money
pays off

Super chat plugin



Posted on 28 November 2016
Functionality
de functionaliteiten zijn perfect!
Ease of use
Gemakkelijk en duidelijke dashboard
Support
Ze reageren heel snel en helpen je meteen!
Documentation
Documentatie is helder en begrijpelijk
Value for money
Het bedrag is aan de hoge kant, maar het is het wel waard!
I used this to: My webshop with solar panels






Fantastic App



Posted on 07 January 2016
Functionality
Formilla is excellent. I can see when anyone is on our site and engage with them to increase business.
Ease of use
Very simple to use and setup.
Support
Fast response to support questions...although I never needed any help.
Value for money
Excellent value. Used on a very limited basis it pays for itself.
I used this to: Engaging with customers on our website at www.winoshirtclub.com

Formilla Chat Module



Posted on 12 September 2015
Functionality
Works well, easy to set up and customise
Ease of use
very
Documentation
very good with Youtube video instructions
Value for money
Good
I used this to: A non-profit family history website

Great Kit



Posted on 25 July 2015
Functionality
works as it says on the tin
Ease of use
very easy to use and setup increased income as soon as installed
Support
support is top notch
Documentation
easy to install and setup
Value for money
more than pays for itself
I used this to: I use this for customer interaction on our site and cant say a bad word. Support is 10/10 app is 10/10 would recommend to anyone first time and already have
Formilla Edge
Paid download

Formilla Edge

By Formilla.com
Popups & iFrames
Formilla Edge is a powerful email, live chat, and in-app messaging platform to help you target customers with the right message at the right time using automation. This extension installs the Formilla script to your Joomla website, including the live chat widget component. You’ll be required to sign up for a Formilla account and your free 15-day Premium trial begins. We offer a free account whe...

Formilla Live Chat

Version:
1.0.0
Developer:
Formilla.com
Last updated:
Nov 17 2019
Date added:
Nov 18 2014
License:
GPLv2 or later
Type:
Paid download
Includes:
m
Compatibility:
J3
Download

Uses Joomla! Update System

Score:


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