Help Desk

Issue Tracker is a support system component, of a type commonly also known as 'Helpdesk' or 'Customer Support Software'. This tool assists webmasters, developers and support staff to organise incoming queries or issues in an efficient manner, helping to provide a swift and efficient response.

Built upon Joomla! it is simple to use, fast, secure and user friendly.

A configurable option enables users of the service offered by the web site will be able anytime to create a new issue ticket so that they can report a complaint, request, suggestion, etc.
The service may be restricted to registered users only or made available to unregistered users as well. This issue ticket will be attended and replied by the web supporters (operators or administrators).
An issue ticket behaves much like a forum thread of messages, except for the fact that every issue ticket can be made private and only visible to the
user/customer who created it and the operators and authorized staff of the web.


  • Issue Tracker can, if enabled, send e-mail updates to the raiser when updates are made to the issue by support. Uses site defined html email templates.
  • It has the ability to support language translations (English supplied).
  • Supplied demo data can be installed/removed to enable site testing.
  • Login and authorization integrated with Joomla! users table.
  • Non-registered users can open support issues (configuration option) which are managed from the administrator interface or the front end of the site.
  • Ability (if configured) for registered users to later add additional information to their issues.
  • Recognises non-registered users detail for guest raised issues.
  • Integrated with Joomla mail function for communications with support representatives and users.
  • Can assign default support representative to projects issues.
  • Flexible security structured with different permission levels for both customers and support staff. ACL implemented.
  • Full checkin/checkout record locking for additional security.
  • Ability to switch on/off displayable form fields.
  • Ability to raise/update issues from emails.
  • Advanced audit features.
  • Custom Fields.

Simple but powerful.

Has some great funcionality, like options to customise email messages, open ticket by email, etc.
Ease of use
Some things maybe can be more easy to explain/understand, like the process of register users by email
The support dont do corrections in the software since 2011, even if you send them suggestion codes to solve the problem
The documentation explan much things, but can be more clear with pratical example codes
I used this to: Manage issues and improvement suggestions propouses
This is very functional and user friendly. Has great features and custom fields.
Ease of use
Very easy to use. I had 99.9% of it without asking any questions.
It takes some time to register to the site but once you do support is excellent. They are very professional and willing to really help.
Its all documented but I haven't really needed it. Most of the time I find my answers on their support forum.
I used this to: I use it as a ticketing system for my employees.
Virtually have all the function needed to run a help desk.
Using template overriding feature, it is very easy to customize.
Ease of use
In Starting we may have some issues, But every extension has its learning curve but when you are adapt to it, it is a master piece.
Yes Faq section and supoort forum has many answer for our question
I used this to: i use this on my website to run a help desk
Out of the box Issue Tracker has everything you need to implement a full-service help desk extension that can be easily custom.
Ease of use
This is a highly intuitive product that also has detailed and thorough documentation that is kept up to date with the latest updates.
Response to my questions and issues was almost immediate and resolution was within a day for most with. Geoff is absolutely fantastic!
There is a detailed 152 page PDF covering everything you need to know about how to install, configure, and use Issue Tracker.
I used this to: I've customized Issue Tracker to manage an RMA "Return Materials Authorization" process, and a Condominium "Outside Request Process" where residents submit requests that are reviewed and voted on by 5 board members before approval. IT provides a full audit trail of this process.

Good job!

Posted on 08 April 2014
Really good piece of software. With some CSS overrides done it works and looks great for us!


Posted on 28 September 2013
This is a true example how an extension should be written. As an experienced Joomla user, it took me less than 5 hours to set up a fully functional issue reporting system, and that is including the cyrilic translation I did myself! Every backend option is exactly where it's supposed to be, everything is really clear. I even needed to rewrite a part of the code to suit my particular needs, and even that took a minute to locate and change.

Kudos to the developer! It's people like you that have made such rapid expansion of the Web service possible.

Very good extension

Posted on 11 September 2013
Very good extension, actively improving it.

Very clean and commented code.

Enought menu item and module options.

Keep the good work!
Unfortunately I ran into a few problems when I first installed this extension, which were in the main down to my server environment and incorrect configuration on my part. Geoff in support has been fantastic and very responsive. There is a lot of developers on this site that could learn a lot from him. If I install an extension and I run into problems and am unable to resolve them my first point of call is the developer and if they ignore me then its generally uninstall which is a shame. However here I am confident that if I do have an problems or suggestions they will be listened to and acted upon promptly. This extension is just what I was looking for and has loads of features to make it invaluable, topped with brilliant customer service I cannot recommend it enough 10/10.
Wow! this little gem keeps improving with age. Now at 1.2.0 they have added cool new features and most importantly Issue Tracker just "works" as is. Well done.
Issue tracker was just what I was looking for. Up and running in minutes, just configurable enough. Perfect for my one-woman shop, many customers and lots of small support tasks to perform. I've created a language pack for Dutch, which was also easy and perfectly well documented on the website.

I think with a few minor enhancements this tool could be even greater, but, as said, it's quite perfect already! Thanks guys for sharing this!
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Issue Tracker

G S Chapman
Last updated:
Feb 23 2017
7 years ago
Date added:
Nov 19 2014
GPLv2 or later
Free download
c m p

Uses Joomla! Update System


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