Help Desk

Issue Tracker is a support system component, of a type commonly also known as 'Helpdesk' or 'Customer Support Software'. This tool assists webmasters, developers and support staff to organise incoming queries or issues in an efficient manner, helping to provide a swift and efficient response.

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Built upon Joomla! it is simple to use, fast, secure and user friendly.

A configurable option enables users of the service offered by the web site will be able anytime to create a new issue ticket so that they can report a complaint, request, suggestion, etc.
The service may be restricted to registered users only or made available to unregistered users as well. This issue ticket will be attended and replied by the web supporters (operators or administrators).
An issue ticket behaves much like a forum thread of messages, except for the fact that every issue ticket can be made private and only visible to the
user/customer who created it and the operators and authorized staff of the web.


  • Issue Tracker can, if enabled, send e-mail updates to the raiser when updates are made to the issue by support. Uses site defined html email templates.
  • It has the ability to support language translations (English supplied).
  • Supplied demo data can be installed/removed to enable site testing.
  • Login and authorization integrated with Joomla! users table.
  • Non-registered users can open support issues (configuration option) which are managed from the administrator interface or the front end of the site.
  • Ability (if configured) for registered users to later add additional information to their issues.
  • Recognises non-registered users detail for guest raised issues.
  • Integrated with Joomla mail function for communications with support representatives and users.
  • Can assign default support representative to projects issues.
  • Flexible security structured with different permission levels for both customers and support staff. ACL implemented.
  • Full checkin/checkout record locking for additional security.
  • Ability to switch on/off displayable form fields.
  • Ability to raise/update issues from emails.
  • Advanced audit features.
  • Custom Fields.

Simple but powerful.


This is very functional and user friendly. Has great features and custom fields.

Ease of use

Very easy to use. I had 99.9% of it without asking any questions.


It takes some time to register to the site but once you do support is excellent. They are very professional and willing to really help.


Its all documented but I haven't really needed it. Most of the time I find my answers on their support forum.

I used this to: I use it as a ticketing system for my employees.


Virtually have all the function needed to run a help desk.
Using template overriding feature, it is very easy to customize.

Ease of use

In Starting we may have some issues, But every extension has its learning curve but when you are adapt to it, it is a master piece.


Yes Faq section and supoort forum has many answer for our question

I used this to: i use this on my website to run a help desk


Out of the box Issue Tracker has everything you need to implement a full-service help desk extension that can be easily custom.

Ease of use

This is a highly intuitive product that also has detailed and thorough documentation that is kept up to date with the latest updates.


Response to my questions and issues was almost immediate and resolution was within a day for most with. Geoff is absolutely fantastic!


There is a detailed 152 page PDF covering everything you need to know about how to install, configure, and use Issue Tracker.

I used this to: I've customized Issue Tracker to manage an RMA "Return Materials Authorization" process, and a Condominium "Outside Request Process" where residents submit requests that are reviewed and voted on by 5 board members before approval. IT provides a full audit trail of this process.

Great extension

Posted on 21 August 2014

I like and recommend this extension very much. The support is extremely efficient. Thank you very much.

Good job!

Posted on 08 April 2014

Really good piece of software. With some CSS overrides done it works and looks great for us!


Posted on 28 September 2013

This is a true example how an extension should be written. As an experienced Joomla user, it took me less than 5 hours to set up a fully functional issue reporting system, and that is including the cyrilic translation I did myself! Every backend option is exactly where it's supposed to be, everything is really clear. I even needed to rewrite a part of the code to suit my particular needs, and even that took a minute to locate and change.

Kudos to the developer! It's people like you that have made such rapid expansion of the Web service possible.

Very good extension

Posted on 11 September 2013

Very good extension, actively improving it.

Very clean and commented code.

Enought menu item and module options.

Keep the good work!

Unfortunately I ran into a few problems when I first installed this extension, which were in the main down to my server environment and incorrect configuration on my part. Geoff in support has been fantastic and very responsive. There is a lot of developers on this site that could learn a lot from him. If I install an extension and I run into problems and am unable to resolve them my first point of call is the developer and if they ignore me then its generally uninstall which is a shame. However here I am confident that if I do have an problems or suggestions they will be listened to and acted upon promptly. This extension is just what I was looking for and has loads of features to make it invaluable, topped with brilliant customer service I cannot recommend it enough 10/10.

Wow! this little gem keeps improving with age. Now at 1.2.0 they have added cool new features and most importantly Issue Tracker just "works" as is. Well done.

Issue tracker was just what I was looking for. Up and running in minutes, just configurable enough. Perfect for my one-woman shop, many customers and lots of small support tasks to perform. I've created a language pack for Dutch, which was also easy and perfectly well documented on the website.

I think with a few minor enhancements this tool could be even greater, but, as said, it's quite perfect already! Thanks guys for sharing this!

IP Mapping

IP Mapping

Free | Analytics | G S Chapman
2 reviews
This extension displays IP address locations within Google Map(s). It takes the ideas from a Joomla 1.5 extension Visitors Google Map Lite by Serdar Gokkus and builds upon the capability in a number of ways. It provides full Joomla 2.5/3/x compatibility and implements a fully functional back end component. It is possible to store IP addresses against specified 'reasons' and display these upon a Google Map based upon the specified reasons. The developer uses it to display 'spam' and 'invalid logon' attempts on the site to better understand the source of the 'attacks'. The components displays the information upon Google Maps accessed through a configurable mapper module on the front end of the site. Multiple instances of the module can be used on the site. It uses Google Map API V3 and the IP geolocation API of IPInfoDB. In some circumstances the IPInfoDB information is not available and in these instances it obtains the IP geolocation from Geobytes as a backup. Now also supports HTML5 geolocation determination. There are three distinct means of deriving the IP addresses to map: 1. Manual entry of an IP address. 2. Obtain IP addresses from Akeeba Admin Tools Pro Web Application Firewall log. 3. IP addresses of site visitors. Site visitor information can be captured by a 'visitor agent' module and stored within the component database table. These entries are dynamically controlled to ensure that the visitor IP addresses are only stored for the required time before being removed from the database table. Features of the component: 1. Google Map API V3 is used so no Google API KEY is required. 2. Clustering of existing markers. 3. Multiple map displays can be presented upon a single web page. 4. Size of maps are configurable. 5. Ability to load IP addresses from Akeeba Admin Tools Pro Web Application Firewall log. 6. Manual entry of IP addresses. 7. Private IP address ranges excluded from the search of the Geolocation sources. 8. Ability to run synchronisation as a cron task. This extension comprises of a Joomla administrator component and two modules. comipmapping: This component provides control over the contents of the database tables and permits addition and modification of entries. modipmappingmapper: This module is responsible for the display of the Google Map(s) in the desired module position(s). It also makes use of the Google Closure compiler. modipmapping_visitoragent: This module is responsible for the updating visitors information in the component database table.
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Free | Classified Ads | G S Chapman
2 reviews
The Rialto component is a Classified Advertisements component. Wikipedia defines Classified advertising as a form of advertising which is particularly common in newspapers, online and other periodicals which may be sold or distributed free of charge. Advertisements in a newspaper are typically short, as they are charged for by the line, and one newspaper column wide. An advertisement as seen in a newspaper, magazine, or the like is generally dealing with offers or requests for jobs, houses, apartments, used cars, and the like. The Joomla component permits a site to accept such advertisements from its registered members and acts as a conduit between purchaser and seller. The name is derived from a historic market district of Venice, Italy, named the Rialto, located close to the Grand Canal and to the 16th-century Rialto Bridge. It became the business centre of medieval and renaissance Venice. Since that time the word has come to have a few other meanings such as 'agora', 'forum', 'marketplace', 'shoppingplace' etc. It runs on Joomla 3.5 and above.
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Macrotone JAudit

Macrotone JAudit

Free | Site Security | G S Chapman
1 review
Macrotone Joomla Audit is a support system component, that provides details of changes made upon the underlying database tables. This tool creates 'change history' / 'audit' records upon selected table field changes, chosen by the Joomla administrator. It does not make any changes to the Joomla core code since all changes are 'captured' by underlying database triggers upon the tables. The component both creates and removes the triggers upon the component settings. The current version runs only upon MySQL databases and required that the Joomla connection user has the 'TRIGGER' privilege granted within the MySQL database. NOTE: Not all hosting providers grant their clients this particular privilege, in which situation the component will give a message upon installation and the installation will fail. Uninstalling the component will remove all trace of the component as well as removing the database triggers created by the component. Features: No core Joomla core modifications required. Independent of any other installed component. Captured change data is language independent. Back end access only. No front end connectivity. Leverage's the strength of the underlying MySQL database features. Monitors INSERT, UPDATE and DELETE data changes. Ability to download change records for local post processing. Simple but powerful.


Free | Project & Task Management | G S Chapman
1 review
Macrotone Timesheet is a component which allows employees to enter timesheet information that may later be printed and/or distributed to the company accounts for processing. The idea is that employees have a central mechanism for time entries against specific project (or account) codes. Note that it requires a MySQL database version 5.5.3 or higher. A timesheet is defined as a piece of ​paper upon which an employee records the number of hours they have ​worked. We have taken this and made it a Joomla component for recording these hours, Within the back end of the site one can add existing Joomla users to the timesheet tables, thus enabling them to create/edit their own timesheets. One also defines the users who can 'approve' and already completed timesheet, either at this stage or later. The back is is also where the account/project codes are created and maintained. In the initial release the time codes are visible via a front end display, but are not editable or created on the front end. The front end is where users will create their timesheet, and where they are generally approved. The timesheet' grid' is where the hours assigned against each project (or account) code is performed. All grid editing occurs solely in the users browser. The grid data is not saved to the database until the user presses the 'Save' button. Note that time sheet grid editing is not implemented in the back end by design. The component has an option to ensure that each user can only submit one timesheet for each defined weekly period.
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Password Control

Password Control

Free | Site Security | G S Chapman
3 reviews
The Password Control system plugin enforces password changes upon registered site users. The change can be enforced for the initial (first) connection only, and/or for periodic changing. Optionally the users can be redirected back to the home page when a password change is enforced. There is the ability to define 'exempt' users, i.e. users for whom the administrator does not want to enforce password changing. The password entered by the user is checked against the previous user passwords (number is site defined) to ensure that it is changed and that the user is not reusing a password again, or just pressing the submit button without providing a new password. One can also specify the password criteria, and incorporates an optional password generator to create passwords meeting the specified criteria. New options also allow the forcing of a user to change their initial email address on initial login. This is suitable for use on e-commerce (Virtuemart) sites where a preassigned email address has been allocated to a user and it is desirable that they change it.

Issue Tracker

G S Chapman
Last updated:
Feb 23 2017
Date added:
Nov 19 2014
GPLv2 or later
Free download

Uses Joomla! Update System

DemoNot available Support Documentation
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