JS Support Ticket

21 reviews

Get JS Support Ticket (v1.2.6)

Introduction

Help Desk

JS Support Ticket deeply integrated with Joomla and providing more efficient and professional 1-on-1 dedicated ticket support system to its customers. JS Support Ticket designed beautifully and crafted with easy to use and eye catchy layouts, rich features associated with helpdesk and modern design.

Major Features

Unlimited Tickets
Front-end ticket creation
Easy to Use and Eye catchy layouts
Responsive design for all devices
Powerful search filters
Email Notifications
Auto responder
Unlimited Custom Fields
Unlimited Departments
Support Multi-language & RTL
Customizable Email Templates
Ticket Priorities
Highly configurable with X configurations
Unlimited Attachments
Fully Customizable & Configurable
User Reports & Stats

Add Js Ticket Support system in your Joomla website, and help your customer in a professional way. Delivering enterprise-level quality and features, backed by a name you can trust.

Unlimited Tickets
There is no limit applies on creating tickets from both side front-end and admin. But Admin can apply limit on creating ticket for user by his email.

Strength & Flexibility
JS Support Ticket implemented by using Joomla best practices both on the front and the back end. In the results is more efficient, robust and intuitive plugin.

Easy to Use
Js Support Ticket designed beautifully and crafted with easy to use and eye catchy layouts.

Notifications & Auto Responder
Auto responder is the term used for acknowledgement email dispatched when a new ticket is created in helpdesk. You can configure it, and also modify the content as well as layout. Email notification send to admin and user on certain action i.e reply ticket, close ticket etc.

Mobile Responsive Design
Js Support Ticket is fully mobile responsive for any devices like (Mobile,Tablet and Desktop)

Custom Fields
Js Support Ticket offers unlimited custom fields. User can create any of field like (Text area, Check box, Text field and Drop down ) basis on his need.

Unlimited Departments
Create unlimited departments related to your business. Department can be selected on creating new ticket by user.

Email Templates
Customization the predefined email templates that can be sent to users when alerts are set. No need to create new message every time, just create once and send anytime.

Priority
Priority associated with ticket defines the importance that would be given to the ticket. User can change ticket’s priority from low to high and high to low any time. Admin can also set color for priority from admin panel.

Attachments
Js Support Ticket allows customers to attach files single or multiple files and attachments with their messages.

Write a review

Great Extension

D Jack (1).
Posted on 25 November 2024

Functionality

Unparalleled level of functionality when it comes to help desk.
Lots of features.

Ease of use

Powerful features, its user-friendly interface makes it surprisingly simple to configure.
Lots of configurations.

Support

Usually answers in short time, and with good solutions to one needs

Documentation

Good and informative enough. Support provides help if you can't work something out.

I used this to: We have been using this for a support ticket website for years. We use it on Joomla 3 and Joomla 5.

Excellent extension. Very flexible. Great support

Kinsley (1).
Posted on 05 June 2024

Functionality

Such a great product, it's give endless possibilities how you set your support component according to your need.

Ease of use

While the extension boasts powerful features, its user-friendly interface makes it surprisingly simple to configure.

Support

Usually answers in short time, and with good solutions to one needs.

Documentation

I used this to: I use the support extension for my sites, which look very good thanks to these solutions.

Super extension and fast Support

Felix Ben (1).
Posted on 30 January 2024

Functionality

This component works well and has been continuously work on new versions. Kept up to date. The developer clearly has a good sense of style.

Ease of use

The extension is logical and can be up and running without reading the documentation.

Support

The support is outstanding. Fast, professional and always polite. Thank you!

Documentation

I used this to: Almost on every site I build has it installed. If you stumble upon problems, you can count on the great support.

Cannot login to your site

Jeremy Suke (2).
Posted on 18 September 2023

Functionality

Purchased Pro - states its installed when I enter the code but no pro version.

Ease of use

Looked simple, if i could get what I paid for installed - no way to contact developer as I cannot log into my account.

Support

Free version only. Try to login to submit support ticket to get the pro working: get an error Unable to connect to authentication service.

Documentation

I used this to: Have not been able to use - no way to contact developer - site will not allow login

Greate

Rohan (1).
Posted on 21 May 2022

Functionality

Great and nice bundle to get you up and running. It is a complete help desk system.

Ease of use

Easy to use this extension. Admin and user interface is very easy to use.

Support

Received prompt and good reply on the problem. It is a good support overall.

Documentation

I used this to: I use JS Support Ticket for all my Joomla websites, and since many years now ! I use this extension on Joomla 3 and Joomla 4, on both it work great. One of the best extension ever!

Does what I need it to and their support is stellar

Bryan Chaikin (1).
Posted on 03 November 2021

Functionality

Excellent, full-featured helpdesk plugin and works on Joomla 4. I had an issue installing the plugin but their support team helped.

Ease of use

Relatively user-friendly, with quality documentation. Once installed, I found configuring the plugin to be intuitive.

Support

Stellar support. Very responsive and helpful. I submitted a support ticket and within 24 hours, I had my answers.

Documentation

I used this to: a helpdesk project for a retail client. I recommend this plugin for any problem that require a ticket support system that integrates into Joomla 4

Great component with disappointing support

Mona AbdelHady (5).
Posted on 11 August 2021

Functionality

Great component with many features for a professional help desk. we used for almost 4 years now ad it has been doing the job.

Ease of use

Not very easy to figure out even on the installation level. I had to go back to support to figure out how to finish installation.

Support

Very poor support with edgy attitude. They ask for money in every possible chance!

Documentation

Not very clear specially when it comes to customization and moving of the installation from one site to another.

I used this to: Support desk for a non profit organization. The component is divided into categories which really helps in providing support by multiple departments.

Excellent extension!

K Marshal (2).
Posted on 20 November 2020

Functionality

Very rich extension for support ticket with lot of features. Automatic sending of emails.

Ease of use

Really like the interface and easy to use. Modern design and admin is very beautiful.

Support

Documentation

I used this to: I use almost of my all websites. This is very powerful component.

Awesome support

waqasali1074@gmail.com (1).
Posted on 13 November 2020

Functionality

awesome functionlity Working Having nice Functionality. if i there new on this then its very easy to use and every thing were providing

Ease of use

Easy To use every thing were Written in detail. if new see that that were adopt its functionality easily

Support

Nice Support from the nice team. its very supportive to handle every issue. if you have any issue ,you will be ask there owner..!

Documentation

The part of the Documentation of this very nice ..! if you come on the site and new on this then read documentation and work with this.

I used this to: i bought two apps from this developer and these two are awesome .and i use js jobs. if users have any issue regarding this js jobs then they were contact me from this app

Good component, disappointing support

mike (1).
Posted on 10 April 2020

Functionality

Does what it says on the tin. Okay support ticket, slightly annoying config options.

Ease of use

Slighly annoying to configure due to limitations, even on the pro package when bought. Annoying "JYes" and "JNo" all over the configuration

Support

Very disappointing support. Had an issue, raised a ticket, told to Google my problem.

Documentation

Good documentation on their site, seems to cover everything... Not sure as never really needed it.

I used this to: Support tickets on my site and using to manage customer support enquiries.

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