- Help Desk

Freestyle Support Portal / Help Desk

Freestyle Support Portal / Help Desk

Paid download | Help Desk | Freestyle Joomla
3
Score:
100
65 reviews
Advanced ticketed support portal / help desk / helpdesk on your website. Includes Knowledge Base, FAQs, Announcements, Glossary, Tickets by Email, Testimonials and many other features. Robust, customizable, professional, affordable and easy to use. Demo sites available. New features include Ticket Groups, allowing your users to share tickets and other extra. Checking an email account for new support tickets is also fully supported, along with having your users and ticket handlers reply by email too (All messages will be added to your ticket system). You can customise all aspects of the sections of the component so that users can easily find the information they require. If the user cannot find the relevant information in our highly flexible FAQs, Knowledge Base and Glossary sections, a support ticket can be submitted through the ticketed support system - this ticket support system is completely customisable (custom fields, categories, emails, managers etc). In addition, the testimonials section allows you to display customer comments/feedback; an announcements section allows you to display a series of announcements to your users. Use our announcements component to keep your users upto date with the latest news on your site. The several section are as powerful as the leading extensions for each individual area - but with Freestyle Support Portal you get all of this for a lower price! Why not give it a try?? The ultimate support portal / help desk for Joomla * Knowledge Base Module * FAQ Module * Testimonials Module * Ticket Support System Module * Announcements Module * Glossary
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Helpdesk Pro

Helpdesk Pro

Paid download | Help Desk | Ossolution Team
3
Score:
100
21 reviews
Helpdesk Pro is a professional Joomla 3.x helpdesk/support tickets extension developed by Ossolution Team. Building on the top Joomla framework and Twitter Bootstrap, Helpdesk Pro not only provide you an easy to use, features rich, effective support tickets system but also a nice, clean, modern interface to end-users. Main features: Nested Categories: Helpdesk Pro allows you to add categories in unlimited depth level to categorize your support tickets. For each category, you can assign manager(s) and when customers submit tickets to that category, manager(s) will receive notification about the ticket. He can then access and reply to the ticket(both from front-end and back-end) . Manage tickets from both front-end and back-end: When managers/administrator access to tickets management function (from frontend or backend), he will see list of all support tickets from the categories which he is assigned as manager. He can then access to the ticket, post reply to the ticket, change ticket status, change ticket category, change ticket priority.... Different ticket filter options: When you see list of tickets, you can filter by category, filter by status, filter by ticket priority... . That help us find / manager tickets much easier Powerful custom fields feature: Helpdesk Pro allows you to create custom fields (text input, text area, dropdown, checkbox.....) and assign these custom fields to categories. Each support category can has it's own custom fields . When customers submit support ticket to a category, they will be able to enter data for all additional custom fields which you created for selected category. Multiple attachments per ticket When customers submit ticket or reply to a ticket (adding a comment), they can upload multiple attachments to the message (the maximum number of attachment per message can be configurable from configuration section of the extension). Allow public users to submit ticket: Helpdesk Pro has a config option allow public users to submit tickets without having to login. After submitting ticket, he will receive a confirmation email which has an unique link allows him to access to the ticket in the future Assign ticket to staff: You can define staff group and assign individual ticket to the staff you want. Staff can then login to frontend of your site, access to Tickets List to see his assigned tickets, work on the ticket, communicate with client to get the support ticket completed/finished. Knowledge base support You can add un-limited knowledge base categories and articles, make it available to everyone You can convert a ticket to a knowledge base article Pre-defined replies: If you have repeated answers which you usually use to reply your customers for their support request, you can add these answer to Pre-defined replies.Then when you reply to a support ticket, you can add these replies into the response. By doing that, you won't have to type the answer again and it will save you much time Multilingual support: You can translate Ticket Categories, Ticket Statuses, Ticket Priorities, Email messages, language items... to all the languages you are using on your website. Code hightlight: If you provide support for software , Joomla extensions..., you will usually have to guide customer to find and change code (for programming languages, sometime it is PHP code, sometime it is HTML code or css code...). Helpdesk Pro added a feature which makes it easier for customers and you to read these code by supporting code highlighter (highlighter for most of programming languages are supported). Ticket Labels: The extension allows you to assign COLORED LABLE to your ticket. This provides you another way for categorize support ticket (please note it supports colored label) and makes it easier for you to filter for ticket which has the same label. For example, in our case, we can create some different labels : BUGSmean the ticket reports a bug of our product, NEW FEATURE means the ticket suggest new feature which we should implement into our products.... Ticket History: This feature allows logged in users to see all tickets which he submitted, view/reply/change status/rating for a support ticket. Powerful search feature: You can search for a support ticket by sumitter user name, email, user ID, can search by ticket subject, description... Create tickets from contact emails: Helpdesk Pro has a plugin which allows create support ticket when users use Joomla contact form on your site to send emails to administrator CSV export: Allows you to export support tickets into a csv file Powerful emails notification system: Sending notification email to managers/administrator when someone submit/add comment to a support ticket Sending notification email to customers when support ticket is replied Sending notification email to staff when he is assigned to a ticket Customers feedback: The extension allows customers to rate for your support . By having this feature, you will know how customers feel about your support and improve support quality if needed (very useful). Multiple ticket statuses and ticket priorities: The system comes with some default ticket status and priorities . You can define new ticket status/priority if you want to meet your need Community Builder integration: The extension has a Community Builder plugin to display all tickets of the user in his profile Flexible config options: The extension has a configuration page which allows you to change many settings : email messages (email subject and email message), enable / disable attachments, enable/disable custom fields, default ticket status, default ticket priorities.... PHP7 ready With the release of version 2.0.0, Helpdesk Pro is now fully compatible with PHP7 (which is very fast). So in case you upgraded your site to Joomla 3.5 and have all extensions compatible with PHP 7, you can use PHP7 for your site to improve performance
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RSTickets!Pro

RSTickets!Pro

Paid download | Help Desk | RSJoomla!
3
Score:
98
29 reviews
Communication is an essential aspect of online businesses, helping your customers better understand and use your products is the best way to increase your success. With its robust set of features: online and email ticket generation, categorization of tickets through departments, knowledgebase system and many more, RSTickets!Pro will provide all the means of creating a professional help desk system in your own site. We, here at RSJoomla!, are also using this system for our clients so we have first hand experience with this great product. Specs » Compatible with Joomla! 3.x Highlights » Manage your customers' issues through the frontend or the backend. » Create custom fields - choose if they are mandatory or not, personalize validation messages, add custom HTML attributes. » Customize each department - setup custom fields, change email address, notify other emails, » Spam protection - protect the submission form with either the built-in CAPTCHA or ReCAPTCHA. » Total control - Assign staff members to multiple departments, create groups that your staff members belong to. » Customizable statuses - create any number of custom statuses on top of the built-in ones (open, on-hold, closed). » Priority levels - by default low, normal and high. Add any number of priorities you want! » Notify customers of inactivity - if customers don't reply in a timely manner, tickets can be closed automatically after a notification is sent. » Increased workflow - with the automatic ticket assignment you won't have to worry about assigning tickets, they get assigned load-balanced to each available staff member. » Better usability - only one form to complete and your customers will receive an automatically generated account and a copy of their ticket. » Knowledgebase - add articles & categories as resources for your clients to use. » Client's dashboard - a place where your client can search the knowledgebase, submit a ticket, view and search his own tickets. » Customize email messages - each email message sent by RSTickets! Pro can be customized. » Avatars - Gravatar, Community Builder, JomSocial, Kunena. » Three ways to view a ticket - plain (all information on the page), accordion or tabs (relevant information separated). » Ticket subjects - choose either predefined subjects or allow customers to enter their own subject. » Predefined searches - create quickly accessible links for your most common searches. Menus » Dashboard » Tickets » Submit a ticket » Knowledgebase - Single Article » Knowledgebase - Layout
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Issue Tracker

Issue Tracker

Free | Help Desk | G S Chapman
3
Score:
93
13 reviews
Issue Tracker is a support system component, of a type commonly also known as 'Helpdesk' or 'Customer Support Software'. This tool assists webmasters, developers and support staff to organise incoming queries or issues in an efficient manner, helping to provide a swift and efficient response. Built upon Joomla! it is simple to use, fast, secure and user friendly. A configurable option enables users of the service offered by the web site will be able anytime to create a new issue ticket so that they can report a complaint, request, suggestion, etc. The service may be restricted to registered users only or made available to unregistered users as well. This issue ticket will be attended and replied by the web supporters (operators or administrators). An issue ticket behaves much like a forum thread of messages, except for the fact that every issue ticket can be made private and only visible to the user/customer who created it and the operators and authorized staff of the web. Features: Issue Tracker can, if enabled, send e-mail updates to the raiser when updates are made to the issue by support. Uses site defined html email templates. It has the ability to support language translations (English supplied). Supplied demo data can be installed/removed to enable site testing. Login and authorization integrated with Joomla! users table. Non-registered users can open support issues (configuration option) which are managed from the administrator interface or the front end of the site. Ability (if configured) for registered users to later add additional information to their issues. Recognises non-registered users detail for guest raised issues. Integrated with Joomla mail function for communications with support representatives and users. Can assign default support representative to projects issues. Flexible security structured with different permission levels for both customers and support staff. ACL implemented. Full checkin/checkout record locking for additional security. Ability to switch on/off displayable form fields. Ability to raise/update issues from emails. Advanced audit features. Custom Fields. Simple but powerful.
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JSP Tickets

JSP Tickets

Paid download | Help Desk | JSP Team
3
Score:
90
1 review
JSP Helpdesk Ticketing Extension is Support Ticket System for Joomla! 2.5.x and 3.x Platform which provides Helpdesk support ticket accessibility to both Joomla! guests and registered users. Its key features are: Show support ticket categories of the other extensions for user to pick the category while creating a helpdesk support ticket. Administrator can assign different user groups in JSP Helpdesk Support Ticket. User can add different types of attachments to the support tickets. Administrator can set extensions types of the files to be uploaded. It gives advance control system to users to keep track of their product reviews from the Social Platform like Facebook Page and Twitter Account, it also has automatic helpdesk support tickets for the concerned reviews and it sends details to the relevant users, administrators and moderators via email. It also includes following features :- A. Ticket Status Graph B. Top 5 Users C. Tickets Percentage pie chart D. Detailed Ticket Analysis E. Monthly categories graph JSP Helpdesk Support Ticketing System allows user to generate SEO friendly urls without requiring a SEF component. JSP Support Ticket System has added new features: 1.1 (08-July-2015): Note : Only for joomla! version 3.x.x A. New Interactive Administrator dashboard B. New Front End Bootstrap Layout C. Bug Fixes for JSP Tickets 1.0
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Tickets

Tickets

Paid download | Help Desk | joocode
3
Score:
82
11 reviews
The best help desk extension for Joomla! Simple, beautiful, powerful. Let Tickets take care of the help desk on your site and manage communication with your customers! It allows you to collect inquires, questions and provide support to your site users, and provides you a platform to manage the tickets from the administrator interface of the site. You can choose who is in charge of managing tickets (agents), and choose the default agent for new tickets. People and agents can attach files to each ticket reply. E-mails are sent to alert agents when tickets are added, assigned or updated, and users are alerted via email when an agent replies. Examples of what can it be used for On-site customer support Managing tasks between different people Handling user inquiries Handling project requests Any kind of user communication with the site owner The most simple and usable user support extension for Joomla, try it!
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JS Support Ticket

JS Support Ticket

Free | Help Desk | Joom Sky
3
Score:
58
7 reviews
JS Support ticket is a simple, easy to use, web-based customer support system. User can create ticket from front-end. JS Support Ticket comes packed with lot features than most of the expensive(and complex) support ticket system on market. The best part is, It completely free. Major Features - Unlimited Tickets - Front-end ticket creation - Strength & Flexibility - Easy to Use - Notifications & Autoresponder - Responsive Design - User Fields - Unlimited Departments - Shortcodes for the My Tickets and New Ticket Form - Email Templates - Priority - Attachments - Fully Customizable & Configurable - Easy To Translate Add Ticket Support system in your Joomla website so you can help your customer in professional way. Delivering enterprise-level quality and features, backed by a name you can trust. Unlimited Tickets No limit on tickets at both side front-end and admin. They can create unlimited tickets. Admin can limit user ticket on email base. Strength & Flexibility JS Support Ticket is built using Joomla best practices both on the front and the back end. This results in an efficient, robust and intuitive plugin. Easy to Use Ticket system build on the basis on latest style. You will find it very easy to use. Notifications & Autoresponder Autoresponder is the term used for acknowledgement email dispatched when a new ticket is created in helpdesk. You can configure it, and also modify the content as well as layout. Email notification send to admin and user on certain action i.e reply ticket, close ticket etc Responsive Design Full responsive layouts, user can use ticket system from his laptop, tablet or smart phone. Layouts auto adjust according to devices. User Fields Custom fields are required in scenarios, wherein additional information from clients is required. For example, if a client registers his account, additional information like company name, company profile etc. would be required, OR while submitting tickets related to technical issues, server access is required in tracing technical issues. This can be gathered by using Custom Fields. You can create different types of custom fields i.e text field, drop down, check box, date, text area. Unlimited Departments Create departments that relates to the various business units in your organization. It will be sale, support, billing, you can create any department in admin panel. User will select department when he create the ticket. Email Templates Customize the predefined email templates that can be sent to users when alerts are set. Avoid the time spent to create the alert message every time you need to set one. Priority Priority associated to the ticket defines the importance that is to be given to the ticket. Change the priority of the Ticket from High or Medium or low from the Priority field. Admin also define priority color admin panel. Attachments JS Support Ticket allows your customers to attach files with their messages.
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obHelpDesk

obHelpDesk

Paid download | Help Desk | foobla
3
Score:
0
7 reviews
Joomla Help Desk Dashboard, Charts, VirtueMart support, Overdue Track, FAQ/Knowledgebase integration,... are what this Joomla Help Desk extension offers. obHelpDesk is the powerful Help Desk component for Joomla. By using this Help Desk extension, your customer will be able to request support via Help Desk Tickets, and your staffs will be easier to keep in touch with your valued customers. After trying many Help Desk solutions, we decided to make this Joomla Help Desk extension which is for our own usage as well as providing a better Help Desk solution to the Joomla community. Since we support our valued customer everyday, we focus on saving time for our staffs; make support job easier to navigate, track, writing a reply message,... and those are all available in ob HelpDesk. ★★ FEATURES ★★ ★ Super Help Desk Dashboard ★ Integrated JUI Twitter Bootstrap ★ Email Crons (send ticket via email) ★ Customer Profile page ★ Statistic with Graphic Charts. ★ Advanced backend reports with Google Chart. ★ Customer Care: assign some customers to particular staff. ★ FAQs/Knowledgebase integration (Content, K2). ★ Canned Responses. ★ Spent Time for each response message (for staff). ★ Track Overdue Tickets. ★ Custom Fields for each department. ★ Works properly with VirtueMart. ★ One click report to Mantis Bug Tracker, Trac, JIRA, ... (extra plugins requires) ★ View customer profile, subscriptions status, purchase orders by plugins architecture (extra plugins requires) ★ View related tickets, view other tickets from the customer, view customer information,... by plugins architecture (extra plugins requires) and much more...
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JTag Help Desk

JTag Help Desk

Paid download | Help Desk | JoomlaTag
3
Score:
0
3 reviews
JTAG HelpDesk is a nifty tool to help web masters organize their incoming contact inquiries and their FAQ knowledge base, doing all that in a simple, yet very user friendly fashion. Component : Fully customizable look and feel with size scaleable User Interface - to help match any layout Ready to translate front and back end Ability to switch on/off form fields, change their labels, help info tool-tip and mandatory status Ability to create a multitude of issue categories for both inquiry form and knowledge base Admin can give a status to the inquiry create HTML contents for each question in the FAQ knowledge base Ability for registered users to see the status of their inquiries Positive/Negative user rating to facilitate the ability to distinct bad FAQ entries and get feedback from your users Automatically save information in Joomla contacts Integrated skype which will allow users to chat with admin of the site. User can send reply to existing inquiries directly from front end. User can see replies of his/her inquiry directly from frontend. Captcha Integration. Can store History of tickets Functionality of Recent Solved inquiries and restore those inquiries Module : A module that allows the web master to dock a "contact us" button to any of the screen edges that invokes a tabular view combining both Inquiry form and FAQ Knowledge base Language Support : English, German, Italian, Dutch, French
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BeestoHelpDesk

BeestoHelpDesk

Paid download | Help Desk | Popa Alexandru
3
Score:
0
1 review
BeestoHelpDesk is a component for Joomla, a ticket support system designed to helps you manage your business effectively. Simple to use but full-featured BeestoHelpDesk will take you to the next level of managing your customer support issues. Handle helpdesk issues in a way you've never imagined before. EASY TO USE BeestoHelpDesk customer service is intuitive and well designed making it easy to use. EASY TO CONFIGURE Full-featured but no need to be an high level trained person to choose the right settings for your help desk. Actually no need to do nothing else than install and run. So simple since the optimal configuration is already set for you. STAFF MANAGEMENT Absolute control over your staff. Few clicks requires to add or remove a help desk administrator. Pick up a Joomla user from your users list to make him part of your help desk team. For each staff you have you can decide what actions he can perform or what ticket categories he's allowed to access. Make this even easier using staff grouping advantages, they can be split into two major groups, Super Admin - access to all features and categories - and Admin - you can limit features and categories. No time to set permissions for your staff? Solved too, thanks to the BeestoHelpDesk connection with Joomla ACL. KNOWLEDGEBASE Knowledgebase provides information, articles or answers to frequently asked questions. Unlimited knowledgebase articles and categories are supported. You can create category within category and so on without limitations. Your articles may contain also attachments and no limit here too. Add as many documents you want to your downloadable content attached to the knowledgebase article. Publish or unpublish content by article or by category. Enable or disable articles rating system. These are just few options that you have regarding knowledgebase section which can be considered one of the most important feature when we are talking about a support ticket system. NOTIFICATIONS E-mail notifications are sent when: - staff or customer add a new reply to the ticket - customer open a support ticket - staff open a support ticket as customer - ticket is assigned to some staff member - customer try to recover his ticket code Both staff and customer can access directly their tickets from e-mail notification. PREDEFINED RESPONSES Make your job even easier using predefined replies that staff can select and submit without typing the message. ADVANCED REPORTS Detailed reports of all help desk events. You can see new tickets submitted, opened or resolved in a certain period of time grouped by days or months. You can view also tickets and their replies grouped by ticket categories or staff, the last one giving you a clear picture of staff activity. Compatible with Joomla! 1.5, 2.5 and 3.x
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spTIcket

spTIcket

Paid download | Help Desk | softPHP
3
Score:
0
0 reviews
spTicket - A Joomla! component for osTicket spTicket integrates Joomla! (compatible with Joomla! 1.5, 1.6 ,1.7.x, 2.5.x and 3.x ) and the osTicket v1.7 Stable platform. It allows for displaying osTicket v1.7 Stable content within the Joomla! component-area but also ships with Joomla! modules. It is not a bridge.It is a standalone help desk extension. spTicket is an online Joomla Support Ticket System Component or Extension. It seamlessly integrates inquiries created via email, phone and web-based forms into a simple easy-to-use multi-user web interface. Features Easy installer using joomla Extensions menu(No need ftp to upload files for fresh installation) Works with Jquery,Mootools,Prototype(No conflict mode) Works with most of the joomla templates. Manage osTicket configuration and osTicket users from Joomla admin panel Ships with Joomla! modules osTicket interface displays into native Joomla! content Web and Email Suppport Auto Response Canned Replies Internal Notes Help Topics Alerts and Notices Role-based Access Assign & Transfer Tickets Joomla Title,Description(SEO) Knowledge Base/FAQ in Frontend No encoding loader needed Integrated with joomla login(front end only) My tickets joomla module No iframe Unlimited Installation in unlimited Domains GNU/GPL license http://www.gnu.org/copyleft/gpl.html Joomla frontend admin/staff panel Joomla backend admin/staff panel Minimum requirements Joomla! 1.5.x(compatible with Joomla! 1.6.x ,1.7.x , 2.5.x and 3.x also) osTicket v1.7 Stable PHP version 5.2 or newer MySQL 5 or newer PHP-module CURL active PHP-module SimpleXML active PHP-module JSON active
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Kubitoo_webRTC

Kubitoo_webRTC

Paid download | Help Desk |
3
Score:
0
0 reviews
Kubitoo is a button that allows your customers to contact you on your phone. It is based on WebRTC technology of modern web browser and allows you to establish a VOIP call from the web to a fixed or mobile terminal. To you need a phone line , fixed or mobile , to receive calls. Your users a PC connected to the Internet and audio / microphone (or headset ) . To activate the service , after installing the plugin , you will need to purchase a package of minutes on the site www.kubitoo.com and insert the TokenId, received upon registration in the plugin itself. You can try Kubitoo in Try&Buy mode for 30 days (free). You can decide whether to purchase one of our packages by connecting to our price list page https://www.kubitoo.com/kubitoo.html
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JE Ticket System

JE Ticket System

Paid download | Help Desk | Harmis Technology
3
Score:
0
0 reviews
Features: - • 100%MVC Structure and SEF/SEO support. • User need support than generate the ticket and get the satisfaction answer. • All system mail template change from the back-end. • Also user related with the Jomsocial also. User type:- 1) Administrator 2) Manager 3) Register user 1) Register user task :- - User submits the ticket after register in Joomla. - Submit ticket mail send to administrator. After assign mail sends to manager also. - Email format change by the back-end setting. - Listings of all tickets and see the status of all tickets after login the user. - Search option on listing page. User can close the ticket and rate on that ticket. 2) Administrator Task :- - Category adds by them. (Field : name , short description) - Setting of email format of user and ticket manager. Ticket close after. - Ticket statuses add by the back-end. - Ticket priority status (High, Medium, Low) add bye the back-end. - Back-end Admin see the all tickets which are submit by user. Filter search by category and user. - Admin assign the ticket to manager. - Admin has authority to close that ticket. - Admin can create ticket manager from the back-end. 3) Ticket Manger task :- - Ticket Manager login from the front-end and see that assign ticket by the administrator task list. - Manager goes reply on that ticket. Reply mail sends to user mail. Email format change by the back-end setting
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Jitbit Helpdesk Ticketing System

Jitbit Helpdesk Ticketing System

Paid download | Help Desk | Max Al Farakh
3
Score:
0
0 reviews
This plugin adds Jitbit Help Desk widget to every public page of your Joomla site. To use this plugin you need to have a Jitbit Help Desk account. You can register for a free trial here: http://www.jitbit.com/hosted-helpdesk/trial/ It takes 30 seconds and does not require a credit card. After the registration, you will get your own Help Desk URL (https://%yourcompanyname%.jitbit.com/helpdesk), you will need it to make this plugin work. Jitbit Help Desk for Joomla loads an external javascript file from Jitbit's servers. It will execute in your visitors browsers, but don't worry, the only purpose of the plugin is to create a Help Desk widget. Also please note that all communication between your Joomla site and Jitbit servers is secured with SSL. == Installation == Install the plugin using Extensions Manager Click on "Jitbit HelpDesk" plugin in Plugin Manager and enter your helpdesk URL like https://support.jitbit.com/helpdesk. Do not forget to include /helpdesk on the end. Enable the plugin. That's it. Now you should see the Help Desk widget on the left side of every public page of your web-site.
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OKT Ticket

OKT Ticket

Paid download | Help Desk | OpenKey
3
Score:
0
0 reviews
OKT Ticket is a component that allows your customers to submit their issues/queries about your website/products, services. It is Simple, Responsive and Powerful customer support interface. Features List: 1) Can have n number of tickets and categories. 2) Can assign - user/manager to handle tickets of any category. 3) Having options for e-mail and attachment. 4) Customizable e-mail template options. 5) Template colors/background colors can be customized. 6) Static and customizable templates. 7) Mobile Responsive. 8) Build with e-mail replying option. 9) Status and category changing option is only for admin and assigned user. 10) Category changing option can be disabled for assigned users. 11) Automatic update status to new and replied e-mails. 12) Filters for tickets by subject, id, category and status. 13) Multi language support. 14) Cross Browsers Support. (Firefox 3.x, Opera 9+, IE 8+,Safari,Firefox MAC, Safari MAC).
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Quick Support Tickets

Quick Support Tickets

Paid download | Help Desk | Cecil Gupta
3
Score:
0
0 reviews
Easy support tickets for Joomla Integrate customer support within your existing Joomla infrastructure. Do you run a business and have to handle customer queries and complaints? If you've tried implementing external systems you might already know how expensive to buy and maintaint they are, and of course you will have to train your team all over again for them. With Quick Support for Joomla, you'll never have these problems again. This is a full-featured support system based 100% on the Joomla framework. It integrates perfectly with your existing Joomla site, and allows your existing admins to work on your tickets. It's the interface that your team uses daily and is experienced with. If you're paying a monthly fee for an external support system, stop. You don't need to pay so much money. With Quick Support you will get all the features you need, like instant customer notifications, multiple users, ticket-status, categories, etc. Quick support is 100% responsive, so it's going to work on all your devices including computers, notebooks, tablets and even mobile phones. Take charge of your support no matter where you are, and what you're doing! Have a look at some of our exclusive features : Beautiful and clean interface Beautiful and clean interface QuickSupport takes all the fuss out of handling support tickets through its clean and logical interface. It works much like the standard joomla components so you don't need any training to use it. Responsive Layout Responsive Layout It is designed to be responsive so you can work on it easily on any device - desktop, tablet or mobile. It will be easy to respond to your tickets on your tablet while you are enjoying your vacation. Instant response notification Instant response notification The application updates you instantly when you have a new ticket or a reply on an existing one. It updates your user immediately when you respond back as well. Supports file attachment Supports file attachment Your user or you can easily attach files to messages if you have something to send along as attachments. Intelligent handling of ticket statuses Intelligent handling of ticket status The application smartly handles ticket status. It understand which tickets ou have already replied to and what all awaits your response. Its easy to handle focus on what is pending and keep away whats not. Support unlimited categories Support unlimited categories You can specify any number of categories for your support tickets which users can quickly select when creating the tickets. Many Extra fields Optional Extra fields available It allows you to ask for more data wherever needed. You can have as many as 8 extra fields for queries like phone numbers, name, purpose, department, postal address or anything you need to ask your customers while creating tickets.
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Unified Factory Widget

Unified Factory Widget

Free | Help Desk | UnifiedFactory
3
Score:
0
0 reviews
Unified Factory Widget is Joomla Module to provide functionality of Unified Factory Service as part of you web page. With Widget and Unified Factory Service you can use chat, voice and mail communication channel with your customers. To use the widget you need account in Unified Factory Service which has free version.
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