RSTickets!Pro

31 reviews

Get RSTickets!Pro (v3.2.4)

Introduction

Help Desk

Communication is an essential aspect of online businesses, helping your customers better understand and use your products is the best way to increase your success. With its robust set of features: online and email ticket generation, categorization of tickets through departments, knowledgebase system and many more, RSTickets!Pro will provide all the means of creating a professional help desk system in your own site. We, here at RSJoomla!, are also using this system for our clients so we have first hand experience with this great product.

Specs
» Compatible with Joomla! 3.x and 4.x
» Compatible with Joomla! 5
» PHP 8+ 8.1 / 8.2 compatible

Highlights
» Manage your customers' issues through the frontend or the backend.
» Create custom fields - choose if they are mandatory or not, personalize validation messages, add custom HTML attributes.
» Customize each department - setup custom fields, change email address, notify other emails,
» Spam protection - protect the submission form with either the built-in CAPTCHA or ReCAPTCHA.
» Total control - Assign staff members to multiple departments, create groups that your staff members belong to.
» Customizable statuses - create any number of custom statuses on top of the built-in ones (open, on-hold, closed).
» Priority levels - by default low, normal and high. Add any number of priorities you want!
» Notify customers of inactivity - if customers don't reply in a timely manner, tickets can be closed automatically after a notification is sent.
» Increased workflow - with the automatic ticket assignment you won't have to worry about assigning tickets, they get assigned load-balanced to each available staff member.
» Better usability - only one form to complete and your customers will receive an automatically generated account and a copy of their ticket.
» Knowledgebase - add articles & categories as resources for your clients to use.
» Client's dashboard - a place where your client can search the knowledgebase, submit a ticket, view and search his own tickets.
» Customize email messages - each email message sent by RSTickets! Pro can be customized.
» Avatars - Gravatar, Community Builder, JomSocial, Kunena.
» Three ways to view a ticket - plain (all information on the page), accordion or tabs (relevant information separated).
» Ticket subjects - choose either predefined subjects or allow customers to enter their own subject.
» Predefined searches - create quickly accessible links for your most common searches.

Menus
» Dashboard
» Tickets
» Submit a ticket
» Knowledgebase - Single Article
» Knowledgebase - Layout

Write a review

Great tool to improve customer service!

Beth (4).
Posted on 31 May 2012

We've tried many different helpdesk apps, but RSTickets Pro is the one that we have elected as our standard. It is flexible and dependable. When we've had an issue, we found support to be efficient and helpful in providing a solution.

This has become the norm for RS products, so they have become standards for the sites we build and support!

It just does what it's made for

Boban Dedovic (3).
Posted on 12 April 2012

Here is a seriously honest review from someone who has wasted $1000+ on bad components.

This is a component that is simple to use, does its core function and has great support.

Pros:

Simple setup

Great options for customizing

1 CSS file for easy formatting

Awesome email notifications, plus templates

Let's you add the item ID for email return URL (seriously awesome)

No bugs

Clients LOVE it

gravatar!

Knowledge base + articles

Great support

professional look and feel

IT WORKS OUT OF THE BOX

Hat's off to the RS Joomla team. They really know how to make some kick ass extensions.

What can be said, that already hasnt???

Graham (3).
Posted on 08 March 2012

What can I say???? This is the 5th Extension I have bought from this company. This is no different from every other one... It exudes class, but it is simple to use and as long as you read the manual etc, is easy to setup.

But hey if you get stuck, and being a little beginner to moderate user level when it comes to Joomla, you can always turn to the support team. They are every bit as good as their products, really helpful, understanding, patient and go above and beyond to what should be expected.

Cant rate the company, its products or its support highly enough.

Support!

Michael Kunz (4).
Posted on 21 January 2012

This extension deserves 5 stars! Not only the extensions, but also the support. The team do a great job. Thank you!

Excellent Service - Excellent Extension

Kristina Richards (2).
Posted on 22 December 2011

The RSTicketsPro extension simply works fabulously. I installed this easily - read the quick setup to put everything in order, and I'm ready.

My only delay was trying to find where to edit the CSS to blend the front-end pages with my template background color. I still don't know CSS that well, but Bogdan Catana at the RSJoomla Support Team took a look at my site and was quick to respond with precise instructions including line numbers for both the RSTicketsPro CSS files and changes to my template code (where the template was dictating a certain text box be dark).

In my opinion, that is exceptional service.

Great product and extremely great support

Kovács Áron (12).
Posted on 05 July 2011

These guys at RSJoomla rock! They really provide customers great and fast support. It is just a fact that the extension is rock-solid, runs perfectly, I have not found flaws in it, but the support is also first class. They even did some extra modicication for me for free because I'm a dummy at Jquery. My experience is that they are always very polite and helpful and they really want their customers. It is true that their products are not the cheapest but that difference in price is very much worth it. It's for sure that one always runs into some smaller issues but these guys at RSJoomla really make it easy.

Really recomended.

great component

maria (1).
Posted on 23 June 2011

This component is fully adjusted to our needs. This is an intuitive tool and agile. Excellent support!

Great support

Luis Miguel Sanchez Arteaga (1).
Posted on 15 June 2011

Extremely fast support responses.

Thank's for the work guys.

THE BEST OF THE BEST

Everardo (6).
Posted on 06 April 2011

We have been using Rstickets pro for about 5 months.

And is the most complete solution.

Our clients are happy

We couldnt be better, just checking statistics.

And our support team... They reminded me to write this review.

THE BEST EXTENSION FOR SUPPORT

RSTicketsPro - GREAT stuff!

Ira Chandler (3).
Posted on 14 March 2011

Have been doing support for software for 35 years. (Yeah, it's been around longer than that.) Finally got tired of the heavily modified MantisBugtracker that has served us well for the last 9 years. We needed to get on a CMS, and Joomla! is the best choice for us.

RST has been a great package for us. We were spoiled with a heavily-customized software (that we could not update), but RST has handled most every need. We have about 300 customers who need to submit confidential tickets and see only their own. The integration with Joomla was perfect, and the site (redesigned) now looks great with RST totally integrated. Really brought us forward.

The saved searches are real useful internally. All of the other features work well for us and we have very minimal customization needed. One issue was the length of the ticket number, which has to be changed in one place in one source file, and redone when updated. I suspect this will be externalized. We prefer a 5 digit ticket.

We are working on getting the cron plug-in operational to take ticket response by e-mail, something we could not do before. This means that when someone gets a notification e-mail, they can respond, and the response goes in the ticket. Will be great because it is natural to hit reply.

SUPPORT! The support has been FABULOUS. The responses are timely, and easy to understand. When we uncovered a minor bug, they fixed it immediately and added the fix to the distribution files. We have had a few support issue, mostly our own, and the answers are professional and helpful. Frankly, if the software was not as good as it is, we would use it just to get the great support. Effective support has saved us days of wasted time, even when we were "ignorant".

PROS: Killer support. Great functionality. Constant development that is responsive to users' needs.

CONS: Need to externalize a few things that require code changes today. Confident this will happen.

HIGHLY RECOMMENDED.

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RSTickets!Pro

Version:: 3.2.4
Developer:: RSJoomla!
Last updated:: Aug 27 2024
9 months ago
Date added:: Nov 18 2014
License:: GPLv2 or later
Type:: Paid download
Includes:: c m p
Compatibility:: J3 J4 J5

Download

Uses Joomla! Update System

Demo Support Documentation

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Write a review

RSTickets!Pro

Introduction

Share

RSForm! Pro

RSFirewall!

RSSocial!

RSContact!

RSPageBuilder!

RSFinder!

RSMail!

RSFiles!

RSMediaGallery!

RSMembership!

RSEvents! Pro Integration for RSForm! Pro

RSEvents!Pro

RSDirectory!

RSBlog!

RSComments!

RSSeo! Suite

RSFeedback!

RSSearch!

reCAPTCHA for RSForm! Pro

MailChimp for RSForm! Pro

Salesforce Web2Lead for RSForm! Pro

RSMail! Integration for RSForm! Pro

PayPal for RSForm! Pro

Google Analytics for RSForm! Pro

User Registration for RSForm! Pro

RSShowcase! for RSMediaGallery!

ZohoCRM for RSForm! Pro

dotmailer for RSForm! Pro

RSTickets!Pro

Score: