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Login as User

15 reviews
Get Login as User (v3.7.0)
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Introduction

Backend & Full Access Control, Login Redirect, Administration, User Management, Site Access

Has this ever happened to you? A user of your website is experiencing an issue and contacts you. You try to understand what is going on by exchanging screenshots and messages and thinking that it would be much easier if you could see their front-end for a while.

We created Log in as User Joomla! component to offer you this option.

This plugin helps admin users to log in to the front-end as a specific user. It is practical for websites where the admin user needs to check if a user:

  • Can see their order(s) correctly,
  • Has filled out the form accurately,
  • Is experiencing any other issues with their details, etc.

The Admin user will be accessing all this information as the external visitor to replicate any issues and assist the user.

POWERFUL FEATURES & USEFUL PARAMETERS

The “Login as a User” button in the Users’ list
This plugin helps admin users to login to the front-end as a specific user. It is useful for websites where the admin user needs to check if a user can see their order(s) correctly, if a form was filled out correctly, or any issues with a user’s personal details, etc. The Admin user will be accessing all this information as the external User in order to replicate any issues and assist the user.

Assign multiple Admins to specific User Groups
Choose the Admins who can use the Login as User functionality for a specific User Group.

Login System
Choose the login system you use (Joomla! core, K2 or ExtendedReg). If you select K2, note that the parameter ‘Enable K2 User Profile’ in K2 settings must be enabled.

Inform Admin via Email
Send a message to Admin each time a user is logged in from the backend through the ‘Login as User’ plugin. Enter Admin’s Email address (Example: info@yourdomain.com) to receive all the appropriate notifications. (If you leave this field blank, the component uses the default email from the global configuration).

URL Redirect after login
Enter the URL, or choose a menu item, that will redirect the Admin in the front-end after a successful login as a specific user.

Displayed Text
Set your preferred displayed text. E.g. Login as %s »… or log in as User »… or log in as Client »… etc., whereas the variable %s is equal with the Username of User).

Custom CSS Style
Enter your CSS style for a Login as User text that matches your website style.

Compatible with 3rd party extensions
- Fully compatible with the HikaShop. The “Login as User” button has been added to the “Orders” and the “Customers” pages.
- Fully compatible with the J2Store. The “Login as User” button has been added to the “Orders” and the “Customers” pages, under the Sales menu.
- Fully compatible with the OS Membership PRO. The “Login as User” button has been added to the “Subscriptions” and the “Subscribers” pages.
- Fully compatible with the Community Builder. The “Login as User” button has been added to the “User Management” page.
- Fully compatible with VirtueMart. The “Login as User” button has been added to the “Orders” and the “Shoppers” pages.

HOW IT WORKS? (LIVE DEMO)

Demo URL: https://demo-joomla.web357.com/login-as-user

CHANGELOG

https://www.web357.com/login-as-user-joomla-component#changelog

SUPPORT

Normally we will answer your questions within 24 hours.

If you still have questions or concerns about the product after reading the documentation:

★ Contact us by using the contact form https://www.web357.com/support.
★ You can send us an email directly to this address: support [@] web357 [.] com
★ Chat with us using the right-bottom box.

If you did not find the information you were looking for in the documentation or if you have any other questions regarding the product feel free to contact us. We will be happy to provide you with a detailed answer as quickly as we can.

30 DAYS MONEY BACK GUARANTEE

It’s all about trust. With Web357, you cannot lose. Either you will love it and enjoy using it, or you will get your money back. Simple as that.

★ Still got questions? Ask anything at support@web357.com.
★ More information at https://www.web357.com/login-as-user-joomla-component#changelog

Write a review

Excellent Plugin & Dev



Posted on 11 September 2024
Functionality
Works as intended, frontend login option available from admin-ui
Ease of use
Easy to use (plug and play). Easy to install the extension as a package file.
Support
Excellent support with prompt replies from the developer. They helped us resolve an issue quickly.
Documentation
Value for money
good value for what we need it to do. Fairly priced and works as intended
I used this to: simulating the frontend login of users to see what the user is seeing

Get your customers persective!



Posted on 21 September 2022
Functionality
From User manager Super Users can login to the front end of your site as any other registered user without needing the user's credentials.
Ease of use
It is a single click from Joomla's User manager or from the Orders list view of your favorite e-commerce.
Support
Outstanding. We had an issue with Hikashop implementation and it was quickly addressed with source code for the fix provided!
Documentation
Never needed to check which is why this gets 5 stars. The component is super easy to use.
Value for money
Very reasonable single site annual license all the way up to unlimited sites lifetime license! (as of this writing)
I used this to: Lots of sites especially e-commerce. It allows you to see exactly what the customer of your customer is experiencing if there is a problem. It is also a great tool for UX testing without having to create a bunch of dummy test accounts.

Easy to use, fast support response



Posted on 12 September 2022
Functionality
Works as Expected, does what it should / Works as Expected, does what it should / Works as Expected, does what it should
Ease of use
No questions asked, so very easy I think / No questions asked, so very easy I think / No questions asked, so very easy I think
Support
Fast response time, only a few minutes for first contact / Fast response time, only a few minutes for first contact
Documentation
Not needed, not used / Not needed, not used / Not needed, not used / Not needed, not used / Not needed, not used
Value for money
Fair enough / Fair enough / Fair enough / Fair enough / Fair enough
I used this to: Support für einzelne Nutzer, um schneller nachzuvollziehen, was diese auf der Oberfläche angezeigt bekommen.

Great Support



Posted on 25 August 2022
Functionality
Great extension, great support, Great extension, great support, Great extension, great support, Great extension, great support
Ease of use
Great extension, great support, Great extension, great support, Great extension, great support, Great extension, great support
Support
Great extension, great support, Great extension, great support,Great extension, great support, Great extension, great support
Documentation
Great extension, great support, Great extension, great support, Great extension, great support, Great extension, great support
Value for money
Great extension, great support, Great extension, great support, Great extension, great support, Great extension, great support
I used this to: Great extension, great support, Great extension, great support, Great extension, great support, Great extension, great support

Fantastic Extension



Posted on 08 June 2022
Functionality
This does exactly what it says and there are great controls to only allow this functionality to the user groups you want.
Ease of use
This extension can't be any easier to use! It integrates perfectly with the user manager.
Support
Support is wonderful. I have rarely had issues with the extension, but when I do Yiannis is there to help address any issues I have.
Documentation
There is good documentation for this extension. It is kept on the developer's website and is kept up to date.
Value for money
It is well worth the money spent on it. You can't go wrong as it is an excelent value for the money.
I used this to: I use this on multiple ecommerce websites so that the people that support those website can better help their customers. This extension allows them to seamlessly and easily access their customers accounts so that they can immediately see what the customer is seeing.

Huge Frustration and Time Saver



Posted on 24 November 2021
Functionality
This lets you log into Joomla as one of your users to troubleshoot reported issues without having to change or know their passwords
Ease of use
It is very easy to use. The link to log in as a user is right next to each user in user management.
Support
Web357 offers excellent support when you need to get help. They are very responsive.
Documentation
What you need to know to use this extension is right there on the Web357 site.
Value for money
The amount of steps and frustration this extension removes would make it a great deal at twice the price.
I used this to: A number of large sites where people are struggling with logging in and using site features after purchasing items or registering for forums they want to take part in.

Login As User is an awesome plugin



Posted on 17 January 2021
Functionality
I am admin in a site with lots of users and from time to time have the need for login a a user. And this plugin helps me big time.
Ease of use
After I read the doc it's very easy. I tried as usually to skip the doc, but ....
Support
I must say, the support could not be better :-) Web357 helped me even on a sunday afternoon.
Documentation
Could be a little bit better, but the support save the day. Sometimes I try to skip the manual but in this case I had to read a bit.
Value for money
This plugin gives me 100% value for money. I'm so happy for this extension.
I used this to: I have a site with a lot of users and use it for supporting my users.

Astounding Useful



Posted on 14 June 2019
Functionality
Brings essential functionality to any user-based site to allow us to login and see what they see
Ease of use
Very easy to use, integrates with existing User Component so that you can quickly select a user to login as
Support
Yiannis is very responsive and quick to fix and issue we had which is all you can ask for from a developer really
Documentation
Barely needed it to be honest but what is there is very useful. It's all fairly self-explanatory
Value for money
Considering the usefulness it's great value for money and I'm happy to ensure that my license is renewed next year
I used this to: Checking user experience on sites with member logins so that I can check/debug issues with access control and similar.

An essential tool!



Posted on 13 February 2018
Functionality
Login as a user is essential if you have a subscription website. This Plugin is a must have!!
Ease of use
Install it and you are done!
Support
I didn't need support because it works right out of the box. But I contacted support to say thanks, and they answered within minutes.
Documentation
Is well documented, but the best is that they have a video demo, so you don't have to read anything.
Value for money
Excellent price for what it does! Worth every penny!!
I used this to: An education membership website

Great Plugin Works Perfectly



Posted on 27 July 2016
Functionality
Works right out of the box.
Ease of use
Very easy to use, simply install and your done.
Support
Not needed.
Documentation
Great but didn't need it.
Value for money
Superb, great time saver.
I used this to: I run a booking website where customers can checkout without registering, and sometimes a customer wishes to change their booking online. Then they register thinking they can change their booking. They call me and now I can login to their account and place a booking for them.
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Login as User

Version:
3.7.0
Developer:
Web357
Last updated:
Apr 07 2025
4 months ago
Date added:
Dec 18 2014
License:
GPLv2 or later
Type:
Paid download
Includes:
c p
Compatibility:
J3 J4 J5
Download

Uses Joomla! Update System

Demo Support Documentation

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Ease of use:
Support:
Documentation:
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