Freestyle Support Portal / Help Desk

Freestyle Support Portal / Help Desk

Paid download | Help Desk | Freestyle Joomla
3
Score:
100
65 reviews
Advanced ticketed support portal / help desk / helpdesk on your website. Includes Knowledge Base, FAQs, Announcements, Glossary, Tickets by Email, Testimonials and many other features. Robust, customizable, professional, affordable and easy to use. Demo sites available. New features include Ticket Groups, allowing your users to share tickets and other extra. Checking an email account for new support tickets is also fully supported, along with having your users and ticket handlers reply by email too (All messages will be added to your ticket system). You can customise all aspects of the sections of the component so that users can easily find the information they require. If the user cannot find the relevant information in our highly flexible FAQs, Knowledge Base and Glossary sections, a support ticket can be submitted through the ticketed support system - this ticket support system is completely customisable (custom fields, categories, emails, managers etc). In addition, the testimonials section allows you to display customer comments/feedback; an announcements section allows you to display a series of announcements to your users. Use our announcements component to keep your users upto date with the latest news on your site. The several section are as powerful as the leading extensions for each individual area - but with Freestyle Support Portal you get all of this for a lower price! Why not give it a try?? The ultimate support portal / help desk for Joomla * Knowledge Base Module * FAQ Module * Testimonials Module * Ticket Support System Module * Announcements Module * Glossary
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Helpdesk Pro

Helpdesk Pro

Paid download | Help Desk | Ossolution Team
3
Score:
100
21 reviews
Helpdesk Pro is a professional Joomla 3.x helpdesk/support tickets extension developed by Ossolution Team. Building on the top Joomla framework and Twitter Bootstrap, Helpdesk Pro not only provide you an easy to use, features rich, effective support tickets system but also a nice, clean, modern interface to end-users. Main features: Nested Categories: Helpdesk Pro allows you to add categories in unlimited depth level to categorize your support tickets. For each category, you can assign manager(s) and when customers submit tickets to that category, manager(s) will receive notification about the ticket. He can then access and reply to the ticket(both from front-end and back-end) . Manage tickets from both front-end and back-end: When managers/administrator access to tickets management function (from frontend or backend), he will see list of all support tickets from the categories which he is assigned as manager. He can then access to the ticket, post reply to the ticket, change ticket status, change ticket category, change ticket priority.... Different ticket filter options: When you see list of tickets, you can filter by category, filter by status, filter by ticket priority... . That help us find / manager tickets much easier Powerful custom fields feature: Helpdesk Pro allows you to create custom fields (text input, text area, dropdown, checkbox.....) and assign these custom fields to categories. Each support category can has it's own custom fields . When customers submit support ticket to a category, they will be able to enter data for all additional custom fields which you created for selected category. Multiple attachments per ticket When customers submit ticket or reply to a ticket (adding a comment), they can upload multiple attachments to the message (the maximum number of attachment per message can be configurable from configuration section of the extension). Allow public users to submit ticket: Helpdesk Pro has a config option allow public users to submit tickets without having to login. After submitting ticket, he will receive a confirmation email which has an unique link allows him to access to the ticket in the future Assign ticket to staff: You can define staff group and assign individual ticket to the staff you want. Staff can then login to frontend of your site, access to Tickets List to see his assigned tickets, work on the ticket, communicate with client to get the support ticket completed/finished. Knowledge base support You can add un-limited knowledge base categories and articles, make it available to everyone You can convert a ticket to a knowledge base article Pre-defined replies: If you have repeated answers which you usually use to reply your customers for their support request, you can add these answer to Pre-defined replies.Then when you reply to a support ticket, you can add these replies into the response. By doing that, you won't have to type the answer again and it will save you much time Multilingual support: You can translate Ticket Categories, Ticket Statuses, Ticket Priorities, Email messages, language items... to all the languages you are using on your website. Code hightlight: If you provide support for software , Joomla extensions..., you will usually have to guide customer to find and change code (for programming languages, sometime it is PHP code, sometime it is HTML code or css code...). Helpdesk Pro added a feature which makes it easier for customers and you to read these code by supporting code highlighter (highlighter for most of programming languages are supported). Ticket Labels: The extension allows you to assign COLORED LABLE to your ticket. This provides you another way for categorize support ticket (please note it supports colored label) and makes it easier for you to filter for ticket which has the same label. For example, in our case, we can create some different labels : BUGSmean the ticket reports a bug of our product, NEW FEATURE means the ticket suggest new feature which we should implement into our products.... Ticket History: This feature allows logged in users to see all tickets which he submitted, view/reply/change status/rating for a support ticket. Powerful search feature: You can search for a support ticket by sumitter user name, email, user ID, can search by ticket subject, description... Create tickets from contact emails: Helpdesk Pro has a plugin which allows create support ticket when users use Joomla contact form on your site to send emails to administrator CSV export: Allows you to export support tickets into a csv file Powerful emails notification system: Sending notification email to managers/administrator when someone submit/add comment to a support ticket Sending notification email to customers when support ticket is replied Sending notification email to staff when he is assigned to a ticket Customers feedback: The extension allows customers to rate for your support . By having this feature, you will know how customers feel about your support and improve support quality if needed (very useful). Multiple ticket statuses and ticket priorities: The system comes with some default ticket status and priorities . You can define new ticket status/priority if you want to meet your need Community Builder integration: The extension has a Community Builder plugin to display all tickets of the user in his profile Flexible config options: The extension has a configuration page which allows you to change many settings : email messages (email subject and email message), enable / disable attachments, enable/disable custom fields, default ticket status, default ticket priorities.... PHP7 ready With the release of version 2.0.0, Helpdesk Pro is now fully compatible with PHP7 (which is very fast). So in case you upgraded your site to Joomla 3.5 and have all extensions compatible with PHP 7, you can use PHP7 for your site to improve performance
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RSTickets!Pro

RSTickets!Pro

Paid download | Help Desk | RSJoomla!
3
Score:
98
29 reviews
Communication is an essential aspect of online businesses, helping your customers better understand and use your products is the best way to increase your success. With its robust set of features: online and email ticket generation, categorization of tickets through departments, knowledgebase system and many more, RSTickets!Pro will provide all the means of creating a professional help desk system in your own site. We, here at RSJoomla!, are also using this system for our clients so we have first hand experience with this great product. Specs » Compatible with Joomla! 3.x Highlights » Manage your customers' issues through the frontend or the backend. » Create custom fields - choose if they are mandatory or not, personalize validation messages, add custom HTML attributes. » Customize each department - setup custom fields, change email address, notify other emails, » Spam protection - protect the submission form with either the built-in CAPTCHA or ReCAPTCHA. » Total control - Assign staff members to multiple departments, create groups that your staff members belong to. » Customizable statuses - create any number of custom statuses on top of the built-in ones (open, on-hold, closed). » Priority levels - by default low, normal and high. Add any number of priorities you want! » Notify customers of inactivity - if customers don't reply in a timely manner, tickets can be closed automatically after a notification is sent. » Increased workflow - with the automatic ticket assignment you won't have to worry about assigning tickets, they get assigned load-balanced to each available staff member. » Better usability - only one form to complete and your customers will receive an automatically generated account and a copy of their ticket. » Knowledgebase - add articles & categories as resources for your clients to use. » Client's dashboard - a place where your client can search the knowledgebase, submit a ticket, view and search his own tickets. » Customize email messages - each email message sent by RSTickets! Pro can be customized. » Avatars - Gravatar, Community Builder, JomSocial, Kunena. » Three ways to view a ticket - plain (all information on the page), accordion or tabs (relevant information separated). » Ticket subjects - choose either predefined subjects or allow customers to enter their own subject. » Predefined searches - create quickly accessible links for your most common searches. Menus » Dashboard » Tickets » Submit a ticket » Knowledgebase - Single Article » Knowledgebase - Layout
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Web Site Tour Builder

Web Site Tour Builder

Paid download | Tutorials | JoomlaForce Team
3
Score:
98
13 reviews
Web Site Tour Builder for Joomla is a powerfull Tour Module, which can be used as a site tour, helpers, guides or tooltips. Use the Web Site Tour module for your website, products, applications, landing pages or something else. DESCRIPTION The module is very easy to use and allow you to create a very cool tour in simple dinamics steps. Web Site Tour Builder gives you the ability to create amazing tour which easily arouse visitor interest, with a User Friendly Backend, highly customizable solution to build your tour into your site. FEATURES ★ Support Continued Tour in Multiple Pages ★ 5 Types of Display ad ( Button, Link, Autostart on Load, LightBox on Load, Manual ) ★ 3 Types of Popup Box ( Modal, Tooltip, Nohighlight ) ★ 3 Selectors Type ( id, class, name) You can append tour to all html class ★ 4 Positions (Top, Bottom, Left, Right ) ★ Draggable Box ★ Keywords Controls to change step ★ Rotation Control ★ Steps Title ★ Steps Text with Editor WYSIWYG for J3 ★ Redirect to Control Usefult to continue tour in multiple pages ★ 2 Popup Tour Themes ★ 2 LightBox Themes ★ Cookies Options - to not show always the tour Compatible With All recents Popular Browsers ★ Google Chrome ★ Firefox ★ Safari ★ Opera ★ Internet Explorer(IE7+) WORK WITH ANY COMPONENTS IN ANY JOOMLA PAGES Works on any page of Joomla! and with any components installed. You have total control. You can create different Tour in different page by duplicating module and publishing in page where you want tour. You can add unlimited steps in module parameters. Watch the video to see how it work ! http://www.youtube.com/watch?v=mOdl9xbQAEw HOW IT WORK Watch the video to see how it work ! https://www.youtube.com/watch?v=mOdl9xbQAEw NEWS Extra Presets included: We have added modules with some preconfigured steps for the components: AdsManager, JomSocial, Community Builder. But remembert hat even the configuration with other components is really simple. In this new extra modules you can find a preconfired steps to do the Tours with some Components. You will find some steps only as an example to understand how really useful this fantastic module for your users to capture their attention on some specific parts of your website. At any time you can add all the steps that you want in a very easy and intuitive to create fabulous tours on any page of Joomla! and with any components installed. Excellent Support Have questions or doubts about purchasing? Contact us!
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Issue Tracker

Issue Tracker

Free | Help Desk | G S Chapman
3
Score:
94
13 reviews
Issue Tracker is a support system component, of a type commonly also known as 'Helpdesk' or 'Customer Support Software'. This tool assists webmasters, developers and support staff to organise incoming queries or issues in an efficient manner, helping to provide a swift and efficient response. Built upon Joomla! it is simple to use, fast, secure and user friendly. A configurable option enables users of the service offered by the web site will be able anytime to create a new issue ticket so that they can report a complaint, request, suggestion, etc. The service may be restricted to registered users only or made available to unregistered users as well. This issue ticket will be attended and replied by the web supporters (operators or administrators). An issue ticket behaves much like a forum thread of messages, except for the fact that every issue ticket can be made private and only visible to the user/customer who created it and the operators and authorized staff of the web. Features: Issue Tracker can, if enabled, send e-mail updates to the raiser when updates are made to the issue by support. Uses site defined html email templates. It has the ability to support language translations (English supplied). Supplied demo data can be installed/removed to enable site testing. Login and authorization integrated with Joomla! users table. Non-registered users can open support issues (configuration option) which are managed from the administrator interface or the front end of the site. Ability (if configured) for registered users to later add additional information to their issues. Recognises non-registered users detail for guest raised issues. Integrated with Joomla mail function for communications with support representatives and users. Can assign default support representative to projects issues. Flexible security structured with different permission levels for both customers and support staff. ACL implemented. Full checkin/checkout record locking for additional security. Ability to switch on/off displayable form fields. Ability to raise/update issues from emails. Advanced audit features. Custom Fields. Simple but powerful.
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Web Site Tour Builder for AdsManager

Web Site Tour Builder for AdsManager

Paid download | AdsManager extensions | JoomlaForce Team
3
Score:
93
1 review
Web Site Tour Builder for Joomla is a powerfull Tour Module, which can be used as a site tour, helpers, guides or tooltips. Use the Web Site Tour module for your website, products, applications, landing pages or something else. DESCRIPTION The module is very easy to use and allow you to create a very cool tour in simple dinamics steps. Web Site Tour Builder gives you the ability to create amazing tour which easily arouse visitor interest, with a User Friendly Backend, highly customizable solution to build your tour into your site. FEATURES ★ Support Continued Tour in Multiple Pages ★ 5 Types of Display ad ( Button, Link, Autostart on Load, LightBox on Load, Manual ) ★ 3 Types of Popup Box ( Modal, Tooltip, Nohighlight ) ★ 3 Selectors Type ( id, class, name) You can append tour to all html class ★ 4 Positions (Top, Bottom, Left, Right ) ★ Draggable Box ★ Keywords Controls to change step ★ Rotation Control ★ Steps Title ★ Steps Text with Editor WYSIWYG for J3 ★ Redirect to Control Usefult to continue tour in multiple pages ★ 2 Popup Tour Themes ★ 2 LightBox Themes ★ Cookies Options - to not show always the tour Compatible With All recents Popular Browsers ★ Google Chrome ★ Firefox ★ Safari ★ Opera ★ Internet Explorer(IE7+) WORK WITH ANY COMPONENTS IN ANY JOOMLA PAGES Works on any page of Joomla! and with any components installed. You have total control. You can create different Tour in different page by duplicating module and publishing in page where you want tour. You can add unlimited steps in module parameters. SPECIAL MODULE This is a special new version of general WebSite Tour Builder module for Joomla visible here: http://extensions.joomla.org/extensions/news-display/notes/26127. In this new extra modules you can find a preconfired steps for do a simple Tour with AdsManager Component. You will find some steps only as an example to understand how really useful this fantastic module for your users to capture their attention on some specific parts of your website and in this case on AdsManager Component. At any time you can add all the steps that you want in a very easy and intuitive to create fabulous tours on any page of Joomla! and with any components installed. HOW IT WORK Watch the video to see how it work ! http://www.youtube.com/watch?v=mOdl9xbQAEw Excellent Support Have questions or doubts about purchasing? Contact us!
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MyPortal

MyPortal

Paid download | Project & Task Management | Ionut Lupu
3
Score:
93
1 review
Manage your team/client projects in a smart way! MyPortal is a project management and collaboration tool. You will manage your client projects, tickets or files in a single place which is accessible any time and anywhere. Collaborate and communicate by creating new projects, assign tasks, post messages, attach files or approve new client project requests.
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Live Support Chat by Social Intents

Live Support Chat by Social Intents

Paid download | Live Support - hosted | Social Intents
3
Score:
92
1 review
Live Chat Support for Joomla is simply the easiest and most effective live support chat solution in the market. It's a breeze to set up, supports unlimited agents and unlimited chats, and is fully customizable. Live Chat Support lets you receive new live chat notifications right in your browser or via email and you simply click a link and start chatting with website visitors. No additional software is required, no complex set up, and you can start with 20 chats a month for free! Reasons to love Live Support Chat - Always Free Plan - Fully customizable - Unlimited simultaneous chats - Unlimited agents on Premium Plans (no additional cost) - Email notifications and push notifications - No additional software required Come on - get started for free!
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JSP Tickets

JSP Tickets

Paid download | Help Desk | JSP Team
3
Score:
90
1 review
JSP Helpdesk Ticketing Extension is Support Ticket System for Joomla! 2.5.x and 3.x Platform which provides Helpdesk support ticket accessibility to both Joomla! guests and registered users. Its key features are: Show support ticket categories of the other extensions for user to pick the category while creating a helpdesk support ticket. Administrator can assign different user groups in JSP Helpdesk Support Ticket. User can add different types of attachments to the support tickets. Administrator can set extensions types of the files to be uploaded. It gives advance control system to users to keep track of their product reviews from the Social Platform like Facebook Page and Twitter Account, it also has automatic helpdesk support tickets for the concerned reviews and it sends details to the relevant users, administrators and moderators via email. It also includes following features :- A. Ticket Status Graph B. Top 5 Users C. Tickets Percentage pie chart D. Detailed Ticket Analysis E. Monthly categories graph JSP Helpdesk Support Ticketing System allows user to generate SEO friendly urls without requiring a SEF component. JSP Support Ticket System has added new features: 1.1 (08-July-2015): Note : Only for joomla! version 3.x.x A. New Interactive Administrator dashboard B. New Front End Bootstrap Layout C. Bug Fixes for JSP Tickets 1.0
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Web Site Tour Builder for Easysocial

Web Site Tour Builder for Easysocial

Paid download | EasySocial extensions | JoomlaForce Team
3
Score:
86
1 review
Web Site Tour Builder for Joomla is a powerfull Tour Module, which can be used as a site tour, helpers, guides or tooltips. Use the Web Site Tour module for your website, products, applications, landing pages or something else. DESCRIPTION The module is very easy to use and allow you to create a very cool tour in simple dinamics steps. Web Site Tour Builder gives you the ability to create amazing tour which easily arouse visitor interest, with a User Friendly Backend, highly customizable solution to build your tour into your site. FEATURES ★ Support Continued Tour in Multiple Pages ★ 5 Types of Display ad ( Button, Link, Autostart on Load, LightBox on Load, Manual ) ★ 3 Types of Popup Box ( Modal, Tooltip, Nohighlight ) ★ 3 Selectors Type ( id, class, name) You can append tour to all html class ★ 4 Positions (Top, Bottom, Left, Right ) ★ Draggable Box ★ Keywords Controls to change step ★ Rotation Control ★ Steps Title ★ Steps Text with Editor WYSIWYG for J3 ★ Redirect to Control Usefult to continue tour in multiple pages ★ 2 Popup Tour Themes ★ 2 LightBox Themes ★ Cookies Options - to not show always the tour Compatible With All recents Popular Browsers ★ Google Chrome ★ Firefox ★ Safari ★ Opera ★ Internet Explorer(IE7+) WORK WITH ANY COMPONENTS IN ANY JOOMLA PAGES Works on any page of Joomla! and with any components installed. You have total control. You can create different Tour in different page by duplicating module and publishing in page where you want tour. You can add unlimited steps in module parameters. SPECIAL MODULE This is a special new version of general WebSite Tour Builder module for Joomla visible here: http://extensions.joomla.org/extensions/news-display/notes/26127. In this new extra modules you can find a preconfired steps for do a simple Tour with EasySocial Component. You will find some steps only as an example to understand how really useful this fantastic module for your users to capture their attention on some specific parts of your website and in this case on EasySocial Component. At any time you can add all the steps that you want in a very easy and intuitive to create fabulous tours on any page of Joomla! and with any components installed. HOW IT WORK Watch the video to see how it work ! http://www.youtube.com/watch?v=mOdl9xbQAEw Excellent Support Have questions or doubts about purchasing? Contact us!
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ChronoForums

ChronoForums

Free | Forum | Chrono Man
3
Score:
85
12 reviews
A Joomla forums extension for all your needs, simple with lots of features: Nested forums support. Lock/Stick topics or tag forum topics, tags can have priorities. Advanced search by relevance. Posts reporting and topics manual activation by admins. Posts attachments. Favorites list. Featured topics list. Users voting and a reputation system. Private messages. Auto replies. Global and distinct forums permissions. BBCode and WYSIWYG editors. Extended new topic form fields. Users profiles and ranking system. Topics subscriptions. Notification emails. Themes/Styles support (only 1 is provided). Strong moderation tools (mods can drop spammers and/or their topics/posts with 1 click). Reply to posts directly by email (IMAP required) Bootstrap theme support. Simple data migration tool for phpBB bridged forums & Kunena to ChronoForums. Multi language support, currently we have the following ones: Danish, German, English, French, Italian, Dutch, Polish, Portugese and Swedish, thanks for our users! And more.....
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Tickets

Tickets

Paid download | Help Desk | joocode
3
Score:
82
11 reviews
The best help desk extension for Joomla! Simple, beautiful, powerful. Let Tickets take care of the help desk on your site and manage communication with your customers! It allows you to collect inquires, questions and provide support to your site users, and provides you a platform to manage the tickets from the administrator interface of the site. You can choose who is in charge of managing tickets (agents), and choose the default agent for new tickets. People and agents can attach files to each ticket reply. E-mails are sent to alert agents when tickets are added, assigned or updated, and users are alerted via email when an agent replies. Examples of what can it be used for On-site customer support Managing tasks between different people Handling user inquiries Handling project requests Any kind of user communication with the site owner The most simple and usable user support extension for Joomla, try it!
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tawk

tawk

Free | Live Support - hosted | tawk.to
3
Score:
75
2 reviews
tawk.to is a Free live chat application designed to increase the effectiveness in managing the online customer engagement experience, enabling multiple websites and agents in a single dashboard interface to chat with the visitors on your website. Compatibility Compatible with all modern browsers, tawk.to is free live chat software created out of the growing need for businesses to respond in real time, with real people. tawk.to offers free iOS, Android, Windows and Mac OSX apps to stay connected, or you can log in via any modern browser. Compatible with Joomla versions 2.5.x and 3.x Why use tawk.to? tawk.to is a free live chat app and ticketing system which integrates seamlessly with osCommerce! More than 200000 companies use tawk.to to provide real-time support and service to their customers. Never lose another lead or sale again, with tawk.to you can monitor and chat with your website visitors when they need it most. How much does this cost? This tawk.to app is completely free. In fact, go create your free account here: https://www.tawk.to/ Features - tawk.to makes it easy to deliver personalised and real-time customer service - Monitor traffic on your website and be there when visitors need you most - Proactively initiate a chat with your website visitors and app users - Built in support desk and ticketing system - free iOS, Android, Windows and Mac OSX apps to stay connected, or you can log in via any modern browser - See our full list of features here: https://www.tawk.to/features/ Add-ons tawk.to offers add-ons to enhance your customer support experience: - Voice and video calls - Screensharing - Whitelabel - Live-answering: hire a person to answer chats for you for just $1/hr. More information here: https://www.tawk.to/hire-chat-agents-1hr/ Support tawk.to offers 24x7-365 live support, visit https://www.tawk.to and initiate a chat or send us an email at support@tawk.to.
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onWebChat

onWebChat

Free | Live Support | onWebChat
3
Score:
72
7 reviews
Live Chat software for your website. Install onWebChat live chat extension in less than a minute, chat with your visitors and provide amazing customer support! Stop losing your hesitant customers! Chat with your website visitors, monitor site traffic in real-time, provide better customer support and increase your sales. onWebChat live chat free extension for Joomla provides an easy way to integrate your Joomla website with our innovative live chat - live support system. We offer 100% free plan available forever. Plus, you get 1-month live chat trial of Premium plan with registration! Start now! It takes less than a minute, just activate the extension and sign up for our live chat service: https://www.onwebchat.com onWebChat Features Fully customizable chat widget (colors, size, position, texts) Real time visitor monitoring - keep track of your visitors Android app available - chat with your visitors on the go Typing insights - see what your visitors are typing in real time Triggers - automatically initiate chat with visitors Operators can start chatting with any visitor Transfer chats between operators Geolocation data of visitors Block/unblock visitors Text shortcuts (canned responses) Apply animations to the live chat widget Attention Grabbers Send chat emoticons Full chat transcript history Multiple operators Install live chat on multiple websites Live chat widget language customization Sound / desktop notifications for new chats Sound notification for new visitors Offline form, when no operators are online Pre-Chat form Hide/show live chat widget on mobiles Easy file sharing with your visitors SSL/data security for all live chat communication Free live chat plan available forever Fast and helpful support onWebChat live chat improves customer satisfaction and allows them to: Talk to you directly with no cost Send you a message when you are offline No need to open external application - chat inside your web pages Send/get files very easy using live chat widget Your customers will love it! Installation Create an account on onWebChat live chat service. Login to the operator console, go to "Settings" page and copy the "Chat Id" key. Install the onWebChat live chat extension. Paste the "Chat Id" to the field and click "Save". Check your website, you should see the live chat widget. Now you can provide live support to your visitors! FAQ Do I have to pay for onWebChat? No payment is required to sign up. When you sign up, you get for free Premium plan for 1 month. After 1 month if you don't pay for the Premium plan, you will downgrade to the Free plan. Please visit our pricing page for more info. Do I have to install any extra software? No, you have to install this extension and just sign up on onWebChat live chat service. How can I change the appearance of the live support widget on my page? You can change all your chat widget settings from your onWebChat Admin Page. Is it possible to translate any text on the chat widget? Yes, all texts are translatable and you can set your own language and texts you like. Can I initiate a chat before the visitor does? Yes, simply click on a visitor from the visitors list. Can I hide chat’s widget when I am offline? Yes, just deselect "use offline form" at your operator console. The chat widget will be hidden when all operators are offline or have select "invisible" status. If you select to use offline form, the offline form will be shown. Is there a white-label option? Yes, on Premium plan you can select "white-label" option with a small extra cost. Our logo will be removed from your live chat widget on your website! How safe is our data? We take data security very seriously. All communication between you and your web visitors is over SSL (Secure Socket Layer). This ensures that all live chat data remain private and integral. Do you need any assistance? Feel free to chat with us on www.onwebchat.com If you like this live chat extension please write a review to help us improve.
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Output Desk Live Chat

Output Desk Live Chat

Free | Live Support - hosted | Srimax
3
Score:
70
1 review
Powerful Live Chat to engage your website visitors / customers in real-time and improve your sales. Output Desk is a Live Chat plugin assists you to Answer your customers in real-time and make them happy. Once you installed the plug-in, you will be ready to avail the benefits of Output Desk provides. With Output Desk, say your website visitors that you are there to help them lively and turn your Idle Joomla website as Live. You can download this plugin directly & install with your Joomla site. Also can use freely through FREE plan. No Credit Card required for Signup. How it Works? After installing the plug-in successfully, just link with your Output Desk Account to get the Live Chat box on your website. Then launch Output Desk Dashboard to access the features and to see the list of visitors on your website, to whom you can write to any-time. Key Features Simple and easiest installation Customizable chat window Chat History Off-line messages form for your visitors to send you an email, when you are away Option to upload your profile picture to make trust on your visitors Canned Responses to help you during live chat Chat Tags to display the predefined answer Easy to use web-chat interface
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MaQma Helpdesk

MaQma Helpdesk

Paid download | Help Desk | Components Lab
3
Score:
66
59 reviews
"MaQma Helpdesk" component is an advanced support system for your Joomla based website, which is also known as a customer service or customer support software. With this effective and efficient solution you will be able to implement, manage and create a flexible customer support helpdesk and provide a one-on-one VIP ticketing support to customers of your products or services. Flexible yet powerful structure: * Flexible security structured with different permission levels for both customers and support staff * Complete solution including ticket, knowledgebase and task management plus other great value-add features Contract based support: * Limits based on years, months, days, number of tickets or labour hours * Configurable per workgroup, allowing to use the same system to support ad-hoc and contract based clients. Advanced ticket options: * Dashboard view with filtering and search capability * Support agents can build their own views * Extensive ticket detail including ability to add replies, notes, time spent and task tracking to each ticket * Timesheet reporting, allowing you to track time spent * Pre-defined replies * Custom fields * Automatic and manual ticket assignment * File attachments support Glossary: * Allowing explanation of technical terms * Keyword auto highlight: any known keywords used in Knowledgebase are highlighted offering instant explanation Export engine: * Ability to export to csv format customisable set of fields * History of exports are tracked and available for redownload (while records marked as exported) Knowledgebase: * Categories support * Support for usability rating by users * Attachment support * Comments support * Ability to hide via publish/unpublish Reporting engine: * Workgroup analysis * Client Analysis * Support Staff Analysis * and more... Other handy features: * Ability to stick tickets to appear at the top * Ability to bookmark ticket(s) and knowledgbase article(s) * Ability to post system-wide through to client specific announcements * Email fetching, Support for replying and creating new tickets via emails (currently support POP3 and IMAP) * and much more... Integrations with JomSocial MaQma Helpdesk integration with JomSocial is available in different ways: * Show the customer status inside a ticket (when viewed by a support agent) * Link to the customer profile inside a ticket (when viewed by a support agent) * Post KB comments in the user wall * Post KB creation in the user wall * Usage of JomSocial avatars Integrations with EasySocial Post Knowledge Base article creation in EasySocial user wall Post comments on Knowledge Base articles in EasySocial user wall Post questions creation in EasySocial user wall Post answer creation in EasySocial user wall Post answer selection in EasySocial user wall Usage of EasySocial avatars Post Questions votes in EasySocial user wall Integrations with Stores MaQma Helpdesk can be integrated into Virtuemart, Redshop and Digistore by using the component Store Integration available in our website. Also integration with JoomFish, jomLike, SobiPro, ArtOfUser and MosetsTree
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JS Support Ticket

JS Support Ticket

Free | Help Desk | Joom Sky
3
Score:
58
7 reviews
JS Support ticket is a simple, easy to use, web-based customer support system. User can create ticket from front-end. JS Support Ticket comes packed with lot features than most of the expensive(and complex) support ticket system on market. The best part is, It completely free. Major Features - Unlimited Tickets - Front-end ticket creation - Strength & Flexibility - Easy to Use - Notifications & Autoresponder - Responsive Design - User Fields - Unlimited Departments - Shortcodes for the My Tickets and New Ticket Form - Email Templates - Priority - Attachments - Fully Customizable & Configurable - Easy To Translate Add Ticket Support system in your Joomla website so you can help your customer in professional way. Delivering enterprise-level quality and features, backed by a name you can trust. Unlimited Tickets No limit on tickets at both side front-end and admin. They can create unlimited tickets. Admin can limit user ticket on email base. Strength & Flexibility JS Support Ticket is built using Joomla best practices both on the front and the back end. This results in an efficient, robust and intuitive plugin. Easy to Use Ticket system build on the basis on latest style. You will find it very easy to use. Notifications & Autoresponder Autoresponder is the term used for acknowledgement email dispatched when a new ticket is created in helpdesk. You can configure it, and also modify the content as well as layout. Email notification send to admin and user on certain action i.e reply ticket, close ticket etc Responsive Design Full responsive layouts, user can use ticket system from his laptop, tablet or smart phone. Layouts auto adjust according to devices. User Fields Custom fields are required in scenarios, wherein additional information from clients is required. For example, if a client registers his account, additional information like company name, company profile etc. would be required, OR while submitting tickets related to technical issues, server access is required in tracing technical issues. This can be gathered by using Custom Fields. You can create different types of custom fields i.e text field, drop down, check box, date, text area. Unlimited Departments Create departments that relates to the various business units in your organization. It will be sale, support, billing, you can create any department in admin panel. User will select department when he create the ticket. Email Templates Customize the predefined email templates that can be sent to users when alerts are set. Avoid the time spent to create the alert message every time you need to set one. Priority Priority associated to the ticket defines the importance that is to be given to the ticket. Change the priority of the Ticket from High or Medium or low from the Priority field. Admin also define priority color admin panel. Attachments JS Support Ticket allows your customers to attach files with their messages.
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WhatsHelp Chat Button

WhatsHelp Chat Button

Free | Live Support | WhatsHelp
3
Score:
26
2 reviews
100% FREE chat widget for chatting with your visitors via WhatsApp, Facebook Messenger and other chat apps. == Description == The Chat button by WhatsHelp takes website visitor directly to the messaging app such as Facebook Messenger or WhatsApp and allows them to initiate a conversation with you. After that, both you and your customer can follow up the conversation anytime and anywhere! = Why should I use Chat button? = Today messaging apps have over 2 billion monthly active users! They are convenient as many customers already use them in their daily lives and are comfortable and familiar with their use. They make customer service more personalized and efficient than ever given by enabling direct communication between customers and brands. Key Benefits * Keep the conversations going even if visitors leave your website. * View customers’ profiles, get closer to and engage with them to increase sales. * Support customers anywhere, anytime, even on your mobile phone. = Amazing features = Plugs Right In: Installs in less than 60 seconds, and can be custom configured to match your personal style. Works everywhere: Works on desktops, tablets and mobile devices. Messaging Apps: Supports Facebook Messenger, WhatsApp, Viber, Snapchat, Line, WeChat, Telegram. One or Several Channels: Set up the only one messaging app or add several channels. Greeting message: Proactive greeting message increases chats up to 10X and turns visitors into happy customers. Multilingual: Supports multilingual sites and multisite networks. Super fast and lightweight: Buttons' SVG icons are super-lightweight and pixel-perfect at any display resolution. = Why WhatHelp? = Chat button is **100% free*, forever. We’re clean and cool. Our chat widget is simple, beautiful and convenient. No signup, no login, no account necessary. = Support = WhatsHelp offers 24x7 support, send us an email at hello@whatshelp.io.
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